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Ticketmaster Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of finding and purchasing tickets for events through Ticketmaster, enhancing their experience. (2 mentions)
Users appreciate the easy access to event information and ticket transactions, enhancing their experience with Ticketmaster. (1 mentions)
Users find Ticketmaster very easy to use for discovering and managing tickets for various events successfully. (1 mentions)
Users appreciate the ease of event management with Ticketmaster, enhancing ticket transactions and customer relationships effectively. (1 mentions)
Users love the wide variety of options Ticketmaster offers for purchasing tickets, enhancing their overall experience. (1 mentions)
Users often face connectivity issues with Ticketmaster, complicating the transfer process and requiring frequent restarts. (1 mentions)
Users often dislike the high fees associated with Ticketmaster, feeling they are excessive even for digital tickets. (1 mentions)
Users often face ticketing issues, finding the process clunky and experiencing frustrating timeouts during transfers. (1 mentions)

Top Pros or Advantages of Ticketmaster

Top Cons or Disadvantages of Ticketmaster

Ticketmaster Reviews (16)

Reviews

Ticketmaster Reviews (16)

4.1
16 reviews
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Anthony R.
AR
Anthony R.
Courier
Small-Business (50 or fewer emp.)
"Easy to Use With Great Event Selection, but Fees Can Add Up"
3/5
What do you like best about Ticketmaster?

It’s pretty easy to use, and they have almost every major event available. Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

The fees can get a bit out of control, and for popular events the prices can end up extremely high. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Effortless Event Discovery and Ticket Management"
4/5
What do you like best about Ticketmaster?

Ticketmaster makes it easy to find out about events happening in your area. They also make it easy to buy, sell, and access tickets for sporting events, concerts, etc. We use them to transfer tickets to our clients to help maintain great relationships. Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

The ONLY thing I dislike about Ticketmaster are their fees. There seems to be a fee for a lot of things, even when buying digital tickets. Their platform makes up for it. Review collected by and hosted on G2.com.

AD
Aiesha D.
Owner
Small-Business (50 or fewer emp.)
"VIP seats not always apparent despite VIP pricing"
3.5/5
What do you like best about Ticketmaster?

I like that Ticketmaster alerts me to artists I like to follow and that they keep me updated on the latest events near me. I sometimes like the early access options. Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

In at least one case, I purchased expensive VIP tickets through Ticketmaster about 8 months in advance, but I was not allowed to know exactly where our seats were until a very short period before the concert. Because of that uncertainty affecting my guest, I fought for a refund, which I could only acquire after jumping many hoops and gaining the aid of my bank. So I don't like that they're not always the most transparent in their seating or even their pricing (very high fees that time), and it was nearly impossible to get the refund without external help. Review collected by and hosted on G2.com.

Michael C.
MC
Michael C.
CEO
Small-Business (50 or fewer emp.)
"The safest way to buy tickets"
4.5/5
What do you like best about Ticketmaster?

Ticket master makes it easy to find events, buy tickets, and if you have to transfer or sell all in the app Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

There is a lot of people that immediately resell after purchasing which makes it sometimes costly. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Feeling like a ticket master"
5/5
What do you like best about Ticketmaster?

The app is very easy to use and the website is just as easy Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

Perhaps some prices, but that is not ticketmaster's fault. Some events can be quite expensive Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Verified User in Consulting
Enterprise (> 1000 emp.)
"Best user experience of the ticketing apps"
5/5
What do you like best about Ticketmaster?

The user experience is better than all the competition. Being able to flip on the "show price with fees", switch between map and list views, etc just works better and faster than others. Also, transferring tickets back and forth works smoother than others as well. Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

Not much to dislike, but I do wish that the "show prices with fees" could be set to default as on. Also, Ticketmaster is typically not the cheapest... competitors typically have cheaper tickets listed, although their user experience may not be as good. Review collected by and hosted on G2.com.

Lisa N.
LN
Lisa N.
Senior Manager, Talent & Culture
Mid-Market (51-1000 emp.)
"Easy to use"
5/5
What do you like best about Ticketmaster?

I find Ticketmaster is an extremely user friendly product. I love the transfer to apple wallet feature. I use it all the time and never an issue Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

I just don't like the high service fees. Review collected by and hosted on G2.com.

Yawer A.
YA
Yawer A.
Search Engine Optimization Executive
Small-Business (50 or fewer emp.)
"Ticketmaster is a best marketplace on Internet"
5/5
What do you like best about Ticketmaster?

there are many more live events, by which you can easily buy/sell tickets faster then anyone Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

Im not deceted any problem yet, if I will get then I will mention next time Review collected by and hosted on G2.com.

Alison Z.
AZ
Alison Z.
Small-Business (50 or fewer emp.)
"Overpriced ticketing system"
2.5/5
What do you like best about Ticketmaster?

The website is easy to use and locate a variety of performers. Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

It is a hassle to get a refund even if you purchase the ticket protection. Review collected by and hosted on G2.com.

Patrick C.
PC
Patrick C.
Network Engineer
Mid-Market (51-1000 emp.)
"Ticketmaseter: Easy to use, but expensive."
2.5/5
What do you like best about Ticketmaster?

It's a convenient and easy way to make ticket purchases. Review collected by and hosted on G2.com.

What do you dislike about Ticketmaster?

High fees and a dominant market presence feels almost like a monopoly. Review collected by and hosted on G2.com.