Tyler Enterprise Records Management Features

Supports custom request forms to be built and integrated directly into a website or portal.

Converts requests into tickets and fields them to the appropriate staff member for follow-up.

Calculates and collects payment for requested materials online.

Allow catch-all search functionality to locate records.

Allow commonly requested documents to be uploaded to bypass a need for submitting requests.

Allows public records to be indexed and securely stored electronically for quick retrieval.

Secures information by redacting or un-redacting based on established permissions.

Ensures compliance by tracking all steps of records requests and associated communications.

Provides notifications and emails for due dates or required actions.

Allows internal users to create discussions on specific requests prior to releasing information; allows requesters to communicate with agency staff throughout the process.

Enables multiple government departments to respond to a specific record request.

Provides customizable dashboards to visualize request trends.

Access pre-built and customizable reports to measure key metrics.