# Upstart Auto Retail Reviews **Vendor:** Upstart **Category:** [Automotive Digital Retailing Software](https://www.g2.com/categories/automotive-digital-retailing) **Average Rating:** 4.8/5.0 **Total Reviews:** 34 ## About Upstart Auto Retail Upstart Auto Retail combines online and in-store digital retail capabilities with financing and manager tools to help you create an omni-channel car buying experience. Upstart Auto Retail | Online: Engage customers with an innovative and comprehensive digital retail platform. Designed with dealers and car buyers in mind, customers can complete their entire deal online with support from staff via live chat and video walk- through tools, or they can pick up where they left off in the showroom. Upstart Auto Retail | In-Store: Delight guests in your showroom by joining them on their car-buying journey — online and in store. Upstart Auto Retail saves a car-buyer’s online progress and presents deal details to the sales consultant in store, including inventory information, upgrade and accessory options, and instant loan decisions — creating a streamlined and transparent car-buying experience. Upstart Auto Retail | Manager Portal: Invite sales consultants to interact with leadership via live chat to structure deals without ever leaving a guest’s side. Access a single portal to manage multiple deals, track analytics, view sales reports, identify trends, and much more. To learn more about Upstart Auto Retail, visit upstart.com/dealers. ## Upstart Auto Retail Reviews ### 1. Customer Value and Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch R. | Marketing and Internet Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Upstart Auto Retail?** Upstart is a very clean-looking program that is easy to follow. It provides great information for the customers and assists them in comparing and pricing vehicles. It allows them to shop and play with finances from home. One of the best things about Upstart is their customer service. Our customer service rep is always available and ready to help. They are not only reactive to problems, they are proactive in reaching out and making sure things are going well. They've come to our dealership multiple times to provide training and refresh training. They have been a great partner to work with. **What do you dislike about Upstart Auto Retail?** The only dislike is some integrations with other tools. Our trade-in value tool is CARFAX and it is not yet compatible with Upstart. I don't think there are any other improvements I can think of. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Upstart is providing customers with a way to shop from home and get information before they come in and start the process. It saves them time at the dealership. The in-store program on iPads provides our sales team members a way to work wit the customer without having to walk away. They also allow the sales team member to scan documents, driver's licenses, and more on the iPad. It's very helpful in staying with the customer ### 2. Best DR tool on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Upstart Auto Retail?** Ability to give our customer's the power to work their deal from the comfort of their home and save their valuable time that used to be spent waiting in the dealership. **What do you dislike about Upstart Auto Retail?** There have been some bugs but updates to the platform seem to fix many of the issues that we have had. The performance manager (Charles) has been outstanding! **What problems is Upstart Auto Retail solving and how is that benefiting you?** The automotive retail business is going through a transformation as the process that used to be in place decades ago has become antiquated. Many people value their time above all else and studies show that consumers want to save time by getting much of the sales process out of the way before visiting a dealership. The dealers are still, very much, a necessary entity for the customer and Upstart's platform introduces an e-commerce experience in a business that has required that customer's come into the store to complete a transaction. ### 3. Easy Dive into Digital Retailing **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany M. | Internet Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** For a local, small-town dealership to take a jump into digital retailing, it can sometimes take a village to get off the ground. The team at Upstart - starting with Chris Marks - made sure we knew exactly what to expect, what we would be getting into, and how things would work with our existing platforms. **What do you dislike about Upstart Auto Retail?** We were unaware that we would need certain abilities with other platforms and services that we utilize in order to fully integrate the Upstart platform. We were able to circumvent a good bit of issues without delaying our launch and were online much sooner than anticipated. **Recommendations to others considering Upstart Auto Retail:** This is an amazing start to any digital retailing experience. Most impressive was after the demo, when I was still able to freely access and move thru their tool to discuss and show my management team and answer their questions in real time. Even if you are familiar with CDK and other Digital Retailing tools but haven't implemented them into your business, this is a great place to start. **What problems is Upstart Auto Retail solving and how is that benefiting you?** We did not have a strong digital presence. We recognized the need for a stronger, more home-friendly environment to shop for a car and really prove that we can limit the amount of time spent at the dealership. The biggest benefit has been giving our customers the freedom to move thru their own deal and reach out with more informed information to solve their needs. ### 4. Intuitive customer focused platform for automotive trailblazers. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua F. K. | Facilitator of Positive Change, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** I like the integration very much but most important is the congruency it provides between in-dealership and online purchasing experiences. This is the beginnings of a quality platform that would be at home in any industry. **What do you dislike about Upstart Auto Retail?** The platform/ application is young and it shows. There need to be additional integrations with DMS providers and the functionality from the manager's station is rudimentary. Additional features such as customer info/address view, multiple vehicle desking, and roll payment options would be helpful. We are here at the epoch and understand it takes time to develop these features, but are waiting anxiously for the next, more robust, offering. **Recommendations to others considering Upstart Auto Retail:** Remember it is a growing platform that will become more and more functional. **What problems is Upstart Auto Retail solving and how is that benefiting you?** It is difficult working in an industry that has been taken hostage by two or three software conglomerates. It is even more difficult when you realize the product offerings are sub-par. Our industry is painfully tech resistant and I hope this product will help springboard us into a new, more transparent future. ### 5. The staff and tool is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle C. | Internet Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Upstart Auto Retail?** The tool is very easy to use, our customers are working out their deals on the site. More leads are coming through with this tool. Our Success Manager Keira is so knowledgable of the tool and is quick to respond to any of my questions. **What do you dislike about Upstart Auto Retail?** I have not found anything yet that I can say I dislike about upstart. **Recommendations to others considering Upstart Auto Retail:** Most important it is easy for the customers to use. The BDC can see everything they have done is pulled into the CRM. The launch process is quick and easy. **What problems is Upstart Auto Retail solving and how is that benefiting you?** More interest with the tool, it is easy for our customers to use. Increase in leads to the dealership with trade-in info and credit applications ### 6. Constantly Innovating, Consistent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Upstart Auto Retail?** I love how dedicated the Upstart team is to upgrading and innovating its tools. The dev team seems to move fairly quickly on certain projects compared to most vendors I've worked with. Additionally, the customer service from both the Support team and Account reps has been timely, thorough, friendly, transparent, and consistent across the board. We like to get into the nitty-gritty details when it comes to problem-solving or customization requests and I have yet to meet someone on the Upstart staff, no matter their role, who hasn't been able to play ball and get us the in-depth answers or solutions we need. Our previous account rep, Jesse, helped us all along the way since the launch of the tool on our site and never left us feeling stranded or out of the loop. Even upon transitioning to a new account rep, there were zero growing pains with both reps making the transition seamless. Our new rep, Charles Rowe, hasn't skipped a beat in keeping our team updated on the latest news and being our main liaison for anything we need help with. It's hard to find a company with this much consistency across the board, so thank you for all that you do! **What do you dislike about Upstart Auto Retail?** Haven't found much we dislike at the moment! We are always going to be one of those dealer groups who want to be able to drill down and do the most granular customizations on our sites - so that can sometimes be a bummer when certain things are limited. But we also understand the boundaries and appreciate the transparency about projects in your queue and whether our expectations are even realistic, rather than being strung along. For us, as long as communication is honest and consistent, we can usually make the best of what we've got. **What problems is Upstart Auto Retail solving and how is that benefiting you?** We've been able to offer a cleaner, more flexible customer experience with the Upstart tool. Being able to see all the steps of the checkout process and jump to the one we want, is a great improvement from what we previously had. We also see all the features that continue to be built in and realize the huge benefit of working with a company that is trying to check off all the boxes of what dealers need most. ### 7. Great tool for the digital age **Rating:** 5.0/5.0 stars **Reviewed by:** JOHN B. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** I like that it is easy for our customers to construct a car deal that fits their needs and allows our staff to communicate effectively with them throughout the whole car buying experience! **What do you dislike about Upstart Auto Retail?** We were using another tool prior to this and changeover is always tough. There are a few things I have to relearn, but the tool has been a great addition so far. **Recommendations to others considering Upstart Auto Retail:** It's a great tool for a great price. It is hard to beat the value that the product offers **What problems is Upstart Auto Retail solving and how is that benefiting you?** Customers want to be able to shop on their terms and we are giving them that opportunity. It has created great experiences for our employees and customers alike. ### 8. Upstart review **Rating:** 4.5/5.0 stars **Reviewed by:** ROBERTO M. | Kia Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Upstart Auto Retail?** I like the feature that the program shows the finance, lease and cash options, most sales reps have a higher closing ratio using the upstart sales options **What do you dislike about Upstart Auto Retail?** very glitchy, on the ipad we have to log out and re-login to get the updated structure and on the desktop at times we have to refresh so we can get the next customer name and vin number, on the "search box" is hard to find customers not firendly use **Recommendations to others considering Upstart Auto Retail:** make sure you have a strong and fast wifi signal **What problems is Upstart Auto Retail solving and how is that benefiting you?** we are solving the waiting process, with upstart we can work on multiple quotes at the same time. Fast selling process. ### 9. "Modern Retail" done right! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Upstart Auto Retail?** With several clients using Upstart as their Digital Retail tool I can say with great confidence that Upstart is the most consumer/dealer competent solution available today. **What do you dislike about Upstart Auto Retail?** Nothing. The Upstarts team is nimble and committed to constant improvement. **What problems is Upstart Auto Retail solving and how is that benefiting you?** There are two key elements that Upstart is working diligently on that are industry differentiators. First is a unique lending solution that will is supported by a robust F&I product presentation. ### 10. Meeting and Exceeding Expectations **Rating:** 4.0/5.0 stars **Reviewed by:** Michael S. | Business Development and Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Upstart Auto Retail?** I had some hesitation when we first considered Upstart. At that time they were a small company with roughly 100 Automotive accounts. Their customer service, quality platform and technology have been more than a pleasant surprise. They have met and exceeded all expectations and promises. **What do you dislike about Upstart Auto Retail?** Nothing so far. The product has performed even better than the goals set by Upstart team. If I had to nitpick the back-office tool is a bit clunky but that is me looking for something to put on here. **Recommendations to others considering Upstart Auto Retail:** I know Autofi is a great product and has great support. Give Upstart a shot, they provide excellent service and products for digital retailing. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Creating a digital retail automotive purchase process for our website. The program has helped us identify which leads are further down the purchase funnel and made a seamless process for purchasing a vehicle online. ### 11. Great product, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Power of B. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Upstart Auto Retail?** Upstart is a great digital retailing solution that provides all the features of some larger name tools but at a more affordable price point. Their support staff is always great to work with and will do everything possible to find you a solution to any issue. **What do you dislike about Upstart Auto Retail?** It can be a little cumbersome to set up with inventory feeds etc. but most digital retailing tools take this same amount of work. **What problems is Upstart Auto Retail solving and how is that benefiting you?** We were able to solve an issue of engagement on our site while new vehicle inventory is low. Upstart allowed us to bring in a build and price tool so we're keeping customers on the site, even when there is little to no new car inventory to be displayed. Engagement on our site is up and we see more qualified leads. ### 12. Best online and in-store retailing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Scott T. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** Upstart Auto provides an intuitive online digital retailing customer experience along with an efficient and integrated in-store retail process that benefits the customer and the dealership. The online system has created internet leads and the in-store system has made it easier to implement a consistent sales process for our team. **What do you dislike about Upstart Auto Retail?** I cannot think of anything major that we dislike about Upstart Auto. Like all technologies, there are things that need fixed or adjusted, but Upstart Auto support has been responsive and effective. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Upstart Auto provides an effective digital retailing tool that is becoming more common in our industry. This has generated more internet leads by having this tool linked to inventory. The in-store application is great for creating a consistent sales process and customer experience. ### 13. Easy for the customer & gets our dealership more leads **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Upstart Auto Retail?** Since we've had the Upstart program, it is more convenient for the customers. We have received more leads due to this as well. **What do you dislike about Upstart Auto Retail?** Our sales team buying in to utilize all the features. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Upstart allows customers to get their answers quickly - payments, trade offer, etc. ### 14. Total Game Changer both online and in-store **Rating:** 5.0/5.0 stars **Reviewed by:** Ian D. | Internet Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Upstart Auto Retail?** Consumer's Digital usage online seamlessly migrates to in-store visits and vice-versa **What do you dislike about Upstart Auto Retail?** Nothing really, Upstart team resolves any issues quickly and efficiently **What problems is Upstart Auto Retail solving and how is that benefiting you?** Solves the problem of negotiating with customers online and our Upstart inquiries close higher than any other program in our dealers history. ### 15. Great new company with great staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Zain S. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Upstart Auto Retail?** The team they have brought on is excellent; they are talented and always willing to help. **What do you dislike about Upstart Auto Retail?** There are not as many integrations with other systems as there can be. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Efficiency is the main goal and upstart helps reduce redundancies. ### 16. Fantastic product and great service, just needs OEM approvals. **Rating:** 4.5/5.0 stars **Reviewed by:** Josh D. | Executive Vice President, Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Upstart Auto Retail?** Upstart Auto Retail, formerly Prodigy for us, has been a responsive partner. **What do you dislike about Upstart Auto Retail?** They lack OEM approvals. They need OEM buy-in **What problems is Upstart Auto Retail solving and how is that benefiting you?** They are giving our guests more transparency in their purchase decision, which allows the guest to trust us more. ### 17. Great people super easy setup **Rating:** 3.5/5.0 stars **Reviewed by:** Timothy L. | Digital Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Upstart Auto Retail?** Very easy to use. We wanted to make sure we could customize a solution and they made that easy. **What do you dislike about Upstart Auto Retail?** Wish it had better communication with CRM **What problems is Upstart Auto Retail solving and how is that benefiting you?** Helping us with direct lead generation from our website ### 18. Great service and sales cycle **Rating:** 5.0/5.0 stars **Reviewed by:** Anne K. | Digital Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Upstart Auto Retail?** The sales team was amazing. Felt like they were consultants making our business better. **What do you dislike about Upstart Auto Retail?** We were unable to format our cars at the image angel we wanted. But support let us know when a new software release would make that happen. **What problems is Upstart Auto Retail solving and how is that benefiting you?** People are able to actually finish buying a new car online because of Upstart and that has saved a lot of time and resources when selling cars. ### 19. Upstart helps drives customers to your website **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Upstart Auto Retail?** Customize the payment tool. We get leads every day from this tool. **What do you dislike about Upstart Auto Retail?** As of right now I am happy with the service **What problems is Upstart Auto Retail solving and how is that benefiting you?** None at the moment- Staff is always willing to help ### 20. Great Online Shopping Tool with A to Z Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Bree S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Upstart Auto Retail?** High lead capture rate, good in-store functionality for following through with deals started online. Smooth implementation process and pleasant staff. **What do you dislike about Upstart Auto Retail?** The use of premade forms for implementation, it made the setup process seem more cumbersome and confusing than necessary. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Online Shopping Lead Capture tool, increase overall leads ### 21. THE BEST DR TOOL TO DATE! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** Upstart is an amazing Digital Retail tool and it is extremely streamlined to make sure the customer has the best UI experience on the website. Whether mobile or desktop. **What do you dislike about Upstart Auto Retail?** There is nothing not to like about the product. It is extremely customizable to fit your process and needs. The customer service and support will make everything fit together. **What problems is Upstart Auto Retail solving and how is that benefiting you?** The ability to be as transparent with the customer so they know the total they will be paying before they come in the store. **Official Response from Jordan Cullen:** > Thank you so much for your review and your kind words! I'd be happy to share this feedback with our product and customer services teams. Respectfully, Jordan Cullen ### 22. Well organized and professional program! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Upstart Auto Retail?** They are constantly evolving and trying to better their platform **What do you dislike about Upstart Auto Retail?** Some of the restrictions on the tool can make it hard to fit within compliance guidelines for specific brands **What problems is Upstart Auto Retail solving and how is that benefiting you?** They are helping us generate better and more thorough online leads ### 23. Product is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Upstart Auto Retail?** Seamless for the customer experience when they need to go step by step **What do you dislike about Upstart Auto Retail?** Can't think of anything, it all worked out **What problems is Upstart Auto Retail solving and how is that benefiting you?** Customers can feel comfortable working their own deal from the comfort of their own house or place of business. ### 24. Community Auto Group **Rating:** 5.0/5.0 stars **Reviewed by:** Gil G. | Diretor of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Upstart Auto Retail?** Upstart has been very flexible in creating a solution that fits our needs. **What do you dislike about Upstart Auto Retail?** Upstart support is slow at times to resolve issues **Recommendations to others considering Upstart Auto Retail:** I would highly recommend Upstart as they are one of the few end-to-end solutions in the Digital Retail realm. **What problems is Upstart Auto Retail solving and how is that benefiting you?** During the pandemic, Upstart was our saving grace as we were well ahead of the curve in implementing our digital retail solution. We've seen an upswing in lead conversions and an overall increase in business ### 25. Happy with Upstart **Rating:** 5.0/5.0 stars **Reviewed by:** JD M. | Online Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Upstart Auto Retail?** I like the walk through of the steps that force the user to follow the process **What do you dislike about Upstart Auto Retail?** I wish it was available on android devices. **What problems is Upstart Auto Retail solving and how is that benefiting you?** It is solving the problem of salesmen working their own system. ### 26. Great Tool for A Great Price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** Ease of use, syndication with our CRM & Cost **What do you dislike about Upstart Auto Retail?** I do not have any complaints as of right now **What problems is Upstart Auto Retail solving and how is that benefiting you?** Customers can now submit credit apps for used vehicles which is a solved problem and a benefit ### 27. Great tool for digital retailing **Rating:** 4.0/5.0 stars **Reviewed by:** Nick J. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Upstart Auto Retail?** Ability to create your own payments and complete process online. **What do you dislike about Upstart Auto Retail?** No complaints from us. Everything works well. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Ability for customers to complete the process from start to finish at home, saving time for everyone. ### 28. Digital Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** We like how it makes our pricing more transparent to customers. It puts the customer in the drivers seat of their deal and allows them to customize their payments and options **What do you dislike about Upstart Auto Retail?** I think our biggest complaint was getting the logo on the website. The sizing was always a problem and it took a lot of back and forth with Upstart employees to get the logos to display correctly on our website. **What problems is Upstart Auto Retail solving and how is that benefiting you?** We have realized the customers love having this tool so they can feel more in control. We have realized that a lot of our sales people are more comfortable and confident when they use Upstart ### 29. I would highly recommend Upstart Auto Retail **Rating:** 5.0/5.0 stars **Reviewed by:** Gianni Y. | Marketing and Digital Media, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Upstart Auto Retail?** The new UI looks fantastic and the support team is top-notch. Our representative, Sam, is also great. **What do you dislike about Upstart Auto Retail?** Would, of course, love for it to be added to the HDS digital retailing program (with us being a Honda dealer). No other complaints come to mind. **What problems is Upstart Auto Retail solving and how is that benefiting you?** We, along with the support team, developed a protection plan package bundle for our store. It has been one of our top-selling add-ons. ### 30. Bruce Walters Ford & Bruce Walters Kia **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy R. | Director of Digital Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** The customer interface is very engaging. **What do you dislike about Upstart Auto Retail?** We really haven't had any issues at this time **What problems is Upstart Auto Retail solving and how is that benefiting you?** More in-depth lead capture and a better customer experience. ### 31. Upstart with Subaru **Rating:** 5.0/5.0 stars **Reviewed by:** Nate D. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Upstart Auto Retail?** Customizations, customer serive and price **What do you dislike about Upstart Auto Retail?** Issues with inventory showing on the tool **What problems is Upstart Auto Retail solving and how is that benefiting you?** End to end deals that previously has to be pieced together ### 32. Great program for our customers to work a deal on their own before stepping foot into the store **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Marketing Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Upstart Auto Retail?** This digital retailing tool is user-friendly and gets our customers the information they want at the present time. We receive all the information the customer has submitted which makes their in-store time much less. **What do you dislike about Upstart Auto Retail?** There is nothing we dislike about our digital retailing tool. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Customers spend less time in-store if they choose to use the tool. ### 33. Making it easy just got easier **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | BDC DIRECTOR, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Upstart Auto Retail?** The accuracy of the monthly payments is what I like about it best. **What do you dislike about Upstart Auto Retail?** I dislike the fact you can not make a same-day appointment from a customer's view on the dial retailing platform. **What problems is Upstart Auto Retail solving and how is that benefiting you?** I have realized that digital retailing tools are the future of auto buying. ### 34. Great source for automotive digital retailing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Upstart Auto Retail?** With the current market (COVID, inventory shortages), Upstart has been a great tool for customers to complete the buying process from home. **What do you dislike about Upstart Auto Retail?** I wish there was more ability to customize the experience. **What problems is Upstart Auto Retail solving and how is that benefiting you?** Allowing customers to work through the buying process without or prior to visiting the store. Customers who do choose to complete the process are much more informed about the process and the vehicles they are inquiring about. ## Upstart Auto Retail Discussions - [I would love to help or Beta.](https://www.g2.com/discussions/i-would-love-to-help-or-beta) - 1 comment, 1 upvote - [View Upstart Auto Retail pricing details and edition comparison](https://www.g2.com/products/upstart-auto-retail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+01%3A48%3A10+-0500&secure%5Bsession_id%5D=2a87eb43-5951-4d62-9acc-8e89339b0b2f&secure%5Btoken%5D=547d2eadb8f1c77a95b05fd32964a5e4e42b39b29c97c9521f50c9f8901516df&format=llm_user) ## Upstart Auto Retail Features **Platform Basics** - Reporting - Interoperability - Performance **E-commerce** - Online Store - Branding - Search - Inventory **Platform Data** - Dashboard - Alerts and Notifications **Sales** - Lead Management - Deals - Configurator **Platform Additional Functionality** - Cloud - Mobility - Messaging **Retailing** - Digital - In-Store - Virtual Showroom **Platform Content** - Automation **Financing** - Credit Application - Loan Application **Analytics** - Sales Performance **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Automotive Digital Retailing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Upstart Auto Retail Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [The Ansira platform](https://www.g2.com/products/the-ansira-platform/reviews) - 4.9/5.0 (280 reviews) - [Dabadu XRM](https://www.g2.com/products/dabadu-xrm/reviews) - 5.0/5.0 (129 reviews)