TaxCloud Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the exceptional customer support from TaxCloud, with quick and effective assistance from real Americans. (7 mentions)

Users praise TaxCloud for its exceptional customer service and seamless onboarding, making tax compliance effortless and efficient. (4 mentions)

Users appreciate the affordable pricing of TaxCloud, finding it a significantly better value than previous providers. (4 mentions)

Users praise the setup ease of TaxCloud, highlighting seamless onboarding and exceptional customer support. (4 mentions)

Users commend Tax Automation with TaxCloud for its seamless experience and excellent customer support during tax filings. (3 mentions)

Users find TaxCloud expensive, though discounts exist for multiple entities, adding to pricing confusion. (2 mentions)

Users report billing issues with lowballed pricing, necessitating multiple plan increases despite accurate initial quotes. (1 mentions)

Users find the complex interface of TaxCloud confusing, especially regarding the dashboard and pricing structure. (1 mentions)

Users note that while some features need improvement, TaxCloud remains competitive with Avalara's offerings. (1 mentions)

Users find the tax filing process cumbersome as it requires emailing requests, though it's a one-time task. (1 mentions)

5 Pros or Advantages of TaxCloud

1. Customer Support

Users appreciate the exceptional customer support from TaxCloud, with quick and effective assistance from real Americans.

See 7 mentions

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AJ

Avery J.

5.0/5

"Effortless Tax Management with Top-Notch Support"

What do you like about TaxCloud?

I really appreciate how easy it is to access TaxCloud's customer service, with real Americans handling phone calls and emails. Their support is quick

TN

Tim N.

Mid-Market (51-1000 emp.)

5.0/5

"Affordable Pricing for Valuable Services"

What do you like about TaxCloud?

Pricing is much more affordable than our previous provider (Avalara), and the overage policy on their subscription tiers is significantly more "friend

2. Helpful

Users praise TaxCloud for its exceptional customer service and seamless onboarding, making tax compliance effortless and efficient.

See 4 mentions

See Related User Reviews

AJ

Avery J.

5.0/5

"Effortless Tax Management with Top-Notch Support"

What do you like about TaxCloud?

I really appreciate how easy it is to access TaxCloud's customer service, with real Americans handling phone calls and emails. Their support is quick

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Corporation Sales Tax Assistance"

What do you like about TaxCloud?

TaxCloud is always available to help, whether it be by email or by phone. I have worked directly with a few agents and all have been willing to look i

3. Pricing

Users appreciate the affordable pricing of TaxCloud, finding it a significantly better value than previous providers.

See 4 mentions

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TN

Tim N.

Mid-Market (51-1000 emp.)

5.0/5

"Affordable Pricing for Valuable Services"

What do you like about TaxCloud?

Pricing is much more affordable than our previous provider (Avalara), and the overage policy on their subscription tiers is significantly more "friend

NP

Natalie P.

Small-Business (50 or fewer emp.)

5.0/5

"TaxCloud: The Ultimate Game-Changer in Tax Compliance – Seamless Onboarding & Unmatched Support!"

What do you like about TaxCloud?

I can't speak highly enough about TaxCloud! From start to finish, their onboarding process was seamless, and the user-friendly, intuitive portal made

4. Setup Ease

Users praise the setup ease of TaxCloud, highlighting seamless onboarding and exceptional customer support.

See 4 mentions

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TN

Tim N.

Mid-Market (51-1000 emp.)

5.0/5

"Affordable Pricing for Valuable Services"

What do you like about TaxCloud?

Pricing is much more affordable than our previous provider (Avalara), and the overage policy on their subscription tiers is significantly more "friend

U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Sales Tax made easy"

What do you like about TaxCloud?

We have been with Avalara for many years and the cost continued to go up at astronomical rates and the service was mediocre at best. I shopped several

5. Tax Automation

Users commend Tax Automation with TaxCloud for its seamless experience and excellent customer support during tax filings.

See 3 mentions

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U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Sales Tax made easy"

What do you like about TaxCloud?

We have been with Avalara for many years and the cost continued to go up at astronomical rates and the service was mediocre at best. I shopped several

AS

Anna S.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Experience."

What do you like about TaxCloud?

TaxCloud has been super easy and a seamless experience. As a new e-commerce owner, I needed an affordable solution to automate/fully handle my sales t

5 Cons or Disadvantages of TaxCloud

1. Expensive

Users find TaxCloud expensive, though discounts exist for multiple entities, adding to pricing confusion.

See 2 mentions

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CH

Caleb H.

Small-Business (50 or fewer emp.)

5.0/5

"Great fit for our growing business"

What do you dislike about TaxCloud?

All sales tax products seem to be very expensive. Even with TaxCloud our owners were concerned about the price. However, through enrolling multiple en

DG

Dustin G.

Small-Business (50 or fewer emp.)

5.0/5

"We have used several other services, taxcloud is thus far the best."

What do you dislike about TaxCloud?

Their internal dashboard until the last update, and pricing between API calls and filings can get confusing.

2. Billing Issues

Users report billing issues with lowballed pricing, necessitating multiple plan increases despite accurate initial quotes.

See 1 mentions

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U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Sales Tax made easy"

What do you dislike about TaxCloud?

The only negative was our pricing was lowballed and we have had to increase our plan multiple times even though I provided all necessary information/o

3. Complex Interface

Users find the complex interface of TaxCloud confusing, especially regarding the dashboard and pricing structure.

See 1 mentions

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DG

Dustin G.

Small-Business (50 or fewer emp.)

5.0/5

"We have used several other services, taxcloud is thus far the best."

What do you dislike about TaxCloud?

Their internal dashboard until the last update, and pricing between API calls and filings can get confusing.

4. Improvement Needed

Users note that while some features need improvement, TaxCloud remains competitive with Avalara's offerings.

See 1 mentions

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TN

Tim N.

Mid-Market (51-1000 emp.)

5.0/5

"Affordable Pricing for Valuable Services"

What do you dislike about TaxCloud?

Some of the website functionality could be improved but it's just as good if not better than Avalara.

5. Tax Issues

Users find the tax filing process cumbersome as it requires emailing requests, though it's a one-time task.

See 1 mentions

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A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A great app for filing taxes"

What do you dislike about TaxCloud?

The one downside for me is that I need to email to request tax filings. But that isn't bad at all, and it's a one time thing anyways.

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Rachel T.

Marketing

Small-Business (50 or fewer emp.)

6/19/2018

"AVOID - Terrible Customer Service"

0/5

What do you like best about TaxCloud?

We liked that it had free and paid options, with the paid being the least expensive of similar softwares. But their cheap price tag didn't make up for their terrible customer support. Review collected by and hosted on G2.com.

What do you dislike about TaxCloud?

No customer support, and website has constant issues limiting functionality. Their support docs are for a previous version of site and are overall useless. We contacted them repeatedly by phone and email to resolve issue (site wouldn't let us add any states beyond the 'free' ones) and it took almost 10 days to receive a response. The same girl answers the phone and puts you on hold to 'contact' the tech department (and later, the manager), who are conveniently never available. We went with another company due to lack of support. Review collected by and hosted on G2.com.

Response from Patrick Riley of TaxCloud

edit

Hi Rachel - At the time you wrote the review, I can't argue with your bad experience. We implemented a new UI, new pricing and the Supreme Court decision was imminent. We apologize for your bad experience. Since then, we have hired additional customer support staff, rearchitected our processes and driven down our support tickets dramatically. Again, we apologize for the bad experience and glad that you at least liked that we are the FREE, state paid service!

SH

Shasta H.

Director of Finance

Automotive

Mid-Market (51-1000 emp.)

7/3/2018

"Tax cloud calculates tax for e-commerce orders"

4/5

What do you like best about TaxCloud?

Tax cloud keeps track of the multitude of tax rates all by itself and it is very simple to add additional nexus. Review collected by and hosted on G2.com.

What do you dislike about TaxCloud?

the reporting options are less than desired Review collected by and hosted on G2.com.

Response from Patrick Riley of TaxCloud

edit

Thanks for the review Shasta! Not certain that your written comments equate to a 1.5 star rating!! We have improved reporting and will continue to do more in that area. It's always possible to export data into a spreadsheet and build pivot tables on your own, but we hear you and will continue to work on our reporting options!