TouchBistro Restaurant POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find TouchBistro Restaurant POS to be user-friendly, facilitating a smooth and efficient operational experience. (1 mentions)

Users appreciate the reliability of TouchBistro Restaurant POS, noting it works well and is user-friendly. (1 mentions)

Users often face connectivity issues with TouchBistro, leading to lost orders and frustrating menu changes. (1 mentions)

Users find the TouchBistro Restaurant POS to be overpriced, causing frustration with constant crashes and poor customer service. (1 mentions)

Users report issues with inventory management, highlighting problems like order losses and incorrect menu categorizations. (1 mentions)

Users are frustrated with the lack of tracking, leading to lost orders and incorrect menu categorizations. (1 mentions)

Users report menu categorization issues that can lead to confusion and mismanagement of orders in TouchBistro. (1 mentions)

Top Pros or Advantages of TouchBistro Restaurant POS

1. Ease of Use

Users find TouchBistro Restaurant POS to be user-friendly, facilitating a smooth and efficient operational experience.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"STAY AWAY from TouchBistro if you can!"

What do you like about TouchBistro Restaurant POS?

Software was somewhat user friendly and worked relatively well for us.

2. Reliability

Users appreciate the reliability of TouchBistro Restaurant POS, noting it works well and is user-friendly.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"STAY AWAY from TouchBistro if you can!"

What do you like about TouchBistro Restaurant POS?

Software was somewhat user friendly and worked relatively well for us.

Top Cons or Disadvantages of TouchBistro Restaurant POS

1. Connectivity Issues

Users often face connectivity issues with TouchBistro, leading to lost orders and frustrating menu changes.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

2. Expensive

Users find the TouchBistro Restaurant POS to be overpriced, causing frustration with constant crashes and poor customer service.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"TouchBistro is a shoddy product from a trash company."

What do you dislike about TouchBistro Restaurant POS?

Everything. Crashes constantly, horrible customer service, overpriced bloatware.

3. Inventory Management

Users report issues with inventory management, highlighting problems like order losses and incorrect menu categorizations.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

4. Lack of Tracking

Users are frustrated with the lack of tracking, leading to lost orders and incorrect menu categorizations.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

5. Menu Management

Users report menu categorization issues that can lead to confusion and mismanagement of orders in TouchBistro.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

Top-Rated Alternatives

View All Alternatives

Verified User in Food Production

Mid-Market (51-1000 emp.)

7/4/2018

"Easy to use"

5/5

What do you like best about TouchBistro Restaurant POS?

Easy to read and can get to next screen with no problem. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Sometimes it gets confused and will just sit there and you have to close out sale and start over. Review collected by and hosted on G2.com.

Emily L.

Customer Service Staff

Retail

Small-Business (50 or fewer emp.)

10/24/2017

"Customer Satisfaction in the Palm of Your Hand"

4.5/5

What do you like best about TouchBistro Restaurant POS?

The best part is the mobility that TouchBistro offers with an easy to use and hold iPad. Many products say that they are user friendly, but this product actually is. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

I did not like that I had to upload the entire menu by hand instead of being able to easily import it. Review collected by and hosted on G2.com.

Recommendations to others considering TouchBistro Restaurant POS:

Make sure to go through the tutorial on using TouchBistro in order to optimize your use of all the functions it offers. Review collected by and hosted on G2.com.

What problems is TouchBistro Restaurant POS solving and how is that benefiting you?

We are solving the problem of efficiency, productivity, and accuracy. Wait staff can take orders directly in the system and customers can pay from the iPad. Customers cards never have to leave their sight, kitchen staff does not have to try to interpret messy handwriting, and orders are put in right away. Review collected by and hosted on G2.com.

Response from Mellanie Nimchand of TouchBistro

edit

Hi Emily,

Thanks for taking the time out to leave a review!

Ease of use is important to our team, so I'm happy to hear that you have found it super user-friendly.

In regards to inputting the menu manually, we now offer an alternative that is super convenient and allows you to receive your hardware with your menu pre-populated.

Definitely, something new clients should inquire about!

Thanks again for the feedback!

Mell

Ashley K.

Freelance Writer & Social Media Manager/Influencer

Small-Business (50 or fewer emp.)

11/13/2017

"IPad POS System Saves Us the Trouble!!"

5/5

What do you like best about TouchBistro Restaurant POS?

I have been on both ends of this service and I would have to say my utmost absolute favorite part of this POS system is truly that once you get up to the cashier, your food or coffee is already waiting for you since whilst standing in line, the wait staff can take your order right then and there! It's so incredibly easy to use, and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

It is kind of pricey but is SO worth it to improve your service! Review collected by and hosted on G2.com.

Dana N.

Policy Benefit Manager

Insurance

Small-Business (50 or fewer emp.)

8/10/2017

"Great POS Option"

4.5/5

What do you like best about TouchBistro Restaurant POS?

+I think one of the best features is ease of adding new menu items to the system. It takes a total of about 20 seconds to get item in , price and assign printers. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

-Sometimes getting with Tech support can take some time but other than that it is a minor problem to all of the benefits that you get by using TouchBistro Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

6/26/2018

"HTB"

4.5/5

What do you like best about TouchBistro Restaurant POS?

price, ease of use, admin functions are straightforward Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

updates, promises, promises, promises, credit cards not integrated, scheduling app not fully integrated Review collected by and hosted on G2.com.

David A.

Founder/Brewery Manager/Head Brewer

Food & Beverages

Small-Business (50 or fewer emp.)

5/19/2016

"TouchBistro in the Tasting Room"

4.5/5

What do you like best about TouchBistro Restaurant POS?

Intuitive/ease of use, very customizable menus and reports. We have been able to fully realize when our busiest times truly are and, more importantly, what products are sold during those times. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

The Beta state of the TouchBistro cloud sometimes causes bookkeeper confusion. TouchBistro support is always there to assist us though. Review collected by and hosted on G2.com.

Recommendations to others considering TouchBistro Restaurant POS:

This POS system is intuitive to not only use daily but to set up and modify as your business needs evolve. What was once a laborious end-of-day procedure has now been shaved down to mere minutes. Review collected by and hosted on G2.com.

What problems is TouchBistro Restaurant POS solving and how is that benefiting you?

Happier employees, quicker transactions, more professional appearance. Tighter control of and a better understanding of transactions and staffing. Review collected by and hosted on G2.com.

Response from Mellanie Nimchand of TouchBistro

edit

Hi, David!

So happy to hear that TouchBistro has been able to allow you to make better business decisions based on actual data!

Thanks for taking the time out to share!

Mell

Gina K.

Regional Director

Retail

Mid-Market (51-1000 emp.)

8/12/2017

"The Complete Package!"

5/5

What do you like best about TouchBistro Restaurant POS?

Touch Bistro has been an incredible ROI for our company enabling servers to send more 1:1 time with guests increasing satisfaction as well as a breeze on the back end. Set up was super easy and training took less than 1 hr to get everyone going.

I am so glad we decided to go with a hand held option and partnered with Touch Bistro. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

I haven't found anything I dislike. We have been beta testing most of the new integrations and TB takes our feedback seriously. Review collected by and hosted on G2.com.

Response from Mellanie Nimchand of TouchBistro

edit

Hi Gina,

Thanks for leaving the awesome review!

We breathe Restaurant Succes and our platform is meant to do exactly what it's been doing for you.

Increasing ROI, Improving Guest Experience & Enabling Better Business Decisions.

Thanks again!

Mell

Verified User in Restaurants

Enterprise (> 1000 emp.)

4/28/2018

"No prob!"

3.5/5

What do you like best about TouchBistro Restaurant POS?

It was a very user friendly program. Easy to use & never crashed! Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Not much to dislike did exactly what it was supposed to Review collected by and hosted on G2.com.

Ian Y.

Owner

Food & Beverages

Small-Business (50 or fewer emp.)

8/15/2017

"Great Service"

5/5

What do you like best about TouchBistro Restaurant POS?

The best feature of TouchBistro is there hands on service and great customer service skills/ Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

I dislike the fact that you are not allowed to use a preferred customer discount code after signing up. Review collected by and hosted on G2.com.

Recommendations to others considering TouchBistro Restaurant POS:

Utilize all the free help that Touchbistro has to offer. The customer service is excellent! Review collected by and hosted on G2.com.

What problems is TouchBistro Restaurant POS solving and how is that benefiting you?

I use TouchBistro to keep track of our inventory and also to keep track of all our employees hours. I have noticed an increase in productivity due to the fact that we are not wasting any time on unnecessary tasks. Review collected by and hosted on G2.com.

Debbie T.

Restauranteur

Food & Beverages

Small-Business (50 or fewer emp.)

10/26/2017

"Best Restaurant System"

5/5

What do you like best about TouchBistro Restaurant POS?

We love the ease of using this system. Everything is very instinctive which is great for my staff. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Gift cards were an issue but we solved it by switching credit card processors. Review collected by and hosted on G2.com.

Response from Mellanie Nimchand of TouchBistro

edit

Hi Debbie,

Thanks for taking the time out to leave a review!

Happy to hear that your staff love using it!

Thanks again!

Mell

Categories on G2

Restaurant Management Restaurant POS

Explore More

Is a dedicated capital project management platform worth it for a utilities company?What are the highest rated public records management platforms for agencies processing over 1,000 FOIA requests monthly?How does Trintech work with ERP software?

Is Apollo ILS worth it for mid-size public or academic institutions that need fast deployment and minimal training overhead, or does Koha deliver the same value as an open-source alternative?Which co-browsing platforms maintain the most stable performance on slow internet connections, for small support teams without reliable bandwidth?Pros and Cons Details

Show MoreShow Less