Think Simplicity Reviews & Provider Details

Name: Think Simplicity
Rating: 5.0 (10 reviews)

Think Simplicity is a hospitality-focused communication provider serving hotels across North America since 2008. We help hotels replace outdated communication systems with a cloud-based platform that connects voice services, PMS integrations, guest communication, and support under one accountable partner. Unlike general business phone providers, we focus on hospitality. Our systems are designed around the operational realities of hotels, helping properties improve communication, simplify daily operations, and keep critical systems working together. From planning and installation through onboarding and ongoing support, our team works closely with each property to keep critical systems connected and hotel operations running smoothly.

Seller

Think Simplicity

Discussions

Think Simplicity Community

Languages Supported

English

Services Offered

Hotel Communication, Hotel PMS Integrations, Guest SMS Messaging, Hotel Staff Communication, 24/7 US-based Support

Locations Serviced

Canada, United States

Overview by

Maria Fernandez

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User Insights

Average based on 10 real user reviews.

Mo H.

Small-Business (50 or fewer emp.)

9/18/2026

"A Truly Seamless and Simple Cloud Phone Solution backed by great customer support"

5/5

What do you like best about Think Simplicity?

Fantastic customer support. Robust solution with very little downtime. Unlike other provider systems that require clunky third-party middleware, their SimplyConnect™ platform integrates directly with your Property Management System. This means automated billing, instant guest name updates, and room-status syncing happen flawlessly. Reasonable Flat monthly rate. Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

There is not much to dislike about Think Simplicity. Review collected by and hosted on G2.com.

Recommendations to others considering Think Simplicity:

What sets Think Simplicity apart is their exceptional customer support and deep understanding of hotel operations. Whenever we have a technical question or an unexpected outage, their support team responds immediately and stays on the line until it is fully resolved. They truly own their system and numbers, making them a highly dependable communications partner. They have the PMS integration with all major brands. We have had their service in our Country Inn & Suites hotel since we opened back in 2013. We have had very little issues with the service. We are converting to a Hyatt Select hotel and we plan on keeping as our primary voice provider. Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

Switching our hotel over to VoIP felt like a daunting task, but Think Simplicity made the entire process incredibly smooth. Everything arrived pre-programmed and ready to plug right in. Their team handled the planning, installation, and staff training flawlessly. If you are looking to upgrade an outdated hotel PBX system without the headache, I highly recommend their fully managed service. Review collected by and hosted on G2.com.

Jose Angel M.

Regional IT Manager

Mid-Market (51-1000 emp.)

9/23/2026

"Outstanding Professionalism and Always-Responsive Support Team"

5/5

What do you like best about Think Simplicity?

Their professionalism, and the support/implementation team overall, are awesome. Their lead tech, Jason, is amazing, and he always supports us in finding a solution to any issues we might have. Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

Honestly, I don’t think there’s anything negative to say. They’re always supportive and responsive whenever we have concerns or questions. Review collected by and hosted on G2.com.

Recommendations to others considering Think Simplicity:

I always spoke with them clearly about what I needed, and they found the right fit for my Voice/PBX project. Mr. Joseph from the management team is very good at finding the best option, and they work at your pace, especially if you’re really in a hurry. Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

They are always our go-to vendor for cloud PBX whenever we need to replace legacy equipment located at any of our properties or at a customer site. They’re consistently reliable and very professional to work with. Review collected by and hosted on G2.com.

TJ W.

Financial Controller

Mid-Market (51-1000 emp.)

7/22/2026

"Outstanding Customer Service and Quick Issue Resolution"

5/5

What do you like best about Think Simplicity?

Think Simplicity has provided the absolute best customer service I have experienced. Every issue we have had has been resolved quickly, whether it is system- or human-caused. Transitioning from the original Hitachi system to Think Simplicity was the most seamless I have ever experienced. Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

Not really a concern, but there is a bit of a lag when maneuvering the online portal. Review collected by and hosted on G2.com.

Recommendations to others considering Think Simplicity:

I had zero input on the selection process moving from an obsolete Hitachi switch system to Think Simplicity. The vetting process had been conducted previously for other properties in our portfolio, but I was not disappointed. Our project required running Cat6 cabling to the admin offices for digital phones. The initial subcontractor was a moron. Think Simplicity quickly pivoted, took a recommendation from the hotel, and finished the cabling without delaying the project. They were very easy to work with, clearly communicating what was needed to transition the system. I have yet to experience another systems migration as smooth. In 4 years, the only system issues we've had relate to internet outages, not Think Simplicity. Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

Think Simplicity provides the phone service for a 381-room hotel, integrating its digital phone system with the original analog system. Review collected by and hosted on G2.com.

Melissa T.

Small-Business (50 or fewer emp.)

6/25/2026

"Affordable, Reliable Service with Outstanding Customer Support"

5/5

What do you like best about Think Simplicity?

The unmatched quality of their customer support team. It is so rare we have any issues at all but on the few occasions we have needed them, the support team is so easy to work with. Opening a ticket is quick and easy, they respond right away and communicate every step of the way until the problem is solved. Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

I have not found one negative thing about using Think Simplicity and can't think of anything they could change or do better. Review collected by and hosted on G2.com.

Recommendations to others considering Think Simplicity:

It's refreshing to work with a company that delivers exactly what they promise and stands behind their service. We highly recommend Think Simplicity to any business looking for a dependable phone system provider with outstanding customer support. It's affordable and reliable and there's not much else more important when deciding on a phone service. Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

Think Simplicity provides reliable phone service at an affordable price. Without reliable phone service, guests and potential guests would not be able to get in touch with the hotel inconveniencing them and potentially resulting in lost revenue. Review collected by and hosted on G2.com.

Matthew L.

Mid-Market (51-1000 emp.)

7/22/2026

"Affordable, Reliable, 24/7 Support!"

5/5

What do you like best about Think Simplicity?

The phone support. Always available and always able to resolve the problems quickly. Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

The only thing I dislike, and it may be because I don't do it frequently enough, is to re-record my auto attendant message. It is not something that is intuitive and I will need assistance to do so. Review collected by and hosted on G2.com.

Recommendations to others considering Think Simplicity:

I would highly recommend this system for properties our size or even larger looking for a simple, budget friendly system, with great flexibility in how you'd like things set up. Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

It is helping solve for the complexity of other systems. It is solving for ease of use by our front desk teams. It is solving for helping us keep under budget for telecom utility fees. It is helping us integrate with our Property Management System whereby previous systems were much more difficult to do so. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

7/31/2026

"Hotel-Centric Support You Can Rely On"

4.5/5

What do you like best about Think Simplicity?

What I like best about Think Simplicity is that they truly understand the hospitality industry. Their team is hotel-centric in the way they provide support, recognizing that hotels operate 24/7 and that communication systems are critical to both guest satisfaction and daily operations. Rather than providing generic support, they understand the unique needs and operational challenges of hotels, making them a trusted partner we can rely on. Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

If I had to identify a drawback, it would be that the system is cloud-based. Initially, I had concerns about relying on cloud infrastructure for a critical hotel communication. However, Think Simplicity's hybrid architecture has proven to be very reliable in practice. Their approach provides the benefits of cloud management while maintaining the resiliency needed for hotel operations, and our experience has shown that the system is dependable with minimal disruption. Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

Think Simplicity has helped us modernize our hotel's communications by providing a reliable VoIP phone system that is easy to manage and dependable for daily operations. Their service has been consistently excellent, and when we need assistance, their customer support is responsive, knowledgeable, and quick to resolve issues. This has reduced downtime, improved our confidence in the system, and allowed our team to focus on serving our guests rather than troubleshooting technology. Review collected by and hosted on G2.com.

Todd S.

Small-Business (50 or fewer emp.)

10/9/2026

"My experience, as always was helpful and completed in a timely manner"

5/5

What do you like best about Think Simplicity?

Tech support is consistently helpful and quick to respond whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

Honestly, I don’t have any complaints or issues with any of the services they’ve provided us over all the years they’ve been working with our hotel. Review collected by and hosted on G2.com.

Jon S.

Small-Business (50 or fewer emp.)

7/17/2026

"Amazing Support Team"

5/5

What do you like best about Think Simplicity?

Support! Jason and his team are amazing! On the rare occasion that there is a glitch, Jason investigates, resolves in minutes! Operating a very busy NYC hotel, we cannot afford downtime! Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

I do not dislike anything about Think Simplicity. Review collected by and hosted on G2.com.

Recommendations to others considering Think Simplicity:

There is zero reason not to use Think Simplicity! Joseph, Jason and the team are #1! Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

Think Simplicity has been my phone vendor for over 12 years. Jason is simply the best, extremely knowledgeable, and always provides answers! Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

8/24/2026

"Lightning-Fast Customer Service Response Times"

5/5

What do you like best about Think Simplicity?

I really appreciate the fast response time from customer service! Review collected by and hosted on G2.com.

What do you dislike about Think Simplicity?

The system is amazing! I haven’t run into any issues, and we’ve been using it for the past two years. Review collected by and hosted on G2.com.

Recommendations to others considering Think Simplicity:

The transition team that comes in to help set up your system is very knowledgeable, and they’re wonderful to work with! Review collected by and hosted on G2.com.

What problems is Think Simplicity solving and how is that benefiting you?

The cloud-based system has been amazing. It’s very easy for the front desk team to set up wake-up calls, and for the housekeeping team to update room status directly from the room phones. Review collected by and hosted on G2.com.