I really appreciate the pace of updates from Unily and the quality of their customer support. They take our feedback seriously, and through ideation, we can see that feedback brought to life in their regular updates throughout the year. The implementation process was both thorough and easy to navigate. With the wide range of features and widgets available, we can customize our pages extensively, and the drag-and-drop system makes it all incredibly simple to use. Review collected by and hosted on G2.com.

I don’t necessarily dislike anything, but I do feel that the social features on Unily could be easier to use and implement. I’d also love to see content creation on the front end become more user-friendly. Having multiple 'create' buttons for different content types makes the page look cluttered. A single 'create' button that lets users choose their content type would be a much cleaner and more intuitive solution. Review collected by and hosted on G2.com.

Everything in one place - email broadcast, intranet, social, recognition etc Review collected by and hosted on G2.com.

Inconsistencies in the backend. The same tasks are differently in different areas. No way to make bulk changes (eg remove mulitple people from security groups, unpublish pages etc) Review collected by and hosted on G2.com.

The support we receive is unmatched! We meet with our CMS biweekly and receive metrics, updates on new features coming and we work together on continuous improvement goals for the year. With a broad range of features, we are able to ensure our employees have access to the news, resources and tools they need to succeed, while making it easy for our team to manage content. Unily is also constantly releasing updates and new features that keep employees and teams in mind. Review collected by and hosted on G2.com.

At the moment, there is an inconsistency with widget appearances (text size, style, placement, etc.) between older and newer widgets that make things look disconnected. However, Unily has said they have plans to fix this, which will be very helpful. Otherwise, the customization of widget branding is slightly limited and the page layout options are sometimes limited as well. Review collected by and hosted on G2.com.

Our CSM, Adam. He is so beyond helpful and great at helping us come up with ideas to scale up our intranet. Review collected by and hosted on G2.com.

How technical the back end is - as a Marketeer, I find it somewhat overwhelming. Review collected by and hosted on G2.com.

Unily is very customisable and offers great flexibility. You can control who has access to content, who can create it, and the permissions assigned to each role. The platform encourages creativity with its widgets and functionalities, allowing you to bring your vision to life. It enables content to be centralised and easily accessible from a single source, and building pages is straightforward; you don’t need extensive technical knowledge to create something quickly and effectively. Review collected by and hosted on G2.com.

Although the out-of-the-box features are excellent, it can be frustrating when you see an exciting feature showcased on Universe or used by other clients, only to discover it belongs to an additional module that requires separate access. Review collected by and hosted on G2.com.

I like how Unily keeps everything in one place. Updates, documents, and team info are easy to find, which really helps everyone stay on the same page, especially when working across different locations. Review collected by and hosted on G2.com.

Some features can be tricky to set up at first, and it can feel a little slow when there’s a lot of content. A bit more guidance for new users would make things smoother. Review collected by and hosted on G2.com.

The platform has tons of features and widgets that allow you to play around and "build the blocks". The backend is easy to navigate. It enables you access to a very intuitive, helpful analytics dashboard - adding so much visibility to the intranet's performance. Great customer service and resourceful library knowledge too. Review collected by and hosted on G2.com.

Tickets take a long time to process - might take up to a week to get the issue resolved. Also, it'd be great to have access to more customizable features without paying additional cost. Review collected by and hosted on G2.com.

Their customer service is wonderful; I've had great experiences setting up the platform and maintaining it. It's easy to use and scale. Review collected by and hosted on G2.com.

Like others have said, would be nice to have more OOTB solutions and customization options without additional price tags. Review collected by and hosted on G2.com.

It has lots of user-friendly features, especially for the end users. Review collected by and hosted on G2.com.

Some areas can become very difficult to maintain, if the initial setup is not well designed. Review collected by and hosted on G2.com.

- the SaaS product has been extremely robust, in over 4 years we have had no overall outages that weren't planned maintenance. There was one incident where the issue was the underlying MS Azure services, but even that affected only a small portion of our users and was quickly resolved.

- Unily is very security / GDPR conscious - this is important to us and Unily has been extremely responsive in addressing any questions we have had in these areas. We consider their compliance in these areas to be top tier among our supplier base.

- The Unily Universe site has so much customer relevant information on all aspects of the product and there is a pretty healthy amount of customer to customer social interaction - exchanging tips, tricks and ideas.

- The platform really gives us a lot of flexibility. There is a huge amount of "out of the box" functionality, that allows us to build our employee intranet and other solutions pretty quickly. And it let's our content creators create engaging content without requiring support from IT. On the flip side, the product allows for a great deal of custom development and configuration and we have taken full advantage of this to develop really cool solutions to business problems. Review collected by and hosted on G2.com.

There are 2 areas for improvement and one area that needs some serious discussions with customers

- improve support. The support team are knowledgeable for the most part, but tickets can take a long time to progress through escalation to closure.

- improve the developer experience. The product offers considerable capabilities for custom development and configuration, and there is a great deal of information available on the Unily Universe customer support site. But more is needed, specifically more support needs to be available to developers on a more timely basis.

- there is a need for Unily to get more input from customers that are impacted by the products switch to the feature store. While this is overall an improvement in how new features are delivered, there have been impacts to the customers that built and customized their Unily content. Review collected by and hosted on G2.com.