Trails Reviews & Product Details

We mainly use Trails to create product walkthrough videos and step-by-step guides for our help center. It's been really useful for showing users how to navigate different features without having to spend too much time creating documentation manually.

I like how easy it is to capture a workflow and turn it into a polished video or step-by-step guide. The ability to add annotations, zoom into specific areas, and generate voiceovers makes it easier to create tutorials that are clear and easy to follow. Review collected by and hosted on G2.com.

Sometimes I run into minor editing issues when updating existing videos or guides. However, the founders are extremely responsive to feedback and quick to address issues and roll out fixes, which has been great. Review collected by and hosted on G2.com.

As an enablement professional, I’ve used a lot of tools to build documentation, and Trails has completely changed how I work. Creating a video and step by step guide used to take me hours, now with trails I can do it in minutes. The result looks clean and professional every time. It’s made building a knowledge hub genuinely easy.

The AI features are the real standout, we use the AI video generation constantly as a bit time saver. The AI translations are just as valuable since we serve customers around the world.

Trails has really exceeded my expectations. Review collected by and hosted on G2.com.

Nothing yet, I look forward to seeing the team keep expanding with more features. Review collected by and hosted on G2.com.

It’s very good for customer tutorials, as well as for general videos that explain basic things to employees within and newly joining our company. Review collected by and hosted on G2.com.

None that I have seen, but would say that when we have to update the voice for the video it sometimes changes the voice to someone else and so that can be a little weird but not a big deal Review collected by and hosted on G2.com.

- there are multiple ways to create a guide (upload pre recorded video and record live using the plugin)

- autogenerated videos Review collected by and hosted on G2.com.

I haven't found a major downside yet. Two additional features that could be useful --> convert sections of a recording into .gifs vs. just static screenshots and add a playback speed feature to the videos so people can watch them at 1.5x or 2x speed Review collected by and hosted on G2.com.

Their developers have been very helpful and hands on, always willing to hop on a call to answer all of my questions! Review collected by and hosted on G2.com.

I guess that we didn't find out about it sooner, so far so good! Review collected by and hosted on G2.com.

The screenshot allowing you to then modify and add text is great! The ability to add and modify text is significant for us. Review collected by and hosted on G2.com.

I would have liked to be able to take the initial screenshot directly in a language other than English instead of translating. Review collected by and hosted on G2.com.

I really like the UX. It is easy to link to Chrome and takes relatively no training to get my staff going on it Review collected by and hosted on G2.com.

We had a few hiccups with bringing on new team members since our email security system strips the email thinking it is spam, but the help team is amazing and so quick. Review collected by and hosted on G2.com.

I like how easy and quick it is to get both a step-by-step guide and a video craeted that doesn't require me to record my voice. I appreciate the support and quick work to implement new features and/or fix bugs and, as a public school district, we appreciate the lower price point. Review collected by and hosted on G2.com.

There are some bugs that pop up here an there but that's all products and they've been minimal and usually work themselves out anyways. Review collected by and hosted on G2.com.

the ease of use and the quality of the final result as well as the ease of reusing the content if needed Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.