Untap Reviews & Product Details

Ease of use, Clarity, Service responce, Well thought useful features Review collected by and hosted on G2.com.

After advancing to the second round, I noticed that the "submission title" (the number assigned by the Untap system) got changed. Personally, I find this quite confusing. Review collected by and hosted on G2.com.

I love how Untap empowers our teams to effortlessly gather and prioritize ideas with its intuitive challenge setup, customizable evaluation workflows, and real-time analytics—boosting engagement, accelerating innovation, and giving us the flexibility to tailor the platform to any project or goal. Review collected by and hosted on G2.com.

What I find frustrating about Untap is that its performance can slow noticeably when handling very large idea sets, integration options with some popular tools feel limited without custom development, and the built-in reporting—while useful—often lacks the depth needed for more advanced analytics; on top of that, costs can climb quickly as your user base expands. Review collected by and hosted on G2.com.

it is easy to use for me as it offers enough feautures for my purpose Review collected by and hosted on G2.com.

one of the downsides is customer support responses Review collected by and hosted on G2.com.

The support team is extremely responsive. We can contact them via email and the chat function, and we have regularly scheduled virtual meetings to discuss any specific questions, to receive updates on progress, and occasionally as a bit of a tutorial. They're very knowledgable, react incredibly swiftly, and do their best to make the program do what we want it to do.

The software itself has a clean and easily customisable interface, with intuitive functions. Review collected by and hosted on G2.com.

It would be helpful to have a more in-depth tutorial, e.g. a recorded demo session, or a more detailed step-by-step guide to introduce new users to the platform. Review collected by and hosted on G2.com.

Three things. 1) Value for the money. Alternatives were $5k+ /year. 2) It's very easy to set up the site and the judging criteria for anyone with any experience with WordPress or similar software. 3) The customer support is awesome - they make you feel like a million bucks even if they don't charge a million bucks. Customer support is needed to finalize launching the site (for us it involved integrating with Paypal and our webhost.) They also offer additional support, for example, they helped us make some changes to the submission form with conditional logic, and changed around what fields were visible to some users. Review collected by and hosted on G2.com.

It's a newish piece of software, so there are other companies with more bells and whistles (I've looked.) And I'm sure if you need something connected to an existing CRM there are better options. But if you have a relatively small (in the hundreds of submissions) awards program, I don't think these guys can be beat. Review collected by and hosted on G2.com.

Their customer service is excellent. 100% response rate. It was never about the money but get the job done. Bravo! Review collected by and hosted on G2.com.

A proper page builder plugin must be added to help in customizing the pages Review collected by and hosted on G2.com.

Our students and parents used the site with ease. We received no complaints. An easy interface to you. Review collected by and hosted on G2.com.

Not much! I wish we received a send receipt when we send an email. Review collected by and hosted on G2.com.

I like the customization options of the landing page, as well as their amazing customer support Review collected by and hosted on G2.com.

It's a bit of a learning curve at first, perhaps there could be more demos on "how-to", but otherwise great software Review collected by and hosted on G2.com.

solution is very user friendly for administrators and jury Review collected by and hosted on G2.com.

for evaluation rounds in order to calculate scores questions must be a curser style question and i would suggest to diversify the type of questions that are enabled by calculating a score Review collected by and hosted on G2.com.

The emailing features, the interface for the users & the customer support were extremely beneficial and effective. Review collected by and hosted on G2.com.

the admin interface is great actually and the features were amazing but if it was a bit simpler it would have made my journey as a first time user smoother, having said that, Their team provided very detailed support, I didn't face a problem using the platform. Review collected by and hosted on G2.com.