It's user friendly and ticks all the boxes we need in a CRM for our company. Review collected by and hosted on G2.com.
The amount of storage and the fact that we have to pay more on a regular basis for storage. Review collected by and hosted on G2.com.
Sugar Serve condensates all the information you need to take customer service to the next level. ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen. Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database. Review collected by and hosted on G2.com.
The Customer Journey is a part of the solution that it´s mighty, but you need to make various iterations to have it on point for the SLA´s; although the certificated partner helps you to configure it, the company keeps evolving, and you need to adjust. Review collected by and hosted on G2.com.
Hello!
Thank you so much for taking the time to write up such a wonderful review of Sugar Serve. It means a lot to see that you have taken the time out of your day to share your thoughts on a solution that we have worked hard to create. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement.
If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar and find support from users like yourself! I've gone ahead linked it below for your reference.
Thank you for being such a loyal Sugar customer!
Sincerely,
Victoria Tsai
Customer Advocacy Manager
See how Sugar Serve improvedI like the use interface is not complicated and everyone seems to be able to navigate well. Review collected by and hosted on G2.com.
I would like to be able to customize the colors Review collected by and hosted on G2.com.
How Sugar CRM saves all the information for future quotes. Review collected by and hosted on G2.com.
theres nothing I dont like about sugar, everything is fine about it Review collected by and hosted on G2.com.
Hello!
Thank you so much for taking the time to write a fantastic review of Sugar Serve. It makes all of us here at Sugar incredibly pleased to hear how navigable our platform has been for you. I've gone ahead and passed along your praise to the product and leadership teams and wanted to say thank you again for being such a loyal Sugar customer.
If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar, earn badges for your expertise, and share how you're using the solution. I've gone ahead linked it below for your reference.
Sincerely,
Victoria Tsai
Customer Advocacy Manager
See how Sugar Serve improvedHelpful in making sure the cases are handled. Review collected by and hosted on G2.com.
It's cimbersome and not the most intuitive Review collected by and hosted on G2.com.
Hello!
Thank you so much for taking the time to write up a review of Sugar Serve. It means a lot to see that you have taken the time out of your day to share your thoughts on a solution that we have worked hard to create. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement.
If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar and find support from users like yourself! I've gone ahead linked it below for your reference.
Thank you for being such a loyal Sugar customer!
Sincerely,
Victoria Tsai
Customer Advocacy Manager
See how Sugar Serve improvedSugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality. Review collected by and hosted on G2.com.
Some of the reporting when wanting to go down to the granular detail, isn't as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages. Review collected by and hosted on G2.com.
Thank you so much for taking the time to write such a fantastic review of Sugar Serve. It makes all of us here at Sugar incredibly pleased to hear how easy our platform is to use. I've gone ahead and passed along your praise to the product and leadership teams and wanted to say thank you again for being such a loyal Sugar customer.
If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar Serve, earn badges for your expertise, and share how you're using the solution. I've gone ahead linked it below for your reference.
See how Sugar Serve improvedI think it is a descent competitor to some of the larger players. Can come in at a more reasonable price point. Review collected by and hosted on G2.com.
Not as feature-rich as some of the other options. Review collected by and hosted on G2.com.
I really like the intuitive reporting as the dashboard Review collected by and hosted on G2.com.
Could be more integrations and features for this price range Review collected by and hosted on G2.com.
Hey Joe,
Thank you so much for writing such a fantastic review of Sugar Serve. It makes all of us here at Sugar incredibly pleased to hear how much you like our intuitive reporting. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement.
If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar, earn badges for your expertise, and share how you're using the solution. I've gone ahead linked it below for your reference.
See how Sugar Serve improvedThis move to SELL and more so for SERVE allows me to change how we use our CRM from a reportable, database that I can allocate process to, but it is still driven by the user completing the tasks and hindered when they don't.
SERVE with CJP and BPM allows a strategic staged process with automated reminders and steps that need to be followed to enable the progress and access to the next steps. This means milestone steps are not missed, data and integrity is maintained, the CX customer experience is built-in and the all-important relationship with our customers and other areas of the business are not missed, forgotten.
All this has a better transparency of process and stage in live, real-time reporting to your team, and top-down from exec to user. Finding gaps and building efficiencies are now quick and fairly easy to accomplish.
To the user, it is streamlined and usable, not convoluted.
Well done! Review collected by and hosted on G2.com.
The dynamic reporting needs more options for graphs, detailed YOY, MTD reporting, etc. Review collected by and hosted on G2.com.
Hello Angela,
Thank you so much for taking the time to write such a thoughtful review of Sugar Serve. It makes the Sugar team incredibly pleased to hear how your organization is using Sell and Serve together to prioritize your customer experience. I've already let the product and leadership teams know your feedback regarding the dynamic reporting, but I wanted to say thank you again for being such a loyal Sugar customer.
Sincerely,
Aleighjean Traver
Sr. Customer Marketing Manager
Easy user interface and can understand customer sentiments Review collected by and hosted on G2.com.
Nothing as such. I have not come across anything to dislike as of now Review collected by and hosted on G2.com.
Hi Sharath,
Thank you so much for taking the time to write such a fantastic review of Sugar Serve. It makes all of us here at Sugar incredibly pleased to hear how navigable our platform has been for you. I've gone ahead and passed along your praise to the product and leadership teams and wanted to say thank you again for being such a loyal Sugar customer.
If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar, earn badges for your expertise, and share how you're using the solution. I've gone ahead linked it below for your reference.
See how Sugar Serve improvedGet practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
What is Sugar Serve used for?
Pricing provided by Sugar Serve.