--- title: TouchBistro Restaurant POS Reviews meta_title: 'TouchBistro Restaurant POS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how TouchBistro Restaurant POS works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 109 scale: '5' date_modified: '2026-09-30' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant ---

TouchBistro Restaurant POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find TouchBistro Restaurant POS to be user-friendly, facilitating a smooth and efficient operational experience. (1 mentions)
Users appreciate the reliability of TouchBistro Restaurant POS, noting it works well and is user-friendly. (1 mentions)
Users often face connectivity issues with TouchBistro, leading to lost orders and frustrating menu changes. (1 mentions)
Users find the TouchBistro Restaurant POS to be overpriced, causing frustration with constant crashes and poor customer service. (1 mentions)
Users report issues with inventory management, highlighting problems like order losses and incorrect menu categorizations. (1 mentions)
Users are frustrated with the lack of tracking, leading to lost orders and incorrect menu categorizations. (1 mentions)
Users report menu categorization issues that can lead to confusion and mismanagement of orders in TouchBistro. (1 mentions)

Top Pros or Advantages of TouchBistro Restaurant POS

1. Ease of Use
Users find TouchBistro Restaurant POS to be user-friendly, facilitating a smooth and efficient operational experience.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"STAY AWAY from TouchBistro if you can!"

What do you like about TouchBistro Restaurant POS?

Software was somewhat user friendly and worked relatively well for us.

2. Reliability
Users appreciate the reliability of TouchBistro Restaurant POS, noting it works well and is user-friendly.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"STAY AWAY from TouchBistro if you can!"

What do you like about TouchBistro Restaurant POS?

Software was somewhat user friendly and worked relatively well for us.

Top Cons or Disadvantages of TouchBistro Restaurant POS

1. Connectivity Issues
Users often face connectivity issues with TouchBistro, leading to lost orders and frustrating menu changes.
See 1 mentions

See Related User Reviews

BS

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

2. Expensive
Users find the TouchBistro Restaurant POS to be overpriced, causing frustration with constant crashes and poor customer service.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"TouchBistro is a shoddy product from a trash company."

What do you dislike about TouchBistro Restaurant POS?

Everything. Crashes constantly, horrible customer service, overpriced bloatware.

3. Inventory Management
Users report issues with inventory management, highlighting problems like order losses and incorrect menu categorizations.
See 1 mentions

See Related User Reviews

BS

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

4. Lack of Tracking
Users are frustrated with the lack of tracking, leading to lost orders and incorrect menu categorizations.
See 1 mentions

See Related User Reviews

BS

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

5. Menu Management
Users report menu categorization issues that can lead to confusion and mismanagement of orders in TouchBistro.
See 1 mentions

See Related User Reviews

BS

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

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EL
Erin L.
Small-Business (50 or fewer emp.)
"Easy to navigate. Provides very detailed reports."
5/5
What do you like best about TouchBistro Restaurant POS?

All of the reports are very detailed and easy to read. It is easy to total reconcile the end of day cash with the end of day reports. Easy to input customer orders as well. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Cashing out orders was sometimes complicated. There were issues that employees had when trying to delete an item just as they were cashing out. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Great software easy to use and understand "
5/5
What do you like best about TouchBistro Restaurant POS?

Speed of ordering and processing simple to track sales Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

The install was a challenge good thing my son know IT otherwise we would have been in trouble Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Great customer service , reliable pos , works efficiently and i can mange the backstage .!"
5/5
What do you like best about TouchBistro Restaurant POS?

Compact size of my IPad , my desktop icons and apps are allways close to reach. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

I can't print in Red. For modified menu items to be sent to kitchen?! Review collected by and hosted on G2.com.

Response from Mellanie Nimchand of TouchBistro
Edit edit

Hi there,

Thanks for taking the time out to share your thoughts on TouchBistro!

Agree, using an iPad is so much more efficient than a huge terminal!

As for printing in red... give our CS a team a shout, they're available 24/7 to answer questions like printing in red.

Thanks again!

Mell

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"TouchBistro for a quick service restaurant"
1.5/5
What do you like best about TouchBistro Restaurant POS?

I have been using Touch Bistro for one month now. They do have some nice features but if your a quick service restaurant DO NOT USE THEM. They are totally focused on full service restaurants and do not seem to want to change that. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

We are a small coffee shop and my top two complaints(I seem to find more thing that work against us the more we go forward) are listed below. Every credit card slip prints out twice so that the customer can sign and that does not include the itemized one. We go thru rolls each day since we have small transactions.You actually can not access payroll from the cloud in a user friendly way. If you would like to get out a calculator and add each employee up shift by shift then your in luck. VERY FRUSTRATED! Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"It works fine"
4.5/5
What do you like best about TouchBistro Restaurant POS?

I like the payroll and end of day procedures and the flexibility of the system Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Sometimes credit card processing runs a little slow Review collected by and hosted on G2.com.

Response from Mellanie Nimchand of TouchBistro
Edit edit

Hi there,

Thanks for taking the time out to leave a review.

The system does make End of Day procedures a lot easier with the reporting features!

In regards to slow credit card payment processing, I would suggest checking with your actual payment processor (example: Vantiv, Cayan, etc.) or giving our CS team a call to troubleshoot.

Thanks again for your time!

Mell

WR
Wheath R.
Assistant Manager
Hospitality
Small-Business (50 or fewer emp.)
"Adaptive POS"
4/5
What do you like best about TouchBistro Restaurant POS?

TouchBistro is an adaptive POS. It's not thanks for the money, here's the system now your stuck with it. If there's something that you don't like you can make requests or suggestions and every update something new is integrated.

The system is easy to use and easy to train new employees on

The support is fast! I usually email support as I hate waiting on the phone and they usually reply with an answer with in the hour. They are patient with me no matter how basic my question is and they actually listen to my suggestions or ideas. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

We get slowed down at the tables as there is no background printing for the kitchen Chits and receipts but I am sure this is something they are working on. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Easy to use, reasonably priced!"
4.5/5
What do you like best about TouchBistro Restaurant POS?

Great support, easy program to set up and use. Very reasonable cost. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Could be better on accounting and inventory. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Owner / Chef"
5/5
What do you like best about TouchBistro Restaurant POS?

Everything I need in one platform, its a no brainer Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Cannot change menu remotely, ............ Review collected by and hosted on G2.com.

Verified User in Wine and Spirits
AW
Verified User in Wine and Spirits
Small-Business (50 or fewer emp.)
"Great Touch Bistro"
5/5
What do you like best about TouchBistro Restaurant POS?

It's not over kill for a small business. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Nothing so far. It has been great experience . Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"fast and easy setup with little to no training"
5/5
What do you like best about TouchBistro Restaurant POS?

it was so easy to get started. a one hour session to setup over the phone and i can call in with any questions for a quick fix Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

it sometimes takes long to get a hold of technicians Review collected by and hosted on G2.com.
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