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Trailhead

By Salesforce

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How would you rate your experience with Trailhead?

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Trailhead Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Trailhead, enabling quick setup and effective learning on the go. (3 mentions)
Users value the accessible customer support of Trailhead, enhancing their learning experience with quick assistance. (2 mentions)
Users appreciate the easy access to Trailhead, enjoying straightforward sign-up and supportive community engagement. (2 mentions)
Users appreciate the supportive community of Trailhead, providing help and sharing best practices for enhanced learning. (2 mentions)
Users appreciate the easy access to certifications on Trailhead, enhancing their Salesforce skills efficiently. (1 mentions)
Users love the gamification of learning in Trailhead, enhancing motivation and helping build portfolios effortlessly. (1 mentions)
Users find content overload on Trailhead overwhelming, lacking reminders for daily learning akin to Udemy's features. (1 mentions)
Users struggle with the lack of clarity in navigating dashboards and finding learning materials within Trailhead. (1 mentions)
Users often experience unclear guidance navigating Trailhead, making it difficult to locate classes and additional resources. (1 mentions)

Top Pros or Advantages of Trailhead

1. Ease of Use
Users appreciate the ease of use of Trailhead, enabling quick setup and effective learning on the go.
See 3 mentions

See Related User Reviews

Evita G.
EG

Evita G.

Small-Business (50 or fewer emp.)

5.0/5

"Get Virtual Training for Salesforce"

What do you like about Trailhead?

I enjoy exploring Trailhead Academy! Currently, I'm taking classes to learn about Salesforce's Agentforce and AI models. It's easy to sign up with Tra

Mohammad D.
MD

Mohammad D.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform to up-skill !!"

What do you like about Trailhead?

It is free and easy to use, easy to set up, lot of community members are available to help. Easy to reach customer support. There's a lot more to it,

2. Customer Support
Users value the accessible customer support of Trailhead, enhancing their learning experience with quick assistance.
See 2 mentions

See Related User Reviews

Evita G.
EG

Evita G.

Small-Business (50 or fewer emp.)

5.0/5

"Get Virtual Training for Salesforce"

What do you like about Trailhead?

I enjoy exploring Trailhead Academy! Currently, I'm taking classes to learn about Salesforce's Agentforce and AI models. It's easy to sign up with Tra

Mohammad D.
MD

Mohammad D.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform to up-skill !!"

What do you like about Trailhead?

It is free and easy to use, easy to set up, lot of community members are available to help. Easy to reach customer support. There's a lot more to it,

3. Easy Access
Users appreciate the easy access to Trailhead, enjoying straightforward sign-up and supportive community engagement.
See 2 mentions

See Related User Reviews

Evita G.
EG

Evita G.

Small-Business (50 or fewer emp.)

5.0/5

"Get Virtual Training for Salesforce"

What do you like about Trailhead?

I enjoy exploring Trailhead Academy! Currently, I'm taking classes to learn about Salesforce's Agentforce and AI models. It's easy to sign up with Tra

Mohammad D.
MD

Mohammad D.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform to up-skill !!"

What do you like about Trailhead?

It is free and easy to use, easy to set up, lot of community members are available to help. Easy to reach customer support. There's a lot more to it,

4. Helpful
Users appreciate the supportive community of Trailhead, providing help and sharing best practices for enhanced learning.
See 2 mentions

See Related User Reviews

Evita G.
EG

Evita G.

Small-Business (50 or fewer emp.)

5.0/5

"Get Virtual Training for Salesforce"

What do you like about Trailhead?

I enjoy exploring Trailhead Academy! Currently, I'm taking classes to learn about Salesforce's Agentforce and AI models. It's easy to sign up with Tra

Mohammad D.
MD

Mohammad D.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform to up-skill !!"

What do you like about Trailhead?

It is free and easy to use, easy to set up, lot of community members are available to help. Easy to reach customer support. There's a lot more to it,

5. Certifications
Users appreciate the easy access to certifications on Trailhead, enhancing their Salesforce skills efficiently.
See 1 mentions

See Related User Reviews

Evita G.
EG

Evita G.

Small-Business (50 or fewer emp.)

5.0/5

"Get Virtual Training for Salesforce"

What do you like about Trailhead?

I enjoy exploring Trailhead Academy! Currently, I'm taking classes to learn about Salesforce's Agentforce and AI models. It's easy to sign up with Tra

6. Gamification
Users love the gamification of learning in Trailhead, enhancing motivation and helping build portfolios effortlessly.
See 1 mentions

See Related User Reviews

Mohammad D.
MD

Mohammad D.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform to up-skill !!"

What do you like about Trailhead?

It is free and easy to use, easy to set up, lot of community members are available to help. Easy to reach customer support. There's a lot more to it,

Top Cons or Disadvantages of Trailhead

1. Content Overload
Users find content overload on Trailhead overwhelming, lacking reminders for daily learning akin to Udemy's features.
See 1 mentions

See Related User Reviews

Mohammad D.
MD

Mohammad D.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform to up-skill !!"

What do you dislike about Trailhead?

Since everything is going on a single platform, learning, networking, sharing etc it sometimes becomes overwhelming to consume everything. There's no

2. Lack of Clarity
Users struggle with the lack of clarity in navigating dashboards and finding learning materials within Trailhead.
See 1 mentions

See Related User Reviews

Evita G.
EG

Evita G.

Small-Business (50 or fewer emp.)

5.0/5

"Get Virtual Training for Salesforce"

What do you dislike about Trailhead?

When you first log in it's hard to know where the dashboard is located so that you can see what classes you signed up for or check out your order or c

3. Unclear Guidance
Users often experience unclear guidance navigating Trailhead, making it difficult to locate classes and additional resources.
See 1 mentions

See Related User Reviews

Evita G.
EG

Evita G.

Small-Business (50 or fewer emp.)

5.0/5

"Get Virtual Training for Salesforce"

What do you dislike about Trailhead?

When you first log in it's hard to know where the dashboard is located so that you can see what classes you signed up for or check out your order or c

Trailhead Reviews (16)

Reviews

Trailhead Reviews (16)

4.8
16 reviews
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G2 reviews are authentic and verified.
Evita G.
EG
Founder of Curlyvita Blog
Small-Business (50 or fewer emp.)
"Get Virtual Training for Salesforce"
What do you like best about Trailhead?

I enjoy exploring Trailhead Academy! Currently, I'm taking classes to learn about Salesforce's Agentforce and AI models. It's easy to sign up with Trailhead Academy. All that you need is a working email or a Google account to sign up if you want to connect the two.

So far, I've been using Trailhead for the past 2 weeks and it's been easy to look up classes and certifications that would improve my career as a Salesforce Admin.

Another thing that I like best about Trailhead is the community of users and admins who share best practices and answer questions like in a real community group.

If you have a hard time getting in touch with customer support, I think the community is a great way to ask questions and receive answers.

Trailhead is easy to implement as you do not need to download any specific on your computer.

You can use Trailhead on your mobile phone too while you are on the go.

Just go to your app store in Google or the Apple Store, type in the name and install.

Currently I am using Trailhead every week to learn and sharpen my skills with the Salesforce CRM. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

When you first log in it's hard to know where the dashboard is located so that you can see what classes you signed up for or check out your order or class history. I get a little confused when I login because there are two menus at the top. One for products, support, salesforce+, etc then a second one that clearly is more personable such as classes, certifications, events and dashboards.

Secondly, I find it a bit confusing on where to find the Agentblazer champion quizzes and learning videos/text. You have to find Trails and then it will take you to other learning materials and topics. It's not easy to find at all. Review collected by and hosted on G2.com.

Milin K.
MK
Associate Salesforce consultant
Mid-Market (51-1000 emp.)
"Fun way to learn and implement Salesforce platform features"
What do you like best about Trailhead?

Trailhead is the best way to learn and implement features of salesforce and prepare for the salesforce certifications, also it has different ranks for the different skill levels so you get motivated for achieving next rank! It is also easy to use. and it is easy to connect multiple salesforce orgs. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

Trailhead has only light mode in it, it doesn't have dark mode. As it is mostly reading platform sometimes it is difficult to stare at the screen for such a long time. Review collected by and hosted on G2.com.

Mohammad D.
MD
Developer
Small-Business (50 or fewer emp.)
"Great platform to up-skill !!"
What do you like best about Trailhead?

It is free and easy to use, easy to set up, lot of community members are available to help. Easy to reach customer support. There's a lot more to it, it gamifies the learning to keep motivated and share your success and creates your portfolio along the way. It can be easily integrated with platforms like LinkedIn. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

Since everything is going on a single platform, learning, networking, sharing etc it sometimes becomes overwhelming to consume everything. There's no feature for 'reminder' to reminding you for learning everyday like we have for Udemy. Review collected by and hosted on G2.com.

Lucas L.
LL
Salesforce developer
Enterprise (> 1000 emp.)
"Trailhead review"
What do you like best about Trailhead?

Easy fast and powerful, bilingual and essential Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

Not enough positive feedback to keep going and messy trailmix searchs Review collected by and hosted on G2.com.

Junaid S.
JS
Salesforce Developer
Enterprise (> 1000 emp.)
"Trailhub, A exclusive learning platform of salesforce"
What do you like best about Trailhead?

It is a community driven as well as official salesforce learning community that helps learners and experience developers to learn and be up to date with the salesforce products. The community is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

Sometimes it is hard to follow the trails. Less video for a products. The real life exercises should also have been added. Review collected by and hosted on G2.com.

Cristian M.
CM
Junior Consultant
Mid-Market (51-1000 emp.)
"Review on Learning with Trailhead"
What do you like best about Trailhead?

It's the perfect platform for learning Salesforce. It provided videos and modules with challenges, projects, and superbadges that learners can use in having a career in Salesforce. The ranks help the learners to have a sense of accomplishment, and the community feature allows trailblazers to collaborate by posting their inquiries and questions quickly and receiving responses through replies. Whatever career path you use, Trailhead provides the best learning experience. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

Although it allows users to compile their achievements in Trailhead and their certifications from Salesforce, it seems like it is still an unpopular platform for employers to view the profile of their applicants. Also, the countries included in the trailhead quests are limited, and my country has only been included this year. Review collected by and hosted on G2.com.

SS
Small-Business (50 or fewer emp.)
"Great Platform for Learnin New Skills"
What do you like best about Trailhead?

I love the variety of courses you can take and the resources to connect with other trailhead users. The trailhead point system is a fun way to motivate people to keep going and reach for the top. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

I had a hard time finding the courses I wanted to learn as a salesforce admin. There were a lot of courses and even though I found beginners courses, it was confusing to me to navigate which ones I should learn first. Review collected by and hosted on G2.com.

Shilith S.
SS
Assistant Manager
Enterprise (> 1000 emp.)
"Solo trip to excel Salesforce"
What do you like best about Trailhead?

1. Trailhead helps in learning salesforce without any mentor.

2. Videos about the modules are explained in detail.

3. Assessment module helps us to understand where we stand regarding specific topics.

4. Badges and points provided help us in resume building. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

1. Integration-related topics should be explained in detail with examples.

2. Flow-related topics with simulation will help to understand the topic easily.

3. Deployment-related topics with vast learning material will be of additional value. Review collected by and hosted on G2.com.

AP
Marketing
Small-Business (50 or fewer emp.)
"Great for learning and referencing"
What do you like best about Trailhead?

After i complete a lesson, i can always go back to reference later on. Also you earn badges on new skills and can link to your Linkedin Profile. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

I don't think the search is key term related. Sometimes when looking for assistance on how to perform things i've learned, i will type a simple search term and it renders unrelated results Review collected by and hosted on G2.com.

Deeksha S.
DS
Salesforce Developer
Enterprise (> 1000 emp.)
"Trailhead"
What do you like best about Trailhead?

The best option to learn the technical things. I just love it. Review collected by and hosted on G2.com.

What do you dislike about Trailhead?

Nothing. Everything they are doing is superup. Review collected by and hosted on G2.com.