--- title: Think Simplicity Reviews meta_title: 'Think Simplicity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Think Simplicity works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 7 scale: '5' date_modified: '2026-08-25' parent_category: name: Other Services url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5 --- # Think Simplicity Reviews **Vendor:** Think Simplicity **Category:** [Other B2B Services Providers](https://www.g2.com/categories/other-b2b-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 7 ## About Think Simplicity Think Simplicity is a hospitality-focused communication provider serving hotels across North America since 2008. We help hotels replace outdated communication systems with a cloud-based platform that connects voice services, PMS integrations, guest communication, and support under one accountable partner. Unlike general business phone providers, we focus exclusively on hospitality. Our systems are designed around the operational realities of hotels, helping properties improve communication, simplify daily operations, and keep critical systems working together. From planning and installation through onboarding and ongoing support, our team works closely with each property to keep critical systems connected and hotel operations running smoothly. ## Think Simplicity Reviews ### 1. Outstanding Customer Service and Quick Issue Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** TJ W. | Financial Controller, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Think Simplicity?** Think Simplicity has provided the absolute best customer service I have experienced. Every issue we have had has been resolved quickly, whether it is system- or human-caused. Transitioning from the original Hitachi system to Think Simplicity was the most seamless I have ever experienced. **What do you dislike about Think Simplicity?** Not really a concern, but there is a bit of a lag when maneuvering the online portal. **Recommendations to others considering Think Simplicity:** I had zero input on the selection process moving from an obsolete Hitachi switch system to Think Simplicity. The vetting process had been conducted previously for other properties in our portfolio, but I was not disappointed. Our project required running Cat6 cabling to the admin offices for digital phones. The initial subcontractor was a moron. Think Simplicity quickly pivoted, took a recommendation from the hotel, and finished the cabling without delaying the project. They were very easy to work with, clearly communicating what was needed to transition the system. I have yet to experience another systems migration as smooth. In 4 years, the only system issues we've had relate to internet outages, not Think Simplicity. **What problems is Think Simplicity solving and how is that benefiting you?** Think Simplicity provides the phone service for a 381-room hotel, integrating its digital phone system with the original analog system. ### 2. Affordable, Reliable Service with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa T. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about Think Simplicity?** The unmatched quality of their customer support team. It is so rare we have any issues at all but on the few occasions we have needed them, the support team is so easy to work with. Opening a ticket is quick and easy, they respond right away and communicate every step of the way until the problem is solved. **What do you dislike about Think Simplicity?** I have not found one negative thing about using Think Simplicity and can't think of anything they could change or do better. **Recommendations to others considering Think Simplicity:** It's refreshing to work with a company that delivers exactly what they promise and stands behind their service. We highly recommend Think Simplicity to any business looking for a dependable phone system provider with outstanding customer support. It's affordable and reliable and there's not much else more important when deciding on a phone service. **What problems is Think Simplicity solving and how is that benefiting you?** Think Simplicity provides reliable phone service at an affordable price. Without reliable phone service, guests and potential guests would not be able to get in touch with the hotel inconveniencing them and potentially resulting in lost revenue. ### 3. Affordable, Reliable, 24/7 Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew L. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Think Simplicity?** The phone support. Always available and always able to resolve the problems quickly. **What do you dislike about Think Simplicity?** The only thing I dislike, and it may be because I don't do it frequently enough, is to re-record my auto attendant message. It is not something that is intuitive and I will need assistance to do so. **Recommendations to others considering Think Simplicity:** I would highly recommend this system for properties our size or even larger looking for a simple, budget friendly system, with great flexibility in how you'd like things set up. **What problems is Think Simplicity solving and how is that benefiting you?** It is helping solve for the complexity of other systems. It is solving for ease of use by our front desk teams. It is solving for helping us keep under budget for telecom utility fees. It is helping us integrate with our Property Management System whereby previous systems were much more difficult to do so. ### 4. Hotel-Centric Support You Can Rely On **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Think Simplicity?** What I like best about Think Simplicity is that they truly understand the hospitality industry. Their team is hotel-centric in the way they provide support, recognizing that hotels operate 24/7 and that communication systems are critical to both guest satisfaction and daily operations. Rather than providing generic support, they understand the unique needs and operational challenges of hotels, making them a trusted partner we can rely on. **What do you dislike about Think Simplicity?** If I had to identify a drawback, it would be that the system is cloud-based. Initially, I had concerns about relying on cloud infrastructure for a critical hotel communication. However, Think Simplicity's hybrid architecture has proven to be very reliable in practice. Their approach provides the benefits of cloud management while maintaining the resiliency needed for hotel operations, and our experience has shown that the system is dependable with minimal disruption. **What problems is Think Simplicity solving and how is that benefiting you?** Think Simplicity has helped us modernize our hotel's communications by providing a reliable VoIP phone system that is easy to manage and dependable for daily operations. Their service has been consistently excellent, and when we need assistance, their customer support is responsive, knowledgeable, and quick to resolve issues. This has reduced downtime, improved our confidence in the system, and allowed our team to focus on serving our guests rather than troubleshooting technology. ### 5. Amazing Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about Think Simplicity?** Support! Jason and his team are amazing! On the rare occasion that there is a glitch, Jason investigates, resolves in minutes! Operating a very busy NYC hotel, we cannot afford downtime! **What do you dislike about Think Simplicity?** I do not dislike anything about Think Simplicity. **Recommendations to others considering Think Simplicity:** There is zero reason not to use Think Simplicity! Joseph, Jason and the team are #1! **What problems is Think Simplicity solving and how is that benefiting you?** Think Simplicity has been my phone vendor for over 12 years. Jason is simply the best, extremely knowledgeable, and always provides answers! ### 6. Lightning-Fast Customer Service Response Times **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about Think Simplicity?** I really appreciate the fast response time from customer service! **What do you dislike about Think Simplicity?** The system is amazing! I haven’t run into any issues, and we’ve been using it for the past two years. **Recommendations to others considering Think Simplicity:** The transition team that comes in to help set up your system is very knowledgeable, and they’re wonderful to work with! **What problems is Think Simplicity solving and how is that benefiting you?** The cloud-based system has been amazing. It’s very easy for the front desk team to set up wake-up calls, and for the housekeeping team to update room status directly from the room phones. ### 7. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Zach D. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Think Simplicity?** Their attention to detail and their tech support. **What do you dislike about Think Simplicity?** There are no downsides about using Think Simplicity that we are aware of. **What problems is Think Simplicity solving and how is that benefiting you?** Making sure all of our guest rooms have a working telephone. - [View Think Simplicity pricing details and edition comparison](https://www.g2.com/products/think-simplicity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-26+00%3A58%3A25+-0500&secure%5Bsession_id%5D=bdae3d3d-4cd7-4b70-ba8c-4868ed4f026f&secure%5Btoken%5D=71fc93e2fb5244256766645471ac0f37e674ac668188fb30a38395ed917385d9&format=llm_user) ## Think Simplicity Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Think Simplicity Alternatives - [GrowthSpree - B2B SaaS & B2B Marketing Agency](https://www.g2.com/products/growthspree-b2b-saas-b2b-marketing-agency/reviews) - 4.9/5.0 (48 reviews) - [AnalytixLabs Gurgaon](https://www.g2.com/products/analytixlabs-gurgaon/reviews) - 4.7/5.0 (46 reviews) - [Anymailfinder.com](https://www.g2.com/products/anymailfinder-com/reviews) - 4.5/5.0 (32 reviews)