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# Tyler Enterprise Records Management Features

##### 
## Request Management (8)

Online Forms

Supports custom request forms to be built and integrated directly into a website or portal.

Workflow Assignment

Converts requests into tickets and fields them to the appropriate staff member for follow-up.

Payment Processing

Calculates and collects payment for requested materials online.

Public Database

Allow catch-all search functionality to locate records.

Common Documents

Allow commonly requested documents to be uploaded to bypass a need for submitting requests.

Digital Storage

Allows public records to be indexed and securely stored electronically for quick retrieval.

Role-Based Permissions

Secures information by redacting or un-redacting based on established permissions.

Audit Trail

Ensures compliance by tracking all steps of records requests and associated communications.

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##### 
## Workflow Management (3)

Automated Reminders

Provides notifications and emails for due dates or required actions.

Communication Tools

Allows internal users to create discussions on specific requests prior to releasing information; allows requesters to communicate with agency staff throughout the process.

Cross-Department Collaboration

Enables multiple government departments to respond to a specific record request.

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##### 
## Reporting (2)

Dashboards

Provides customizable dashboards to visualize request trends.

Basic Reporting

Access pre-built and customizable reports to measure key metrics.

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##### Categories on G2

[
Public Records Management
](https://www.g2.com/categories/public-records-management)

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