--- title: ThirdChannel Reviews meta_title: 'ThirdChannel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how ThirdChannel works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 26 scale: '5' date_modified: '2026-11-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

ThirdChannel Reviews & Product Details

ThirdChannel Reviews (26)

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Reviews

ThirdChannel Reviews (26)

View 1 Video Reviews
4.3
26 reviews

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Verified User in Sporting Goods
US
Verified User in Sporting Goods
Small-Business (50 or fewer emp.)
"Good overall experience"
4/5
What do you like best about ThirdChannel?

Flexibility of schedule and work from home Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Lack of information from product company Review collected by and hosted on G2.com.

Verified User in Photography
CP
Verified User in Photography
Small-Business (50 or fewer emp.)
"Needle Review"
5/5
What do you like best about ThirdChannel?

Live people to help with advice and help Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Nothing that I know of. Everything looks good Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"Needle"
2/5
What do you like best about ThirdChannel?

Needle gives the opportunity for our sales team to chat with potential students. Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

We don't like how it appears on every page and takes a lot of effort to get it removed. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Great up to date marketing tool to drive sales"
3.5/5
What do you like best about ThirdChannel?

The chat function and the ability to drive more traffic and improve the experience for the customer which ultimately will drive sales Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Small and not a lot of people I feel are aware of it Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
EH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Decent platform for live chat."
3/5
What do you like best about ThirdChannel?

I like the ability to have multiple agents, and have the chat appear on the site only when an agent is available. Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Reporting and analytics could be improved. Difficult to get help from Needle support. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Enterprise (> 1000 emp.)
"One of the most underrated products out there"
5/5
What do you like best about ThirdChannel?

Reliability of the company and innovation of the product Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

It's difficult to sell internally, there is not typically an existing solution you can "replace" or compare it to Review collected by and hosted on G2.com.

Pricing

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