--- title: Ticketing As A Service Reviews meta_title: 'Ticketing As A Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Ticketing As A Service works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Ticketing As A Service Reviews **Vendor:** Kitameraki Limited **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About Ticketing As A Service Introducing Ticketing As A Service, a modern Certified Microsoft Teams ticketing system. Our ticketing system seamlessly integrates with Microsoft Teams, providing a simple solution for managing support tickets, service requests, and incidents, all while enhancing your customer support. --- A Microsoft ticketing system is the perfect companion for all departments that offer support to both internal and external clients, including IT incident tool and HR ticketing system. ## Ticketing As A Service Pros & Cons **What users like:** - Users value the **excellent customer support** offered by Ticketing As A Service, enhancing their overall experience. (1 reviews) - Users appreciate the **ease of use** of Ticketing As A Service, making it simple to manage ticketing tasks. (1 reviews) - Users value the **easy integrations** with Teams, enhancing their experience and streamlining workflows effectively. (1 reviews) - Users value the **easy task organization** in Ticketing As A Service, enhancing productivity and coordination within teams. (1 reviews) **What users dislike:** - Users note the **limited integrations** with other platforms like Zapier, despite API availability for customization. (1 reviews) ## Ticketing As A Service Reviews ### 1. Ticketing App for Microsoft Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Ticketing As A Service?** easy to use budget friedly integrated to Teams Good support Chatbot notification **What do you dislike about Ticketing As A Service?** not as many integration to other platforms such as zapier but they provide an API **What problems is Ticketing As A Service solving and how is that benefiting you?** replace our Excel tracker Conviency of being a Teams App - [View Ticketing As A Service pricing details and edition comparison](https://www.g2.com/products/ticketing-as-a-service/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A14%3A29+-0500&secure%5Bsession_id%5D=4fec1d18-bb00-46a9-9500-ffe1527f4cf1&secure%5Btoken%5D=9a196f39a643697b9a35f8ff0bc0a0b85838e07af81e583c32703edf0cf901ac&format=llm_user) ## Ticketing As A Service Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Bug Monitoring** - Analytics - Bug History - Data Retention **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Ticketing As A Service Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,035 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)