TrueLayer Reviews & Product Details

TrueLayer were extremely approachable and knowledgable on their product and bent over backwards to accommodate our requirements. We chose them out of a list of 6 suppliers we had spoken to and believe that their product is more flexible and will totally suit our needs. Our initial contact Henry Lee was fantastic!! Review collected by and hosted on G2.com.

We are at the early stages (about to commence the project) therefore there is absoluley nothing I could say needs improvement. Review collected by and hosted on G2.com.

The team at Truelayer is very responsive. We filed so many tickets at the development phase, which were all properly followed up by their team so that we always know they are on top of our queries. Review collected by and hosted on G2.com.

Getting an up to date view on all the banks their API is connecting with is not as user friendly as before, where it used be a simple list of banks showing what is connected or not. Not very easy to view and see the total banks connected nowadays with the new card style in a glance. Review collected by and hosted on G2.com.

The ease of implementation into our business model is the best part of it all. Without the use of Truelayer and open banking, our business model would be a real challenge. Ensuring we can give our customers the best experience available. Review collected by and hosted on G2.com.

There is nothing I really dislike apart from the occasional downtime. Some of the banks don't appear to be fully updated using open banking, which has seen payments returned or not executed. In turn, this causes frustration without customers. The use of variable reoccurring payments will also be a great win for us when this is rolled out further! Review collected by and hosted on G2.com.

Seamless integration between our own bespoke customer portal and TrueLayer systems. Review collected by and hosted on G2.com.

I am yet to discover a dislike. TrueLayer were great from intial interactions, through implemantation and follow up support. Review collected by and hosted on G2.com.

Our integration with TrueLayer was straightforwards, in large part due to the quality of the technical documentation they provide. Our relationship manager was on hand to help with any issues we had. Review collected by and hosted on G2.com.

Whilst we're quite happy with the service we receive, on the AIS side, we'd like to see improvements to transaction categorisation, but we understand this is constantly evolving. Review collected by and hosted on G2.com.

The API service runs very smoothly, with regular customer updates to inform us when they are connection or payment issues. On top of the API service, TrueLayer helped with regulation - they enabled us to get an agency under their FCA license, which was immensely helpful in our transition from a start-up to a fully-fledged business. What I like best about TrueLayer is how smooth their customer service is, they are informative and helpful, pushing us towards our goals. Review collected by and hosted on G2.com.

It would be helpful if there were more capacity for customization. I also think that the insights API should make a return, it was helpful in our line of business. I'm also looking to expand into Europe, with TrueLayer's Irish license, which I look forward to exploring. Review collected by and hosted on G2.com.

What we like most is the ease of integration and how simple the api is to work with. The documentation is also great. Review collected by and hosted on G2.com.

As it is a rails platform, the UI can look better for companies that may not have the resources to build their own UI. Review collected by and hosted on G2.com.

I have been using their Payment APIs for a while and have seen it grow from strength to strength.

The customer service is brilliant and always has a quick turnaround. Review collected by and hosted on G2.com.

Their customer service I think they pick up keywords and it's a while to understand the problem. But, at the end of the day all good. Review collected by and hosted on G2.com.

Truelayer has one of the best products in the industry. We just had a difficult time integrating the first time round (2018) and were limited by the adoption of banks.

The tenant experience is great and seamless compared to a lot of other companies I have seen Review collected by and hosted on G2.com.

Testing with different bank accounts is quite hard. There is no easy way of testing that the flow works with lots of different accounts in production apart from getting people in the business with different banks to test it Review collected by and hosted on G2.com.

- Quick support

- Simple to set up and maintain

- Good developer documentation and SDKs

- Stable API which abstracts away the ever-changing Open Banking APIs Review collected by and hosted on G2.com.

- Cost is quite high

- Mutatable transaction IDs leading to some weird behaviour that we've had to build a workaround for (a unique ID should never change) Review collected by and hosted on G2.com.