Overall, the product is so far very stable and easy to set up. It always takes time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Review collected by and hosted on G2.com.
One big issue is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items, or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Other major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. Many times a day, we start tabs for guests that end up wanting to split item/bill after the fact. We end up having to delete items and re-ringing them on a new tab. We often hold a card for a table, but if you actually swipe the card/preauthorize, it turns it into a tab, where I can't add seats! 'One of these things is not good, the fact that I can do neither is a real pain. Review collected by and hosted on G2.com.
