Sunwave Reviews & Product Details

I think having the CRM and EMR in one is great. I don’t need an integration, and it makes the process from lead to intake to discharge seem seamless. The customer service is fantastic. Pierce Rosengren and Jesus Hernandez have been very helpful, and Pierce is always available to schedule demos, help our team understand how to use everything Sunwave has to offer, and answer our questions. They respond quickly, take time to find answers and fixes, and work hard to make sure we have what we need at our fingertips. The initial setup was 10/10 easy, and I’d choose Sunwave over Kipu or HubSpot every time. Review collected by and hosted on G2.com.

This is a very small concern, but I’d like a phone-friendly option for Sunwave so I can complete a pre-admission phone screen or intake on my phone when I’m not in the office. The desktop interface can be a little sticky, freezes up from time to time, and feels outdated. Review collected by and hosted on G2.com.

I find Sunwave easy to access and navigate, including the group notes. It loads really fast, so I don’t have to sit and wait, and it’s convenient for time management because it’s coordinated but simple to use. I like that my clients are listed in the order I need them, with my assigned caseload, authorization review, caseload tracker, and compliance report easy to find. It has tabs for everything, including the dashboard, group notes, clinical dashboard, reports, and intake process, and it’s specifically designed for me as a clinician. The initial setup was very convenient and easy. Review collected by and hosted on G2.com.

Nothing I’ve saw yet. Review collected by and hosted on G2.com.

I use Sunwave at work, and it makes recording things easier than doing everything on paper. I like how it’s set up: the sections make it easy to find a client on the bed board by entering my location. I can enter the location, wing, and time for my cues in one area, and put my shift notes in one place. I also like that everything is in one app, that client information is already on the bed board, and that drug tests are set up by date so I can click, sign, and confirm. The initial setup was very easy. Review collected by and hosted on G2.com.

No issues Review collected by and hosted on G2.com.

I use Sunwave to help make sure clients are safe and in the area they’re supposed to be. I like that I can quickly search for clients and look up their personal information. It’s straightforward and easy to use, without too many complications, and the initial setup was fairly easy. I think it’s a really good app. Review collected by and hosted on G2.com.

Sunwave kicks me out every hour at a certain time in the morning, usually after 3 o’clock, so I have to log back in each time. Review collected by and hosted on G2.com.

It is very user friendly. It has many options for notes and documenting that other platforms do not have. I can spend more time with clients and less on notes due to the ease of using Sunwave Review collected by and hosted on G2.com.

I have not found any downsides at this point Review collected by and hosted on G2.com.

The face sheet has all the necessary information on it for someone to build a background on a client. Also, doing an intake is a breeze and easy for the client to sign/read documents. Review collected by and hosted on G2.com.

You can't do one big chart audit; you have to go chart by chart and that is time consuming. Review collected by and hosted on G2.com.

I find Sunwave easy to use and convenient. I use it to manage caseloads, complete documentation, and complete assessments. It lets all our professionals work with the same patient. I found the setup simple, though an external team at the company handles it. Review collected by and hosted on G2.com.

I wish we had tablets for patients to complete independent assessments that feed into their charts. Review collected by and hosted on G2.com.

I find Sunwave easy to navigate and use, and very efficient. When I need anything, I contact them and it’s fixed right away. I can work efficiently helping my clients, share information with them, and be transparent about their needs so they have a sense of safety and awareness. I can also move quickly and efficiently with their case management needs. Setting Sunwave up was very smooth, easy, and fast. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

I use Sunwave for documentation at work. It gives consistency for clients and behaviors. I like that all staff can participate and document, and that everything is by date. I value the overall view and the details inside. Setup was easy. Review collected by and hosted on G2.com.

I’d like Sunwave to make staff aware when someone isn’t where they’re supposed to be, including when an individual is with a staff member. Review collected by and hosted on G2.com.

Assessability of program. Easily add/remove items as needed to update. Review collected by and hosted on G2.com.

I have two separate groups. If I click on a client, it resets and lists all the clients. I wish there was a way to keep it separated in different tabs instead of scrolling through all the clients to find who I need. Review collected by and hosted on G2.com.