TherapyNotes Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the exceptional customer support of TherapyNotes, noting responsiveness, knowledge, and genuine support from the team. (2 mentions)

Users appreciate the customization options in TherapyNotes, allowing them to tailor interventions to their specific needs. (2 mentions)

Users praise the ease of use of TherapyNotes, highlighting intuitive navigation and customizable note templates. (2 mentions)

Users appreciate the intuitive and user-friendly access of TherapyNotes, making their practice management seamless and efficient. (1 mentions)

Users value the intuitive and user-friendly document management system, enhancing their overall experience and efficiency. (1 mentions)

Users express frustration with update issues that complicate workflows and highlight poor customer support experiences. (2 mentions)

Users express frustration over account management issues, highlighting poor customer support and unresponsiveness to concerns. (1 mentions)

Users report serious billing issues and unresponsive customer service, creating frustration and mistrust in the platform. (1 mentions)

Users find data management issues in TherapyNotes limit their ability to manipulate information directly within the system. (1 mentions)

Users criticize TherapyNotes for being expensive and breaking promises regarding pricing without addressing concerns effectively. (1 mentions)

5 Pros or Advantages of TherapyNotes

1. Customer Support

Users value the exceptional customer support of TherapyNotes, noting responsiveness, knowledge, and genuine support from the team.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you like about TherapyNotes?

Easy to navigate, reporting capabilities are strong and can report on a number of categories including filtering by provider or payer. Customer suppor

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

2. Customization

Users appreciate the customization options in TherapyNotes, allowing them to tailor interventions to their specific needs.

See 2 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you like about TherapyNotes?

The note templates are easy to use. I like being able to customize my interventions.

3. Ease of Use

Users praise the ease of use of TherapyNotes, highlighting intuitive navigation and customizable note templates.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you like about TherapyNotes?

Easy to navigate, reporting capabilities are strong and can report on a number of categories including filtering by provider or payer. Customer suppor

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you like about TherapyNotes?

The note templates are easy to use. I like being able to customize my interventions.

4. Access

Users appreciate the intuitive and user-friendly access of TherapyNotes, making their practice management seamless and efficient.

See 1 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

5. Document Management

Users value the intuitive and user-friendly document management system, enhancing their overall experience and efficiency.

See 1 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

5 Cons or Disadvantages of TherapyNotes

1. Update Issues

Users express frustration with update issues that complicate workflows and highlight poor customer support experiences.

See 2 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you dislike about TherapyNotes?

Honestly, there’s very little I dislike about TherapyNotes. If anything, I’d say that in their effort to stay current and meet the needs of a wide ran

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

2. Account Management Issues

Users express frustration over account management issues, highlighting poor customer support and unresponsiveness to concerns.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

3. Billing Issues

Users report serious billing issues and unresponsive customer service, creating frustration and mistrust in the platform.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

4. Data Management Issues

Users find data management issues in TherapyNotes limit their ability to manipulate information directly within the system.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you dislike about TherapyNotes?

You must export reports to work with rather than being able to manipulate the data

5. Expensive

Users criticize TherapyNotes for being expensive and breaking promises regarding pricing without addressing concerns effectively.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

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G2 reviews are authentic and verified.

Here's how.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

4/30/2019

"Makes clinical notes less daunting"

4/5

What do you like best about TherapyNotes?

Helps streamline clinical notes quickly and makes them less daunting to complete. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Downside would be tendency to become lazy with the history auto-fill in button but that is user specific. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

We really appreciate your review! We are happy to hear that TherapyNotes has helped to streamline your documentation process! Please do not hesitate to contact our Success Team with any questions or suggestions for improving our system! We can be reached at (215) 658-4550 or email: Support@TherapyNotes.com. We hope to earn five stars from you in the future! Thank you!

Denise D.

Licensed Mental Health Counselor

Internet

Small-Business (50 or fewer emp.)

2/26/2019

"Great software for mental health"

4.5/5

What do you like best about TherapyNotes?

Easy to use and self-explanatory just very good program to fit any mental health professionals Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

There was not anything I did not like about therapy notes Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

5/1/2019

"Good product"

5/5

What do you like best about TherapyNotes?

Ease of scheduling, but disappointment with not being able to cancel appointments Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Patients are not able to see their notes or pay their bill. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

We really appreciate your review! Our Success Team would be happy to show you how to cancel appointments and send documentation to your patients through our secure client portal! Please give us a call at (215) 658-4550 or email: Support@TherapyNotes.com so that we may assist you. Thank you!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

12/26/2018

"Great program to use!"

5/5

What do you like best about TherapyNotes?

I use this for one of my Clients, she's a psychologist. It's easy to use, fast to navigate through. I never have any issues. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

We are very happy with the product and plan on staying with it Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Mid-Market (51-1000 emp.)

1/17/2019

"Great tool"

5/5

What do you like best about TherapyNotes?

I love the convenience of being able to sync my phone and especially how you can set the schedules for clients and only have their initials instead of full names, allowing for more privacy and neatness. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

I’m not a big fan of the “to-do” list it features. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

2/26/2019

"Efficient and effective"

5/5

What do you like best about TherapyNotes?

Very user-friendly and easy to navigate upon signing in. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

There was not anything worth listing as something I dislike about the product. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

3/18/2019

"Easy to Use"

5/5

What do you like best about TherapyNotes?

I love the features for billing that is included. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

It is difficult to find required documents that insurance companies request. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

We really appreciate your review! It is great to hear that you are loving our billing features. Our Success Team is happy to assist with any issues you may be experiencing with navigating the documents section. We can be reached at 215-658-4550 Mon-Fri 8am-9pm ET. Thank you!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

1/30/2019

"Private practice clinician"

3/5

What do you like best about TherapyNotes?

Very affordable for $49 a month. HIPAA and confidentiality compliant. Free email reminders. Keeps me in compliance. Professional notes and treatment plans if ever audited or subpoenaed. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Wish there was a tablet or app based way to use product over encrypted server. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

2/9/2019

"Therapy notes for the win!!!"

5/5

What do you like best about TherapyNotes?

Therapy notes is the best! Therapists jobs are easier when they use this!! The best part is it lowers the risk of losing notes!! Easy to take and convinent!! Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Nothing is wrong with this company!!!!!! Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

3/9/2019

"Review"

5/5

What do you like best about TherapyNotes?

It’s a great reminder and gives you time to reflect Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

It would be great if it didn’t take so long and to input info. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Thanks for the review! We are happy to hear that you are loving TherapyNotes!

Categories on G2

EHR Telemedicine Medical Billing

Mental Health E-Prescribing

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TherapyNotes Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

5 Pros or Advantages of TherapyNotes

1. Customer Support

2. Customization

3. Ease of Use

4. Access

5. Document Management

5 Cons or Disadvantages of TherapyNotes

1. Update Issues

2. Account Management Issues

3. Billing Issues

4. Data Management Issues

5. Expensive

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