TotalView Reviews & Product Details

I love the way it works with SAP. It really allows for us to manage our workforce and have them able to view their time and schedule and eliminates a lot of tracking and manual work. Review collected by and hosted on G2.com.

What is least helpful with regards to TotalView is the limits that my current instance has regarding categories. I am aware that this is probably something that could be fixed by my workview Review collected by and hosted on G2.com.

I love that Totalview provide the capabilities that are so helpful in my role in Workforce Management- the best among all its beauty is the ease of use! Review collected by and hosted on G2.com.

I do not have anything in particular that I dislike. Review collected by and hosted on G2.com.

Client attributes are tabbed and easy to navigate Review collected by and hosted on G2.com.

Unsure if this is primarily dependent on the backend coding or my employer's database server but loading between the tabs can occasionally feel sluggish. Review collected by and hosted on G2.com.

The ability to view & compare team availability and time off Review collected by and hosted on G2.com.

I love everything about it. Especially the functionalities. Review collected by and hosted on G2.com.

I like that this is a quick and easy way to manage our customer service department to ensure we have enough people staffed to handle incoming calls. Review collected by and hosted on G2.com.

At times it can be a bit tedious to add/adjust agent's schedules. The icons are very small. There are also days where the predictions for call volume are extremely skewed. Review collected by and hosted on G2.com.