--- title: Udentify Reviews meta_title: 'Udentify Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Udentify works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 11 scale: '5' date_modified: '2026-03-17' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Udentify Reviews **Vendor:** Fraud.com **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.4/5.0 **Total Reviews:** 11 ## About Udentify Know the real identity of your customer, user, or employee with the Udentify Identity Verification and Biometric Authentication solution. Challenges we solve: - Identify verification - Onboarding - New account opening - Age verification - Fraud prevention - Biometric authentication - Passwordless authentication - Strong customer authentication - KBA replacement - KYC and AML compliance Behind the scenes, Udentify embeds cutting-edge technologies into our identity verification and biometric authentication solution via a lightweight and flexible SDK. We are constantly investing in our technologies to stay at the forefront of fraud detection, compliance, and user experiences. ## Udentify Reviews ### 1. Customer identification and onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Petar B. | Construction Project Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2024 **What do you like best about Udentify?** Udentify looked like it could be the perfect solution to help us improve the organisation of our customer onboarding. The facial recognition and Biometric authentication that was built seemed like a good and effective mean of identifying people. **What do you dislike about Udentify?** I had a problem with this part of the usage of the tool that is a data analysis as if it were very inaccurate in the case of Udentify. However, there were cases where legit consumers where rated as high risk hence the time consuming process of signing up. **What problems is Udentify solving and how is that benefiting you?** The concepts of Udentify could enhance the speed and safeguard our customers during onboarding. The fact is that such advantages of identity assets as the capability to verify identities rapidly and safely would be beyond the competition level. ### 2. Honest **Rating:** 5.0/5.0 stars **Reviewed by:** Nipun P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Udentify?** Udentify is intriguing because it uses advanced AI and facial recognition technology to streamline identity verification processes. This can greatly enhance security and efficiency in various applications, from financial services to event management. Its ability to quickly and accurately verify identities helps reduce fraud and simplifies user experience **What do you dislike about Udentify?** Privacy. The use of biometric data raises questions about data security and the potential for misusE **What problems is Udentify solving and how is that benefiting you?** Udentify addresses several key problems related to identity verification. It helps prevent fraud by providing a secure and accurate way to confirm identities through facial recognition. This is beneficial in various contexts, such as financial transactions, access control, and event management ### 3. Age verification during customer interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Farid A. | Customer Experience Associate, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Udentify?** Udentify seemed to have a good solution when it came to solving the problem of providing the necessary information during the first days of work to a new employee. These made facial recognition and the biometric authentication to be seem as secure as well as efficient ways of identifying people. **What do you dislike about Udentify?** I recorded several occasions where Udentify was only responding with wrong biometrics results. The implementation of onboarding faced bottlenecks because the employees were required to verify their information severally. Technical support was required to work out even the problem. **What problems is Udentify solving and how is that benefiting you?** Udentify has the potential to solve a pain point safe and effective identification validation. This might have useful in sparing money in activities such as on boarding, account opening, and age verifications. ### 4. Easy transitions when onboarding new customers and employees **Rating:** 4.5/5.0 stars **Reviewed by:** Clifford P. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Udentify?** The facial recognition and the biometric authentication are also fast and convenient when used in Udentity. The process of creating new users is simple and the program does not interfere with the login process of our program. **What do you dislike about Udentify?** The above tracked attention feature seems to be rather inconclusive. Udentify labels the users as inactive even during active interaction. **What problems is Udentify solving and how is that benefiting you?** Udentify improves the on-boarding of users and has implemented the biometric authentication for security improvement. This also saves us time and money since all the products are verified and minimizes fraudsters’ activity. ### 5. Led to a positive brand perception **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy H. | Market Research Analyst, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Udentify?** Undoubtedly, the ability to provide real-time feedback on the customers’ sentiment is highly useful for Udentify. It helps me identify the emotional state of a customer by the time we get to speaking with them on the phone and perhaps curb frustration. **What do you dislike about Udentify?** There are times when I was almost certain that the customers are actively using the product and in the middle of a discussion, Udentify will mark them as disattentive. This makes it inconvenient to put much stock in attention as a metric. **What problems is Udentify solving and how is that benefiting you?** Udentify enables me to close the gap between what a client says and what they feel. This allows me to have a better understanding of what emotions the person might be experiencing so that I can address them accordingly with more appropriate actions. ### 6. Minimizing the risks of fraud **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela R. | Data Center Operator, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Udentify?** Udentify made a huge difference with our new client intake on-boarding system. The ID verification and biometric authentication elements of the system felt very safe and well-organized. **What do you dislike about Udentify?** Occasionally, new client addresses failed to align with the official records due to slight discrepancies, which led to slight delays while onboarding. **What problems is Udentify solving and how is that benefiting you?** With the help of Udentify, the safety measures and timely organization of the onboarding process have increased in our enterprise. Client identification has the overall effect of making sure that clients are who they claim to be hence increasing trust and decreasing fraud. ### 7. Ongoing customer sentiment analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad A. | Senior Portfolio Manager, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Udentify?** Having the option to see a client's personal state during a call permits me to really tailor my methodology and address their interests more. It's featured snapshots of dissatisfaction I could have missed. **What do you dislike about Udentify?** I've seen it battles with more nuanced responses. Udentify doesn't necessarily in every case catch this nuance, which can prompt misinterpretations. **What problems is Udentify solving and how is that benefiting you?** Udentify assists me with overcoming any issues between verbal correspondence and a client's actual close to home state. This additional layer of knowledge permits me to give a more sympathetic client care insight. ### 8. Helps in Id and Bio verification. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Udentify?** It provides facial identification for security purpose when we want to identify users when loging in to systems/apps.And also age verification is nice feature. **What do you dislike about Udentify?** Sometimes with low light it detects objects wrong , and gives inappropriate deatils. no other cons I have found. **What problems is Udentify solving and how is that benefiting you?** Documents verification can be done easily at the time of loging in and onboarding users. and also biometric verification can be done for fast and secure login to the systems. ### 9. Udentify is a best customer experience analytics platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ayushi S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Udentify?** Udentify excels provides detailed customer insights by analyzing facial expressions, emotions, and engagement levels. It even offers real-time analytics, allowing businesses to respond promptly to customer needs and adapt the strategies based on current data. **What do you dislike about Udentify?** The cost of implementing facial recognition technology may be a barrier for smaller businesses. Udentify could explore options for more accessible pricing models or packages to cater to a wider range of businesses. **What problems is Udentify solving and how is that benefiting you?** The platform's real-time analytics empower businesses to make immediate decisions based on customer reactions, contributing to enhanced customer satisfaction and engagement. ### 10. Great AI to detect fraudsters **Rating:** 4.0/5.0 stars **Reviewed by:** Jaivir S. | Lead Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Udentify?** The best part is that they do an ID check along with biometrics. The UI is simple to use, fast and effective. My onboarding to my previous company was smooth with this process. Its just like an easy KYC which is otherwise cumbersome. Verifyme is a similar thing, but it doesn't give you biometrics. **What do you dislike about Udentify?** They have Software Dev kits rather than an app. I would love to see these things integrated in a single app and we can see seemless recognition. **What problems is Udentify solving and how is that benefiting you?** Udentify is used in my organization for the verification of new employment. Easy UI helps us identify true people. The software also boasts that 2D or masks can be easily identified and rejected, much of which has been verified by my organization as well. Trust in the software allows us actual people around us. In financial services, people act very smart; and identifying fraudsters help us retain our customers. ### 11. Create wonders with image processing technology by analyzing indoor people and customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2021 **What do you like best about Udentify?** Similar image processing technologies tell you it can predict gender and age. 106 / 5000 Çeviri sonuçları In addition to these, Trello can heatmap people and track customers indoors. **What do you dislike about Udentify?** I had some difficulties with its interface. I can say that it has improved over time. **What problems is Udentify solving and how is that benefiting you?** I can make customer and person analyzes indoors. We have integrated Udentify with some software. It was very easy to connect to the products of the companies whose web platforms we developed. API services have made our life easier. ## Udentify Discussions - [What is Udentify used for?](https://www.g2.com/discussions/what-is-udentify-used-for) - [View Udentify pricing details and edition comparison](https://www.g2.com/products/udentify/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+14%3A43%3A18+-0500&secure%5Bsession_id%5D=8f72aa6e-3792-4646-9e96-a1ab9e2906e3&secure%5Btoken%5D=bacea2e3a7cddc24873076882db6b76c36f8c3b0e7d4c40ad0d3923dc69b8ffa&format=llm_user) ## Udentify Features **Integration** - Uses Open Standards - Mobile SDK - Workforce Authentication - Customer Authentication **Functionality** - FIDO2-compliant - Works with hardware security keys - Multiple authentication methods - Offline or no-phone solution **Functionalities** - Authentication Methods - Online Age Verification - Age Estimation - Integrations and SDKs - In-person Age Verification - Liveness Check **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Administration** - Encryption - Audit Trails - Regulatory Compliance **Generative AI** - AI Image-to-Text **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage ## Top Udentify Alternatives - [LastPass](https://www.g2.com/products/lastpass/reviews) - 4.5/5.0 (2,033 reviews) - [1Password](https://www.g2.com/products/1password/reviews) - 4.6/5.0 (1,784 reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - 4.6/5.0 (1,225 reviews)