TeamUp Reviews (329)

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Reviews

TeamUp Reviews (329)

View 1 Video Reviews
4.5
329 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and responsive customer support of TeamUp, highlighting how it simplifies booking and managing memberships. Many appreciate the software's ability to streamline operations, making it accessible for both business owners and clients. However, some users note that certain features are still in development, which can limit functionality.

Pros & Cons

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Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"User-Friendly Booking, But Too Pricey Without a Lighter Plan"
3.5/5
What do you like best about TeamUp?

Ease of use for me and customers, I have little experience with booking systems and I find it user friendly Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

The cost is high for me as a small studio, I dont use many of the features and I al not saying they are not useful to other people but for me I would live a light version that is more affordable. Review collected by and hosted on G2.com.

Response from Stuart Russell of TeamUp

Thanks for the honest review! We're genuinely glad that the ease of use is working for you and your customers, and that payments and refunds are running smoothly. That's core to what we do.

We completely understand that pricing is a real consideration, and we appreciate you sharing that feedback. It's something we hear, and we're always thinking about how to deliver strong value to all our customers.

Thanks for choosing TeamUp and for taking the time to share your thoughts.

Yanpingf .
Y
Yanpingf .
Admin
Small-Business (50 or fewer emp.)
"Easy Setup and Helpful Support, but Slow Updates and Frequent Downtime"
3.5/5
What do you like best about TeamUp?

Easy to start with a new business set up. There are some relatively responsible team members supporting the new users Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

Speed slow, off for many times, not reflecting immediately to the user end if there is any schedule changes or booking reservations Review collected by and hosted on G2.com.

Keshia S.
KS
Keshia S.
Small-Business (50 or fewer emp.)
"Effortless Booking Management with TeamUp"
5/5
What do you like best about TeamUp?

I really like TeamUp for its convenience and up-to-date service. I can have the app on my phone, tablet, or desktop, and it's always logged in for instant use. Setting it up was very easy. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

I find it challenging that TeamUp doesn't support taking payments in-house that go straight to accounts. Review collected by and hosted on G2.com.

Sarah F.
SF
Sarah F.
Fitness instructor
Small-Business (50 or fewer emp.)
"Incredibly Flexible—Fits Our Business Perfectly"
5/5
What do you like best about TeamUp?

It is so flexible to the individual set up of our business. Anything I've asked it to do has been possible Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

Literally nothing, completely happy with it Review collected by and hosted on G2.com.

Lisa M.
LM
Lisa M.
Marketing & Events Manager
Small-Business (50 or fewer emp.)
"Feature-Rich and Flexible for Classes and Appointments"
4/5
What do you like best about TeamUp?

I like how many different features it has. Being able to use the software for both classes and different appointments. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

I am not super keen on the calendar. I would much prefer to have a drag/drop system to change to a different coaches availability. Review collected by and hosted on G2.com.

Roi L.
RL
Roi L.
Director
Small-Business (50 or fewer emp.)
"Easy to Use, Simple Payments, and Quick Issue Resolution"
5/5
What do you like best about TeamUp?

Easy to use, works well with our training app boxmate, simple

Payment collection and when issues usually sorted quickly Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

When we used it - Gocardless because the rebelling for missed payments took ages, other than that nothing really. Review collected by and hosted on G2.com.

Sam D.
SD
Sam D.
Owner
Small-Business (50 or fewer emp.)
"Easy Auto Messages, But the Kiosk and Gym Features Need Major Improvements"
2/5
What do you like best about TeamUp?

It is easy to set up the auto messages and edit them anytime. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

It seems to be behind on gym needs. The kiosk is poor in comparison to others like push press for example. Once a program is in the system there should be a way to remove it. The app should have features that help with the community at the gym like a social page. Review collected by and hosted on G2.com.

Carmen C.
CC
Carmen C.
Owner
Small-Business (50 or fewer emp.)
"Family Sign-Ups Made Easy"
4/5
What do you like best about TeamUp?

Option to add families so the parent can sign up for themselves and for their children Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

When we create private lessons, it doesn’t give an automatic reminder to the teachers Review collected by and hosted on G2.com.

Patrik K.
PK
Patrik K.
Director
Small-Business (50 or fewer emp.)
"Great tool for booking system - easy to manage"
5/5
What do you like best about TeamUp?

The calendar view shows all personal trainer times and clients in one place. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

That it isn’t possible to charge clients different fees when they book sessions with different PTs. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficient Booking, Minimal Admin Hassle"
5/5
What do you like best about TeamUp?

I really like that clients can book and cancel appointments themselves, which means I don't have to handle booking too much. It takes away a lot of admin work for me and puts the booking management towards my clients a bit more. I can also use TeamUp for one-off workshops, which is convenient. The initial setup was really easy, and I found the onboarding call super helpful with the team always available to answer questions. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

Nothing Review collected by and hosted on G2.com.

Response from Stuart Russell of TeamUp

What a brilliant review, thank you! It's absolutely spot on that the self-service booking takes a massive weight off your shoulders. When clients can manage their own bookings and cancellations, that's real admin freedom for you, and it genuinely does shift things in the right direction.

We're so glad the onboarding call landed well for you and that the setup was straightforward. That's what we're all about, really – making it easy from day one and sticking with you to make sure you get the most out of it.

Thanks for choosing TeamUp and for taking the time to share this feedback. Lovely to hear!