Tracker Reviews (138)

View 3 Video Reviews
Reviews

Tracker Reviews (138)

View 3 Video Reviews
4.6
138 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its exceptional customer support and ease of use, highlighting how responsive and helpful the support team is in resolving issues. Many appreciate the platform's customizability, which allows it to adapt to various workflows, making it a valuable tool for recruitment processes. However, some users note that the reporting features can be complex and may require additional training.

Pros & Cons

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Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"A great user-friendly product with amazing onboarding and support"
5/5
What do you like best about Tracker?

The product is so intuitive and user-friendly, with a great interface and seamless integrations and implementation. The onboarding and customer support are best in class - they are responsive, friendly, consultative and they personalize everything to your needs. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Minor functionality adjustments could make Tracker even better - like 1 click company imports from LinkedIn as an example. Review collected by and hosted on G2.com.

Larry J.
LJ
Larry J.
Senior Relationship Manager
Small-Business (50 or fewer emp.)
"Surprisingly effective, easy to use and solid back end"
3.5/5
What do you like best about Tracker?

Trackers ease of use make it very friendly to smaller companies that have limited resrouces for training. If you understand the job or recruiting, onboarding, selling in the recruiting industry, the tool is quite easy.

Job postings are also quick and easy.

This system is not bogged down with unnecessary workflows on the front end.

Customer Support is solid and responsive. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Terminology when assigning a contractor/temp is a bit cluncky. Review collected by and hosted on G2.com.

HK
Hayden K.
Small-Business (50 or fewer emp.)
"Excellent service with dedicated support!"
5/5
What do you like best about Tracker?

This service is incredibly helpful at actively managing your database of candidates for recruitment services with a robust system that beats out competitors. They are almost always ahead of the digital curve which gives us a major advantage in the recruitment industry. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

While they have a lot of promise there can be strange inconsistency in some other there services. Such as having radius searching available for all records except jobs. Or being unable to utilize external reminders to candidates based on an interview date when they have similar functions elsewhere in their system. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Great support!"
5/5
What do you like best about Tracker?

Our team loves Tracker. It provides one location to house all of your clients and candidates and manage all aspects of the recruitment processes. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I just need to dedicate more time to use all of Tracker's capabilities. They provide excellent training tools but must devote the time to use. Review collected by and hosted on G2.com.

Response from Mackenzie Baron of Tracker

Thank you so much for the positive feedback! We're thrilled to hear that your team loves using Tracker to manage your clients and candidates in one place.

We understand that getting the most out of all our features can take time, and we're here to support you every step of the way. If you ever need any additional training or resources, please don't hesitate to reach out. We appreciate your feedback and are committed to helping you make the most of Tracker!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Tracker is ok, good to keep track of candidates"
4/5
What do you like best about Tracker?

I get to see all my candidates, send emails, make submissions etc Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I think I need to add skillset in manually because tracker cannot pick all of them up from a resume Review collected by and hosted on G2.com.

ZS
Zach S.
Small-Business (50 or fewer emp.)
"A product that delivers with a fantastic support team"
4.5/5
What do you like best about Tracker?

What's most helpful about Tracker is the people themselves. Anytime that we have a concern or potential situation that needs to be worked through, it is so easy to access support and get the guidance we need to be able to complete our projects. The Tracker Chat is such a phenomenal resource for the day-to-day, and our weekly support sessions to remain aligned on outstanding tickets and upcoming phases is something we look forward to each week. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Some of the integrations feel like they still have a lot of kinks to work out. There's been consistent issues searching within the ATS on external job boards but even with that, the team has always remained supportive and communicated with us throughout the challenges. Review collected by and hosted on G2.com.

KI
Kimberly I.
Small-Business (50 or fewer emp.)
"Kristen Lane is wonderful, so is Noah Heck"
5/5
What do you like best about Tracker?

how customaizable the application system is

Myself and my team always hope that when we utilize the chat support option that we receive Kristen Lane as the support rep -she is very knowledgable and has always answered/resolved our questions or issues. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

there is nothing I dislike so far about Tracker. Review collected by and hosted on G2.com.

Dan C.
DC
Dan C.
Small-Business (50 or fewer emp.)
"Powerful and User Friendly"
5/5
What do you like best about Tracker?

I like all of the capabilities within the tool and how every feature is user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

There are a lot of features and it can be challenging to navigate through all of the tools correctly at times. I also may just need more training but 1:1 live trainings would be helpful. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Super helpful in clarifying my questions"
3.5/5
What do you like best about Tracker?

The chatbot staff are VERY responsive. It is also a pretty comprehensive platform in terms of the amount of work you can document and then your ability to run reports. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

VERY clunky platform. It is not user-friendly and hard to navigate. Once an individual user does a lot of their own homework and experiments with the platform, it eventually becomes self-explanatory, but it takes a LONG time and a lot of unnecessary labor to get there Review collected by and hosted on G2.com.

DW
Dereck W.
Small-Business (50 or fewer emp.)
"Best ATS/CRM on the market!"
5/5
What do you like best about Tracker?

Tracker thought about alot when building the platform. There are many features that helps recruiters get back to recruiting. The email sequences are true lifesavers for recruiters. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I can't think of anything that i dislike about Tracker Review collected by and hosted on G2.com.

Response from Ashley Bowlin of Tracker

Thank you so much for the review, Dereck! We love working with you and the TruVirtue team! Cheers!