Google Apps has changed the world! Since I started using Google Apps, everything has been easier for me. I am using Google Apps for a number of activities including: Document management (Docs, Spreadsheets, Slides etc.), My business Emails, Scheduling events on Calendar and much more. When it comes to backing up my activities, Google Apps backup service play an important role.
Using backup, All my data is secure forever. In past I mistakenly deleted the files from Google drive but Google apps backup team recovered those files for me easily.
Google provides Administrator area to manage all users within a organization, so Admin user can manage backups for all users. Admin user can also schedule the backups and communicate to support team via a Ticket support. Support team is available to reply ASAP (In most cases)
They have great support and services! Review collected by and hosted on G2.com.