It's easy to use and navigate and payment links are very good. Review collected by and hosted on G2.com.

I don't like the custom branded app. The workout segment isn't user friendly or aesthetic, I wish it was better. I also find it difficult to make changes in our timetable, how you can't copy and paste new sessions like in LegitFit. Review collected by and hosted on G2.com.

I love that I can edit anything from my phone, like the time of the session, location, and type of session. It's really nice that I can remove or cancel people and go back to return people's credit if needed. If someone has a fever or an emergency, I'm able to adjust things even after the session, which is really helpful. TeamUp also makes tracking payments great, especially with different processors, and it's useful for confirming appointment times and locations. The initial setup was very easy, and I was even ready to start implementing things before the onboarding process was complete. Review collected by and hosted on G2.com.

I wish that I could remove the credit card processing fee for certain people because some people like to pay via Zelle or something that's not Stripe. So it's still, of course taxable and everything, but there's no credit card processing fee associated with that. So instead, I had to duplicate the entire membership and create a totally separate membership without a fee. Also, here's a big issue. When people have account credit, there's a credit card processing fee. Let's pretend the total of the package is $200. And they had a $50 credit. It's still giving them 3% of the $200 instead of $150 after their account credit has been applied. Because if it's account credit, they shouldn't be charged to process a new fee because their credit card itself is only actually going to be billed for $150. Review collected by and hosted on G2.com.

I like that the customer service is always ready to answer any questions, and they have a real human touch. The software is pretty quick to learn. I also appreciate that all the services and features are included in one price, with no hidden fees, except maybe for the custom branded app. The initial setup was straightforward, and I liked that we received a fourteen-day trial to test out the software and see if it's the right fit. I would recommend others also test out multiple platforms at once to see which they like the fell of Review collected by and hosted on G2.com.

I think there are some integrations that would work better with TeamUp. Payment processors could be improved to accept Square. Also, I wanted it to be easier to integrate with ConvertKit or another email marketing provider other than Mailchimp. Review collected by and hosted on G2.com.

I like that TeamUp is affordable and that I can get reports on attendance, which helps me see if I'm meeting my KPIs. Review collected by and hosted on G2.com.

I find the user sign up flow very clunky and unintuitive. The Zapier integration is limited, and the booking website also feels clunky and unintuitive to me. Some of the reports don't export as expected, which is frustrating. There's a lack of metrics for the notification emails, and often, there are limitations to the system that force me to figure out workarounds. Setting up TeamUp was moderate; some features don't work as expected, and it can be hard to find what I need. However, since I'm comfortable navigating software, it wasn't too bad with some additional support. Review collected by and hosted on G2.com.

I find TeamUp more reliable for billing compared to our old system. I appreciate that it uses Stripe, which is faster for processing payouts and is very easy and transparent for handling refunds and credits. Although we don't often do it, the option to send out separate payment links or invoices directly from Stripe versus TeamUp can be handy at times. Review collected by and hosted on G2.com.

I have an enormous list of things that need improvement and have shared my feedback already. A customer enrolling for the first time with a future starting date should be charged accordingly, but the system charges them starting today even if they input a future date. TeamUp needs the ability to send out adhoc emails to customers, not just canned notifications. The initial setup and onboarding were horrible and need a lot of improvement. Review collected by and hosted on G2.com.

I like how user-friendly TeamUp is. It's very simple from both the management side and the customer side, making it easy to navigate. I also like the customer management portal where I can see who has signed up but hasn't purchased a session or booked, because this allows me to follow up and boost numbers. Additionally, I appreciate being able to monitor and manage group sizes for each booking. The initial setup of TeamUp was a breeze, or as I like to say, 'easy peasy lemon squeezing.' Review collected by and hosted on G2.com.

Sometimes the app is a little bit laggy and takes a little bit of time. And I also think that the web version is probably slightly more user friendly from an information management point of view. Review collected by and hosted on G2.com.

It's ease of use and reliability, if I have a problem with it, it is usually sorted out very quickly Review collected by and hosted on G2.com.

There's not anything I dislike about Teamup, the only thing I'd say would be good with it is having the payments be sorted through Teamup rather than a processing company like stripe Review collected by and hosted on G2.com.

I like TeamUp's transparent pricing and tiered structure, which helps us, as a small business, to not worry about over-investing in our CRM. I also appreciate the 24/7 support, as it means we can get answers to queries almost immediately. Review collected by and hosted on G2.com.

I find the software slightly clunky and the UX isn’t as smooth as other companies. I also have issues with the fonts, booking experience, and cookies on the embed settings. Review collected by and hosted on G2.com.

I like that everything's in one place with TeamUp, which makes it nice and easy to use. I also appreciate the usable app that our customers can use for most of their own upgrades, downgrades, and change of plans. It works quite well for us, as we don't have to do much of the work, which is a big help. Review collected by and hosted on G2.com.

The only thing that's really an issue is stopping customers from having more than one subscription. Unfortunately, TeamUp doesn't prevent them from taking out multiple subscriptions. We've had a couple of customers where they've reached their limit for the month and then accidentally taken out a second membership, which then double charges them. It is quite a bit of an annoyance, if I'm perfectly honest. It seems to be happening reasonably regularly, but it's not an absolute game changer. Review collected by and hosted on G2.com.

The app is simple for our members to use to book in their basic sessions Review collected by and hosted on G2.com.

It’s quite rigid and I have put in quite a few change requests that haven’t been actioned and haven’t been acknowledged since I made the request.

For example, the function to allow people to switch session time within the same day without being impacted by late cancellation rules. Without this function we have a lot of unnecessary admin Review collected by and hosted on G2.com.