It's been two months since this profile received a new review

Twin Reviews & Product Details

Top-Rated Alternatives

View All Alternatives

Twin Reviews (25)

G2 reviews are authentic and verified.

Here's how.

Sachin S.

Marketing Consultant

Information Technology and Services

Small-Business (50 or fewer emp.)

12/5/2023

"AI Powered Customer Engagement Software"

4.5/5

What do you like best about Twin?

The best thing I like about Twin AI is the ease and implementation of this software tool in any organization's customer support system. It offers the flexibility to create AI Chatbots according to use cases which smoothens the customer experience in the service channel. It has also plenty of integration options that enable us to connect multiple messaging channels in a single window. In case of any queries or questions, the TwinAI support team provides good service. Review collected by and hosted on G2.com.

What do you dislike about Twin?

Twin AI serves all its major requirements but since the use of AI has quite a few limitations which depend on the type of industry the tool lags for some businesses. That's the only thing that needs improvement in Twin AI. Review collected by and hosted on G2.com.

What problems is Twin solving and how is that benefiting you?

Working in the IT industry involves a lot of service requirements which sometimes become tough to manage as it requires manpower and time. Twin AI enables our organization to overcome this major issue by implementing automatic Chatbots that respond to customer queries received from multiple messaging sources. It helps reduce human intervention and improves productivity. Review collected by and hosted on G2.com.

sakshi c.

Data Entry Operator

Small-Business (50 or fewer emp.)

11/3/2023

"A Dynamic Duo of Excellence: Twin Company's Exceptional Services"

5/5

What do you like best about Twin?

I recently had the pleasure of engaging with Twin Company, and I am delighted to share my exceptional experience with this remarkable organization. From the moment I reached out to them, I was thoroughly impressed by their professionalism, attention to detail, and commitment to delivering top-notch services. Twin Company truly embodies the essence of a company dedicated to excellence. Review collected by and hosted on G2.com.

What do you dislike about Twin?

Some individuals or businesses might find Twin Company's services to be expensive or not in line with their budget. Pricing can be a significant factor in determining satisfaction. Review collected by and hosted on G2.com.

What problems is Twin solving and how is that benefiting you?

Information Retrieval: I can quickly provide accurate information on a wide variety of topics, helping users find answers to their questions.

Content Generation: I can assist in generating written content, saving users time and effort in creating documents, essays, articles, and more.

Learning and Education: I offer explanations and educational support, helping users better understand complex subjects.

Language Translation: I facilitate communication across languages, enabling users to overcome language barriers.

Problem Solving: Users can seek solutions to practical problems and receive step-by-step guidance.

Productivity: I can streamline various tasks, such as data analysis, research, and coding, enhancing efficiency and productivity. Review collected by and hosted on G2.com.

Stella M.

Mid-Market (51-1000 emp.)

10/2/2023

"Excellent Tool"

4.5/5

What do you like best about Twin?

Twin software are user-friendly tool it is easy to communicate with them It have a clean user interface and a simple experience for my team and customer,with flaxible layout of these tools allows me for smooth flow. My team uses this tool for our chat system, especially WhatsApp. This tool workflow allows me to message and analytics Quickly our chat system. This tool ensures work goes smoothly. Review collected by and hosted on G2.com.

What do you dislike about Twin?

I have been using this tool for the past 8 months, though there is no such big issue with this tool. When I run the tool and enter too much data, the tool crashes, and then I have to restart the tool, it works fine, I have reported this issue to the customer support team and they fix it as soon as possible. Review collected by and hosted on G2.com.

What problems is Twin solving and how is that benefiting you?

Twin software makes it easier for me to understand unstructured records by visualizing data through graphs and charts. It is easy to use the data already present inside it because of its algorithm. By using this software I save a lot of time or make any important decision for my company on the basis of charts or graphs. This tool also helps me in improving the weaknesses of the company so that my team can work better. Review collected by and hosted on G2.com.

Sahil K.

Technical Support Engineer

Small-Business (50 or fewer emp.)

11/15/2023

"Twinning for Success: A Deep Dive into Digital Twins"

4/5

What do you like best about Twin?

twin is a virtual represention of physical object, system, or process.

The ease of use for digital twin technology depends on various factors, including the specific ease implementation.The features of a digital twin platform can vary based on its intended application and the industry it serves like ,Real-Time Data Integration,Simulation and Modeling.it gives you customer support and help you to use twin services frequently. Review collected by and hosted on G2.com.

What do you dislike about Twin?

Integration issues in the context of digital twins can arise due to several factors, and they often depend on the complexity of the systems involved, the diversity of data sources, and the interoperability of technologies. Review collected by and hosted on G2.com.

Subhojit S.

Data analyst.

Mid-Market (51-1000 emp.)

9/26/2023

"Perfect application."

5/5

What do you like best about Twin?

Honestly this is a very nice application to communicate with customers on whatsapp.And I think this is a very important application fo us.And i think that was essential to our bussiness efficiency and achievement and moving our business forward. Review collected by and hosted on G2.com.

What do you dislike about Twin?

Honestly this app crashed most of the times while using it which is totally disliked by the users.And moveover I feel that the technology is too complicated and often this application leaves me stranded. Review collected by and hosted on G2.com.

What problems is Twin solving and how is that benefiting you?

We are discussing to include a chat bot which could possible know more about the customers disorder and enable our customers to get more details about their copywriting requirements before placing order, Also we offer seo copywriting services to give companies and individuals more online visibility. Review collected by and hosted on G2.com.

Jocelyn Fernand D.

Rédacteur SEO freelance

Small-Business (50 or fewer emp.)

9/23/2023

"Nice tool to improve customer engagement and optimize service quality"

4.5/5

What do you like best about Twin?

Wonderful tool for getting a global view and communicating with customers on Whatsapp, which was essential for gaining efficiency in our business and moving our business forward. Review collected by and hosted on G2.com.

What do you dislike about Twin?

Frankly, I find the platform somewhat unstable, which means that the application crashes most of the time, which is annoying for the user. Review collected by and hosted on G2.com.

What problems is Twin solving and how is that benefiting you?

We offer SEO copywriting services to companies and individuals to give them greater online visibility, but we were thinking of including a help application that would enable us to obtain more details about customers' copywriting needs before they place their order. This will make it easier for us to meet our customers' expectations. Review collected by and hosted on G2.com.

Ona H.

Renewables & Environment

Mid-Market (51-1000 emp.)

10/23/2023

"Enhancements in usability and support"

5/5

What do you like best about Twin?

Their customer support team is highly responsive in resolving any issues. Far I havent come across any problems. Review collected by and hosted on G2.com.

What do you dislike about Twin?

Customization options are lacking which limits its usefulness across industries. Another area where Twin falls short is in customer support availability when dealing with difficulties. Twin falls short is in customer support availability when dealing with difficulties. Review collected by and hosted on G2.com.

BHARGAVA H.

Software Engineer I

Small-Business (50 or fewer emp.)

10/3/2023

"Powerful tool"

4.5/5

What do you like best about Twin?

Twin is very easy to use. We had integrated with Whatsapp which was very seamless to use. Review collected by and hosted on G2.com.

What do you dislike about Twin?

I have not found anything to dislike as of now. The customer support will fix if any issue arrises. Review collected by and hosted on G2.com.

Jimit G.

Small-Business (50 or fewer emp.)

9/21/2023

"Nice to have tool to increase customer engagment"

4.5/5

What do you like best about Twin?

Great tool to have multi-touch point approach and communicating with customers on Whatsapp which was a crucial for our business back then Review collected by and hosted on G2.com.

What do you dislike about Twin?

I really feel that the tech is very glitchy which leads to hanging of the app most often Review collected by and hosted on G2.com.