The quick replies once a ticket has been issued. Review collected by and hosted on G2.com.

I wish the training was more in-depth, I find I have to use the ticket support help to get the things I need created, reports, placement emails etc. Review collected by and hosted on G2.com.

Tracker Customer Service is great!! They have a chat option and its a real person! NOT A BOT. Also they actually help! Especially great for newer recruiters to be able to trouble shoot technical issues directly with admins. Review collected by and hosted on G2.com.

There is no option for Arizona timezone so we have to change the timezones even though in AZ we dont change timezones to maintain the correct time. Not a huge deal, just something that probably needs to be updated. Review collected by and hosted on G2.com.

We upgraded our system to Tracker a little over a year ago. We have been very pleased with the change because of two key reasons: 1) The system is extremely customizable. This is critical for us because we are a very non-traditional recruiting firm. 2) The support has been exceptional. Our relationship began with Noah who is hands down the best integration partner I've ever worked with and the support we get in the online chat from Eric and Kristin has always been timely, professional, and personal. I've always felt like everyone I've worked with at Tracker cares about our business and making Tracker the best it can be for us. Review collected by and hosted on G2.com.

There are occaisionally functions we would like that the system cannot accomodate because of our unique needs. However, to date, support has always helped us find a way to accomplish what we're trying to do in an acceptable way. Review collected by and hosted on G2.com.

Britanny provided us with a great onboarding experience and customer service. She was responsive, provided thoughtful advice to our questions, and was always proactive to our needs. The platform is simple to use and user-friendly. The implementation process has been easy. Review collected by and hosted on G2.com.

I would like more flexibility around customizing some of the standard fields and cards. Review collected by and hosted on G2.com.

Tracker has a clear and simple layout which makes it easy to use. I also like that there is an app available. Review collected by and hosted on G2.com.

My only issue is that there could be less fields to put information. It seems like there are often 3 or 4 areas to put notes in when it could just be in one location. Review collected by and hosted on G2.com.

I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded immediately with clear and easy-to-follow instructions. She was incredibly helpful and made the process so much easier. Review collected by and hosted on G2.com.

Nothing yet. Although I haven't fully explored all its features yet, from what I've experienced so far, it's an excellent system Review collected by and hosted on G2.com.

It's very visually appealing and user friendly. TrackerRMS is a great CRM and ATS and can be fully customizable dependingon what you need. The implementation was very easy to accomplish. There was a lot of manual work to be done on our end (to build the data from the get-go) so as to ensure that the tool can satisfy our business needs. Integration took a few weeks but once the structure was in place, we started using it with ease. We use this every day - I actually never log out of it unless I get kicked out! The service has also been very good. I can always rely on someone getting back to me at a reasonable timeframe. Review collected by and hosted on G2.com.

I guess it being fully customizable also. A person's view will never be the same as another user's view. This also goes with reports. There should really be a standard set of reports (placements, projects, assignments, history, etc.) already available to the users. This can be helpful if and when you're only looking for general reports that's easily available. Review collected by and hosted on G2.com.

The support team is easily accessible and very friendly. Kristen has saved the day over and over again! The system is highly customizable with custom fields, making it easier for us to track the data we need. Review collected by and hosted on G2.com.

Some of the pre-existing fields did not track data the way we wanted it tracked. Also, the visibility of candidate data/notes requires clicking into more tabs, and records than in our previous system. Review collected by and hosted on G2.com.

TrackerRMS is totally customizable to each recuiter and/or account executives liking. TrackerRMS works with the latest automation technologies. (such as - having your data encryted, text messaging, document signing, integarating with all the job boards and much more. TrackerRMS has never had an outage and/or downtime. TrackerRMS has a personalized dashboard. Each employee comes in every morning and ready to start my day. Many calendar alerts and plug-ins are available. The search functions are incredible and the ATS works very well with searching candidates and job posting with other job boards sites. TrackerRMS is a one stop shop. It is easy to navigate and search through with the other portals. We have been very productive in our office and making more placements. TrackerRMS has helped bring our entire staff to a common platform with a common process. We are reaching more candidates and getting more client leads. The support team is available all the time, we can even do a quick online chat when you are experiencing an issue. TrackerRMS has weekly training and several webinars to watch. Review collected by and hosted on G2.com.

I haven't been able to really use their back office module as of yet. (Timesheets and Invoicing) but it is more error to me that I am not using it. Review collected by and hosted on G2.com.

Tracker has the capacity to handle so many different workflows and can evolve as your business evolves. We are currently in start-up phase with goals for significant growth over the next year and we feel confident knowing Tracker can handle our business' needs! The customer support is also phenominal, very quick to respond and always very helpful. Review collected by and hosted on G2.com.

The pearl is also a pitfall, very robust with numerous features so the learning curve is definitely there on ways to best utilize it for our business. Review collected by and hosted on G2.com.