The support you get if you have any problems with the platform.

I like as well that they make continuous changes to improve the product. Review collected by and hosted on G2.com.

I think the whole structure and process with the credits, always brings confussion of how much is the testing and the differences between bringing your own participants or using the panel.

One thing that I don't like... more participants are becoming experts on the subject so it's difficult to know if what they are saying is real or based on the number of sessions they have been on. It's not Userlytics fault of course.

I guess as well, the more specific you are on the screener more difficult it is to recruit.

Sometimes the interface for the testers to go through is not the easiest. It's not the first time when we have to arrange a Teams call because the participant is unable to join. Review collected by and hosted on G2.com.

Large bank of question types, easy interface, and good global panel of respondents. Review collected by and hosted on G2.com.

Some parts of the UI on the admin portal are clunky and, ironically, not user-friendly. But they are continually improving. Review collected by and hosted on G2.com.

Great support from the Userlytics team. Also have found their tester panel to be excellent. Review collected by and hosted on G2.com.

It takes a bit to start using the interface but their customer support is excellent and they always answered my questions. Review collected by and hosted on G2.com.

I really love supportive account and operations management and williness to help in all kinds of issues and tasks. Features variety is also a huge advantage, I see that the tool is constuntly improving and adding new useful features such as moderated mobile app testing. Review collected by and hosted on G2.com.

Transcription feature might be improved, at least interviewer - participant speach should be divided for better understanding and quicker analysis. Responsive version should also be improved as I often use split screen feature on my 13'' laptop. So sometimes it becomes difficult to use Userlytics. It would be great if I could sync my work Google calendar with scheduling feature and add available timeslots not one by one but like available time period. Review collected by and hosted on G2.com.

I've been extremely satisfied with UserLytics over the past 2+ years. The quality of their participants is very high. In addition to that, their customer support team goes above and beyond to answer my questions quickly, do custom recruiting for me, and just be all-around helpful. Review collected by and hosted on G2.com.

Nothing discovered yet! In full transparency, I do work for a consumer-facing company (not B2B), so I can't speak to using their panel for B2B. But for consumer-facing products their panel is very strong. Review collected by and hosted on G2.com.

It is quick to set up studies and straightforward to analyze videos.

The Userlytics support team is great and willing/able to help with any requests. Review collected by and hosted on G2.com.

The interface is a little clunky and could be better organized. Review collected by and hosted on G2.com.

It's easy and quick to recruit the right participants for my tests, and the tool offers lots of useful functionalities and question types to build an effective test. The testing interface for moderated is easy to use and has many options at your fingertips. Review collected by and hosted on G2.com.

I would like more robust reporting and analysis features, like creating better reports directly within the tool, being able to identify insights more easily, and generally have a more smooth experience with annotations, transcripts and highlight reels. This is now a bit buggy and not very responsive. However, I'm overall still very satisfied with Userlytics Review collected by and hosted on G2.com.

Userlytics is very easy to use and tests are turned around very fast. Videos are high quality and provide a ton of insights. The interface makes it easy to view the tests, take notes, share the videos, etc. Review collected by and hosted on G2.com.

Sometimes there are testers who don't follow the steps properly or have poor video quality, however Userlytics has always replaced those videos for me right away. Review collected by and hosted on G2.com.

Easy to understand testing options allow me to rapidly build a remote user test for my users to quickly gain insight. I enjoy that their panel of users feels quite diverse, as I've gathered unexpected feedback on my concept product interfaces long before they hit the dev cycle. Compared to other similar platforms on the market, their pay-as-you-go options for testing encourage me to be a little more test-heavy, as it's more budget-friendly. Really key in my startup. Review collected by and hosted on G2.com.

Some of the metrics are a little difficult to follow and I need to create my own reports for conclusions, rather than the platform giving me a clear winner. All of the insight is there but can require some digging to get out. Review collected by and hosted on G2.com.

Outstanding support, great pricing module and love the flexibility of their approach to all projects Review collected by and hosted on G2.com.

Calendar integration with Outlook would be great, more how to videos would be helpful. Review collected by and hosted on G2.com.