--- title: Sync.com Reviews meta_title: 'Sync.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 56 reviews by the users' company size, role or industry to find out how Sync.com works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 56 scale: '5' date_modified: '2026-11-02' parent_category: name: Backup url: https://www.g2.com/categories/backup ---

Sync.com Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the seamless integration of Sync.com, quickly adapting from Sharefile to a smooth experience. (1 mentions)
Users value the secure storage provided by Sync.com, ensuring their files remain private and accessible only to them. (1 mentions)
Users value the zero-knowledge encryption of Sync.com, ensuring their files remain private and secure from unauthorized access. (1 mentions)
Users value the zero-knowledge encryption of Sync.com for its unparalleled privacy and security of personal files. (1 mentions)
Users are disappointed with the poor customer support, facing challenges with refunds and slow response times. (2 mentions)
Users express frustration with billing issues, facing unclear charges and a lack of refund support after trials. (1 mentions)
Users note that Sync.com can be expensive for storage beyond 5GB compared to other cloud services. (1 mentions)
Users are frustrated by limited integrations with Sync.com and challenges during the trial and billing process. (1 mentions)
Users are disappointed by Sync.com's limited functionality due to insufficient integrations and unsatisfactory customer service experiences. (1 mentions)

Top Pros or Advantages of Sync.com

Top Cons or Disadvantages of Sync.com

Sync.com Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Sync.com, and what problem is it built to solve?

Sync.com is a cloud storage and file-sharing service for businesses and individuals who need to store, share, and access files from anywhere. It also supports team collaboration and file backup across devices, with an emphasis on privacy and end-to-end encryption.

What languages does Sync.com support?

Sync.com supports 1 language: English.

What company sizes and industries is Sync.com the best fit for?

Sync.com’s strongest fit in positive user experience is among small businesses, with additional use across mid-market and enterprise organizations. The industries represented most clearly include:
  • Company size: Small businesses are the most prominent group, with mid-market and enterprise organizations also represented.
  • Industries: Information technology and software, accounting, health care, construction, and entertainment are among the represented fields.

What customer support options does Sync.com provide, and how do users find the overall support experience?

Support is available through chat and phone, as well as written help resources. The experience is mixed: users describe quick, helpful responses and successful issue resolution, while others report slow replies or difficulty getting a response.

What is the experience like for teams switching to Sync.com from another tool?

Switching to Sync.com has been driven by a need for stronger privacy and encryption, lower costs, more storage, or easier file access than users experienced with tools such as Dropbox, Google Drive or Workspace, OneDrive, and pCloud. The transition can feel straightforward, with setup and everyday access described as easy, though file handling and syncing have not been equally smooth for everyone.

What features or capabilities could make Sync.com even more useful?

The improvements users would most like to see center on broader compatibility and smoother collaboration. In particular:
  • Expand integrations so Sync.com connects more readily with the apps and services teams already use.
  • Improve simultaneous editing and file-conflict handling, so shared work is less likely to create competing versions.
  • Strengthen backup controls and mobile reliability, including more dependable and faster syncing or backup behavior.

Is Sync.com considered safe and secure for handling data?

Sync.com is valued for protecting files with end-to-end encryption and for giving users confidence that private or sensitive data is not readily accessible to others. Users also appreciate access controls for sharing and account protections such as two-factor authentication. Encryption is a meaningful reason to choose the service, though some users find that it can make file or image access feel slower.

Sync.com Reviews (56)

View 1 Video Reviews
Reviews

Sync.com Reviews (56)

View 1 Video Reviews
4.3
56 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Michael T. B.
MB
Michael T. B.
Producer
Small-Business (50 or fewer emp.)
"Health Canada-Compliant Canadian Cloud Storage You Can Trust"
5/5
What do you like best about Sync.com?

Sync is a Canadian company with servers in Canada. Therefore, it's the only cloud server I know that is Health Canada compliant for dealing with any sensitive medical information. Also, knowing that Sync is not scraping all my data to put into LLMs is refreshing. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Not every application has native code to save and pull files from Sync. In the film & television space, it would be great if sync could work with Scriptation and Highland. Review collected by and hosted on G2.com.

Gabriel R.
GR
Gabriel R.
Multi-Media Communications Specialist
Small-Business (50 or fewer emp.)
"Sync.com Delivers Accessible Cloud Storage with Great Value and UX"
5/5
What do you like best about Sync.com?

There are so many good things I could say about Sync.com, the pricing, the amount of storage you can get, and the UX/UI, but what I love most is the accessibility. As someone who’s always on the go, I wanted a cloud storage tool I can access from anywhere and have readily available whenever I need it. Sync does exactly that. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

It’s a very robust platform, and there are only a few things I don’t like. I do wish there were a bit more UI customization, but at the same time, they’re always improving the experience and making it better overall. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Reliable Collaboration with Easy File Sharing"
5/5
What do you like best about Sync.com?

I really appreciate Sync.com for its simplicity and reliability. It's extremely easy to set up and use, which makes managing our files straightforward. We were having issues with version control when files were emailed back and forth; now, putting them in one central location means everyone gets the updated files without hassle. I particularly like knowing that others in the company can see the same files without any version control issues. Sync.com is essential for departmentalizing our files, allowing only the right individuals to access certain folders. The ability to collaborate easily within the organization is a huge benefit for us. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Sync.com is not really a backup tool. As it is a collaborating tool, it would be nice to have it as a backup tool as well. So, I have a different service that I utilize to back up all my Sync.com files every night to make sure that everything is also backed up. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"File store and sharing"
5/5
What do you like best about Sync.com?

Very easy to use, and you can share files and folders with family instead of using Google Drive or similar software. With Google Drive, you have to move files you’ve already saved on your computer over to that drive. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

I have used Sync for over three years and nothing comes to mind that I dislike. Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Reliable File Sync with Top-Notch Support and Great Value"
5/5
What do you like best about Sync.com?

Best cloud service, love that all my working files do sync as I work on them, this service is 1000 way better than Dropbox wich I quick when I found Sync.com, Sync is reliable, great price, amazing product and customer service is top notch, when having issue, oh boy they are quick to respond and found solution to resolve. Yeak highly recommend it..... Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

so far I see nothing in my 4 years been with sync. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Secure Canadian Storage Perfect for Compliance"
4.5/5
What do you like best about Sync.com?

I like Sync.com for its ability to have Canadian storage, which is crucial for compliance with storage safety rules for Canadian data. Additionally, I appreciate the secure method it provides for clients to upload files, as it helps avoid the use of email for file transfers. The initial setup of Sync.com is very straightforward and uncomplicated, which I find convenient. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

I wish there was a way for there to be a client portal that they can log in and upload things. Essentially, I would like to send a link to my client, have them set up an account specifically tied to me, so they can access documents inside the folder, upload, or download as needed, and set up their own username and password. Review collected by and hosted on G2.com.

Nenad P.
NP
Nenad P.
"Effortless Storage, Accessible Anywhere"
5/5
What do you like best about Sync.com?

I love how Sync Pro is very easy to use and has reasonable pricing. I appreciate that it's encrypted, which is important for storing documents and videos of my projects. I find it incredibly convenient that I can access it through my phone or laptop anytime, anywhere. The customer service is reasonable and they're always happy to assist. Also, the initial setup was very simple. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Maybe better connection with the phone if I want to switch from Apple iCloud to Sync Pro. I think they can take a look at that. Review collected by and hosted on G2.com.

Thomas K.
TK
Thomas K.
Management Consultant
Mid-Market (51-1000 emp.)
"Great Platform That’s Easy to Use, Well-Priced, and Highly Recommended"
5/5
What do you like best about Sync.com?

Great platform, easy to use and navigate. Excellent support on the rare occasion used, Reasonably priced compared to other similar platforms. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

Would be useful to allow the creation of a passkey, instead of having to enter a code from the app at each login Review collected by and hosted on G2.com.

Gregory D.
GD
Gregory D.
C# Instructor
Small-Business (50 or fewer emp.)
"Effortless File Sync Across Devices and Users"
5/5
What do you like best about Sync.com?

Sync is so easy to store files that need to be accessible to other devices and authenticated users. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

I don't dislike anything about sync. It does what it is designed to do, and it does it very well. Review collected by and hosted on G2.com.

wag w.
WW
wag w.
SAP consultant
Small-Business (50 or fewer emp.)
"Flexible Folder-by-Folder Downloads That Just Works"
5/5
What do you like best about Sync.com?

I like that I can choose specific folders and files to download, instead of having everything automatically downloaded to my devices. Review collected by and hosted on G2.com.

What do you dislike about Sync.com?

There isn’t much to dislike, really. It works exactly the way you’d expect it to. Review collected by and hosted on G2.com.