Responsive and experienced. Customer success team is great to deal with. Chrisann Bodi was great. Review collected by and hosted on G2.com.
Not as flexible from a commercial perspective Review collected by and hosted on G2.com.
I love their personable staff, who are always willing and able to work with us to find the solutions we need. They also are very well connected and will find the best and most cost-effective way to get us what we need. Review collected by and hosted on G2.com.
The Answer Company is growing! Sometimes they may not have the right resources if the growth outpaces their staffing, but it's always been a small blip in the bigger picture. Review collected by and hosted on G2.com.
Quick response to issues raised and solution to those issues. Review collected by and hosted on G2.com.
Nothing really negative to mention here. Review collected by and hosted on G2.com.
The Answer Company is responsive to troubleshoot our technical issues and staying on top of them until they are resolved. Review collected by and hosted on G2.com.
We don't have anything that we dislike about The Answer Company so far! Review collected by and hosted on G2.com.
They are always available when needed and answer questions quickly. Review collected by and hosted on G2.com.
I have not had any issues with The Answer Company. Review collected by and hosted on G2.com.
Easily approachable and easy to relate to with the problems. Review collected by and hosted on G2.com.
Historically things were not right in terms of implementation and support Review collected by and hosted on G2.com.
The Answer Company made the Acumatica implementation very smooth. They always have the answers for even the most technical of issues. Review collected by and hosted on G2.com.
There is nothing to dislike about the Answer Company. Review collected by and hosted on G2.com.
Sage300, Sage HRMS, PW Web etc. Review collected by and hosted on G2.com.
Quick Response. Transparency. Product knowledge. Review collected by and hosted on G2.com.
Their approach as an implementor was to gather the right information ahead of time so there were no surprises about what our needs were.
Keep it simple, go live and see what further customizations are needed later.
Extremely responsive. If I had a question we would be on a call to sort it out within a few hours. Review collected by and hosted on G2.com.
Can't think of any, handled our implementation well. Review collected by and hosted on G2.com.
Knowledge around how to import data from previous system, however, we had to figure out the templates ourselves - no direction given. The Answer co just knew how to provide the template and upload it once we populated. Review collected by and hosted on G2.com.
No recommendations given on system set up; you need to know exactly what you want and how to get it set up. Lack of knowledge and accountability of staff. Seemed to have many different implementations ongoing at the same time so was only given 1 hr per week of time. A lot of frustration with things not being configured properly or at all - had to constantly push and follow up to get anything done Review collected by and hosted on G2.com.
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