User Interviews is a solid platform that allows seamless recruiting for research studies and allows participants to be managed in a singular platform. All communications can be automated making the process of recruiting much less of a headache. You can add other team members as collaborators or comoderators making recruitment and participant management a team effort. There customer support can also be helpful at times as everytime I forget to add a small detail such as a participant agreement when i've already launched a study they can quickly fix this for me even if it's already been launched. Review collected by and hosted on G2.com.

Direct messages with participants could be improved. Often when I message a participant there response will only show up via email and not be available in the user interviews platform making it difficult to directly communicate with participants. Review collected by and hosted on G2.com.

I love the concept and the features...it's really a shame their recent redesign has made using the platform so annoying. Review collected by and hosted on G2.com.

A recent redesign of their website has made key features frustrating to use — which is ironic, given this is a tool designed for user experience professionals. In particular, paying participants and editing screeners are now unnecessarily complicated. The UX team seems to be over-engineering things, with endless windowshades and tabs within tabs.

For example: when editing a screener, a windowshade opens. If you accidentally click outside of it, your work disappears — I lost 20 minutes this way. It’s inefficient and frustrating. I would have rated the platform a 9 if not for these design issues.

Editing participant numbers per session is also poorly designed. If session durations are short, the session details aren’t visible, so it’s unclear how to adjust the participant count. This level of friction has me seriously considering competitors. Launching a study feels like a constant struggle, and managing participants isn’t straightforward.

There are some obvious usability problems as well: for instance, banners sometimes cover error messages. It’s clear this company needs to bring in experienced UX professionals. My company has actually started moving to alternatives — this tool is not cheap, and there are many other vendors out there that offer a better experience. Review collected by and hosted on G2.com.

They've got a lot of different ways you can setup your project, different ways of hiring, different types of meetings you could do. Overall, great UI with lots of valuable flexible options that makes life easier. Review collected by and hosted on G2.com.

Quality of participants are not good, it's rare to find a few decent candidates that provide valuable insights, a lot of the candidates lie, and it starts showing after the first few minutes of the research call Review collected by and hosted on G2.com.

UserInterviews.com is incredibly effective for sourcing high-quality participants quickly. The targeting options are flexible, the screener logic is intuitive, and we consistently get reliable respondents—even for harder-to-reach demographics. It’s also the engine behind participant sourcing for many research platforms like Whyser.ai, making the entire process of gathering user, customer, or market insights seamless. Studies are often up and running within minutes—and in our experience, most recruits are fulfilled within the first hour or 2.

Customer support is also a big plus, we run a lot of studies and the support team is always there if there for anything we might need help with. Review collected by and hosted on G2.com.

For large studies, costs can add up quickly—especially when targeting broad, general population segments where other panel providers might be more cost-effective. However, the quality of participants and the incredibly fast turnaround usually justify the investment. Review collected by and hosted on G2.com.

User interviews allows you get access to a panel of interviewees that provide insights. I've used user interviews to be able to select participants for interviews based on demographics or through select questioning. Their software allows you to define which participants you want easily. All interviewees are easy to talk to and are well informed about their scheduled date. If there are any issues support helps organize a new interview or helps with any issues of scheduling interviews. Review collected by and hosted on G2.com.

Sometimes the panel doesn't have participants for niche groups. It takes some time for the organization to find the sample size. However their support is very helpful with fixing any issues and even help redefining terms of screeners. Review collected by and hosted on G2.com.

Quality of participants, relative ease of screening and scheduling Review collected by and hosted on G2.com.

Really inconsistent and usually poor customer service; it seems there's no shared source of truth or standard practices on the customer support side, and our team often gets snagged in their chaos and inconsistency. We also love the videos as part of the new screening process, but without a way to filer by video submissions or make it required, it creates new friction in the process. Review collected by and hosted on G2.com.

User Interview's layout is simple to navigate and makes me inclined to check consistently for new studies. I have been using User Interviews for a while and have participated in a good amount of studies. Each time I thought the directions were clear and the payout process was easy. Review collected by and hosted on G2.com.

One thing I don't particularly like about User Interviews is that some studies don't have a detailed description listed before users apply to participate. This makes it a little annoying at times since I start applying to what sounds like a good fitting study and a question towards the end of application shows me that I don't actually match. I think a little more information about each study would be helpful so users don't waste their time. Review collected by and hosted on G2.com.

User Interviews makes it incredibly easy to participate in research studies. The platform is user-friendly, the communication is clear, and the compensation is fair and timely. I really appreciate how seamless the process is from applying to getting selected and completing the study. It’s a great way to contribute valuable feedback to brands and earn something in return. Review collected by and hosted on G2.com.

At times, it can be a bit disappointing to apply for several studies without getting selected, even when my profile closely matches the criteria. Additionally, some screening surveys feel a bit lengthy without clear feedback on why you’re not chosen. A bit more transparency in the selection process would improve the experience. Review collected by and hosted on G2.com.

I love the quick turnaround between sending invites and getting confirmed participants. Being able to add branding to our invites increases trust. I also like the screener functionality and ease of use, clean participant-facing UI. Customer support is responsive and easily accessible in the tool. For these reasons we use User Interviews for 90% of our projects. Review collected by and hosted on G2.com.

Participant management can be a headache - the filter functionality in Hub doesn't cater to our needs, so we can't utilize it unfortunately. I also don't like how some features can be removed - for example there was functionality to see all participant data with customizable columns in one view (extremely helpful), but after a redesign this is only available on certain views, not including currently scheduled participants. Review collected by and hosted on G2.com.

The addition of Tags and Notes has been incredibly helpful. Also, the new function that allows questions to be added as separate columns for each screener version is an excellent feature. Over the past year, there have been significant improvements, which have made a big difference in recruiting efficiency. Review collected by and hosted on G2.com.

One key improvement would be the ability to add images to questions and answer choices. Sometimes, respondents struggle to fully understand the text alone, leading to confusion in their answers. Incorporating images would make questions more intuitive and improve response accuracy.

Another useful enhancement would be the ability to integrate dropdown menus for specific answer types. For example, when asking, "Which brand and model do you use?", a dropdown for selecting a brand could dynamically trigger a corresponding model selection field. This would eliminate the need for multiple pages and significantly streamline logic management. Currently, due to these limitations, we often have to create multiple pages and complex logic to refine the answers correctly.

Additionally, it would be helpful to have the ability to send messages to respondents in the same session. At the moment, once participants are classified under "Approved" or "Completed," it requires manually searching for each respondent, which can be time-consuming.

Lastly, I really appreciate the bulk messaging feature, which allows multiple respondents to be selected at once—it’s incredibly convenient! It would be great if a similar selection function could be applied to choosing completed respondents as well.

Overall, these improvements would further enhance usability and efficiency. Thank you! Review collected by and hosted on G2.com.