---
title: Ticketing As A Service Reviews
meta_title: 'Ticketing As A Service Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Ticketing As A Service works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Ticketing As A Service Reviews
**Vendor:** Kitameraki Limited  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Ticketing As A Service
Introducing Ticketing As A Service, a modern Certified Microsoft Teams ticketing system. Our ticketing system seamlessly integrates with Microsoft Teams, providing a simple solution for managing support tickets, service requests, and incidents, all while enhancing your customer support. --- A Microsoft ticketing system is the perfect companion for all departments that offer support to both internal and external clients, including IT incident tool and HR ticketing system.



## Ticketing As A Service Pros & Cons
**What users like:**

- Users appreciate the **excellent customer support** of Ticketing As A Service, enhancing their overall experience. (1 reviews)
- Users appreciate the **ease of use** of Ticketing As A Service, finding it simple and efficient to navigate. (1 reviews)
- Users value the **easy integrations** with Teams, enhancing overall usability and support in Ticketing As A Service. (1 reviews)
- Users value the **easy task organization** in Ticketing As A Service, which enhances their workflow efficiency. (1 reviews)

**What users dislike:**

- Users find **integration issues** with Ticketing As A Service due to limited connections to platforms like Zapier, despite an API. (1 reviews)

## Ticketing As A Service Reviews
  ### 1. Ticketing App for Microsoft Teams

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2024

**What do you like best about Ticketing As A Service?**

easy to use
budget friedly
integrated to Teams
Good support
Chatbot notification

**What do you dislike about Ticketing As A Service?**

not as many integration to other platforms such as zapier but they provide an API

**What problems is Ticketing As A Service solving and how is that benefiting you?**

replace our Excel tracker
Conviency of being a Teams App



- [View Ticketing As A Service pricing details and edition comparison](https://www.g2.com/products/ticketing-as-a-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+05%3A12%3A09+-0500&secure%5Bsession_id%5D=ee49c464-a1b3-4957-a03b-fa21dbd473e2&secure%5Btoken%5D=467c8c854c1a79daec2340dd988a3758e3cac35f1543b4875e2bc9c533ee23f6&format=llm_user)

## Ticketing As A Service Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Bug Reporting**
- User Reports & Feedback
- Tester Reports & Feedback
- Team Reports & Comments

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Bug Monitoring**
- Analytics
- Bug History
- Data Retention

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Agentic AI - Bug Tracking**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Ticketing As A Service Alternatives
  - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,580 reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,788 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,291 reviews)