--- title: Ticketing As A Service Reviews meta\_title: 'Ticketing As A Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Ticketing As A Service works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 1 scale: '5' date\_modified: '2026-07-17' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Ticketing As A Service Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** offered by Ticketing As A Service, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978401&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Ticketing As A Service, making it simple to manage ticketing tasks. [(1 mentions)](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978405&qs=pros-and-cons#reviews) Users value the **easy integrations** with Teams, enhancing their experience and streamlining workflows effectively. [(1 mentions)](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978407&qs=pros-and-cons#reviews) Users value the **easy task organization** in Ticketing As A Service, enhancing productivity and coordination within teams. [(1 mentions)](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978404&qs=pros-and-cons#reviews) Users note the **limited integrations** with other platforms like Zapier, despite API availability for customization. [(1 mentions)](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978400&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Ticketing As A Service ##### 1. Customer Support Users value the **excellent customer support** offered by Ticketing As A Service, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978401&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Ticketing App for Microsoft Teams" What do you like about Ticketing As A Service? easy to use budget friedly integrated to Teams Good support Chatbot notification ##### 2. Ease of Use Users appreciate the **ease of use** of Ticketing As A Service, making it simple to manage ticketing tasks. [ See 1 mentions ](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978405&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Ticketing App for Microsoft Teams" What do you like about Ticketing As A Service? easy to use budget friedly integrated to Teams Good support Chatbot notification ##### 3. Easy Integrations Users value the **easy integrations** with Teams, enhancing their experience and streamlining workflows effectively. [ See 1 mentions ](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978407&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Ticketing App for Microsoft Teams" What do you like about Ticketing As A Service? easy to use budget friedly integrated to Teams Good support Chatbot notification ##### 4. Task Organization Users value the **easy task organization** in Ticketing As A Service, enhancing productivity and coordination within teams. [ See 1 mentions ](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Ticketing App for Microsoft Teams" What do you like about Ticketing As A Service? easy to use budget friedly integrated to Teams Good support Chatbot notification ### Top Cons or Disadvantages of Ticketing As A Service ##### 1. Integration Issues Users note the **limited integrations** with other platforms like Zapier, despite API availability for customization. [ See 1 mentions ](https://www.g2.com/products/ticketing-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1978400&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Ticketing App for Microsoft Teams" What do you dislike about Ticketing As A Service? not as many integration to other platforms such as zapier but they provide an API ## Top-Rated Alternatives [ ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp") ClickUp 4.6/5(13,674) ](https://www.g2.com/products/clickup/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/ticketing-as-a-service/competitors/alternatives) ## Ticketing As A Service hasn't been reviewed yet Used Ticketing As A Service? 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