ThirdChannel Reviews & Product Details

Flexible schedule options and great pay. I am able to chat about a sport and company I love. Needle is always working hard to listen and accommodate the needs of its Advocates in conjunction with the brand. All the members of the team are educated in our field and a tremendous resource for information and knowledge about products and gear. Review collected by and hosted on G2.com.

Don't always have all the answers to help chat clients out. Often have to defer to the brand's main customer service center and phone number due to lack of ability to help in certain situations. Certainly understand our limited capacity as Advocates but wish we could do it all for the customer. Review collected by and hosted on G2.com.

Most helpful is the team oriented atmosphere. Everyone is willing to help. Allowing us to work during own time and schedule our own time slots. Review collected by and hosted on G2.com.

How information for product is being communicated. Review collected by and hosted on G2.com.

Communication is key to running a successful business. Needle demonstrates strong and accommodating communication and they are incredibly adaptable to the fast moving world of eCommerce. Review collected by and hosted on G2.com.

Not necessarily a dislike, but an option to create a partner to partner chat, outside of the dashboard would be a wonderful option rather than having to communicate through email or meetings alone. Review collected by and hosted on G2.com.

Needle matches brand advocates in the field to be able to answer questions with customers seeking answers. You get passionate product users who get to help those seeking your products. Review collected by and hosted on G2.com.

There isn't anything I dislike about Needle. Review collected by and hosted on G2.com.

It's a very easy-to-use Platform. I can log in to the Platform and be chatting instantly. The schedule is very easy to add or drop hours. The sound option helps me toggle between Chats. I've come to rely heavily on sounds! Points are updated live to my Total. Review collected by and hosted on G2.com.

Transcript History. Sometimes, I would like to filter historical chats for myself. It would be nice to review my chat responses from the past. But, I have to find myself within the pages. There is no export option either. Also sometimes, there are sound issues that requires clearing out cookies and cache. Review collected by and hosted on G2.com.

My experience with Needle comes through the CDW website. Having someone walk through the options available on that website is an excellent service. It isn't easy to wade through all that is available. However, with a Needle representative, it's easier to look at what's available and decide what will meet the need. What's more, sometimes the Needle representative can point out options that would fit the need better I would have located on my own. It's a great customer service experience. Review collected by and hosted on G2.com.

The representatives I've talked to are professional, courteous, and quick to respond. Sometimes getting a chat box takes a while initially, but once the chat begins, each session has been helpful. Review collected by and hosted on G2.com.

First, I love that Needle hires qualified, experienced representatives for chat consultation. Everyone I have spoken or worked with has been professional, skilled, highly educated, and dedicated. Their expertise is appreciated, particularly when trying to find a hard to locate product or an alternative to products that are out of stock. Needle representatives are responsive, and work quickly to answer questions without a long wait time. There's nothing I hate more than visiting a site with chat-based support, only to have the conversations feel like they are pulling teeth. I've never had this experience with any Needle consultant.

I also like the authenticity of their representatives. At no time do I feel like I am receiving canned, macro-driven responses. It feels like I am having an actual conversation with someone who honestly cares. Review collected by and hosted on G2.com.

Needle representatives sometimes do not have all of the resources necessary to answer questions. Questions about inventory, quotes, or purchasing often have to be escalated. Review collected by and hosted on G2.com.

Flexible work hours and no pressure to take days off. Challenging but always fun, have met some great people and made some friends along the way Review collected by and hosted on G2.com.

the console needs a little updating so it is more flexible to work with Review collected by and hosted on G2.com.

The simplicity and performance. Needle offloads the need for internal resources and management while driving increased engagement and conversation rate on our site. Review collected by and hosted on G2.com.

There are some questions Needle chat advocates can't answer due to limited connectivity with our backend systems. Not saying this isn't possible, but not something we have setup. Review collected by and hosted on G2.com.

Being able to talk to a live person instead of a bot. Customers are glad to get personal service with actual product experience. Review collected by and hosted on G2.com.

Not all chat advocates are completely informed on products. Be sure to provide good training and information on your product. Review collected by and hosted on G2.com.