Trustwave Services Reviews & Product Details

Trustwave Services Overview

What is Trustwave Services?

Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs.

Trustwave Services Details
Product Description

Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs.


Seller Details
Seller
Singtel
Ownership
SGX:Z74
Company Website
HQ Location
Singapore, Singapore
Total Revenue (USD mm)
$17,371
Twitter
@Singtel
40,383 Twitter followers
LinkedIn® Page
www.linkedin.com
6,723 employees on LinkedIn®
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Trustwave Services Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

As a company that accepts credit card payments, we are required to comply with PCI standards. Part of that is getting regular security scans from an ASV (approved scanning vendor). We have used Trustwave for years to provide this ongoing security scanning service. Review collected by and hosted on G2.com.

What do you like best?

Our current card processor subsidizes the cost of the Trustwave security scans. We have used Trustwave for years and previously had to pay for the scanning service, but our current processor is now covering this cost. Review collected by and hosted on G2.com.

What do you dislike?

Trustwave has a terrible portal built in flash, which is no longer supported by all major browsers because of security concerns. So the company checking our website for security issues communicates with us through an insecure portal that has very poor usability.

Also the scans are very inconsistent. An issue will get flagged on one scan that gets ignored on the next few scans. We also get a lot of false positives on our scans which we then have to waste time disputing with Trustwave. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are required to get security scans and Trustwave provides approved scans. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
Describe the project or task the provider helped with:

Especially with our European client base we've used this a bit more with GDPR coming into fruition, but we also have DoD contractors with specific needs that we've used Trustwave to help us vet. Review collected by and hosted on G2.com.

What do you like best?

Thorough - it's a great way to strike up additional conversations with our clients around results, but alos not a top level conversation. Review collected by and hosted on G2.com.

What do you dislike?

It's not something we've widely adopted and it's something of an afterthought, which internally we still need to understand if it's a lack of training or need. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I'd say if this were an ongoing relationship with regular touch points and educational opportunities or value adds that made sense for us we'd probably love this, but it may simply be that it's not a top of mind / front line need for us on an ongoing basis that I can neither give you a super high recommendation or a low point of significance - just a solid, "yeah, I' have a fond outlook on them." Review collected by and hosted on G2.com.

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Director
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Securing work environments in a granular and transparent manner, without neglecting cooperation and efficiency. Review collected by and hosted on G2.com.

What do you like best?

Very good response times, constant updates and efficient support in most cases Review collected by and hosted on G2.com.

What do you dislike?

It is not the easiest solution to implement, but meets the expectations at the moment of truth Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

It is not cheap, but it is worth it when it comes to securing the assets of the company. Review collected by and hosted on G2.com.

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