The user portal is very user friendly, and can be easily picked up by a relative novice. If anything is not clear, they have a wonderful team of relationship managers who are very responsive and help you get things done, and get the best from your data. They also make good suggestions for how you can get more out of your service. Very helpful. Review collected by and hosted on G2.com.

I don't dislike anything. I think maybe the only thing I might change is that the list and view screens are quite customisable, and as a data nerd, it would be helpful to have a bit more detail available on the standard views. Review collected by and hosted on G2.com.

StoneShot is a game changer for me and my team. It holds a user-friendly interface, robust features, an intuitive design with new editing tools and several analytics features, allowing to simplify the entire campaign process. Another key point is the great Client support response time each time a user seeks timely assistance. Review collected by and hosted on G2.com.

Nothing negative to mention. Although there is always room for improvement, I believe that the flexibility that the user already has in customizing their campaigns should continue to be expanded. Review collected by and hosted on G2.com.

StoneShot has worked well for our investor communications workflows. I have used it to send event invitations, track RSVPs, and distribute batch emails to investors, and it has been reliable and efficient for these tasks. The platform is straightforward to use and helps keep outreach and attendance tracking organised in one place. Review collected by and hosted on G2.com.

It would be helpful if StoneShot provided user guide videos explaining how to use the platform, so there is an easy reference point when needed. Review collected by and hosted on G2.com.

I appreciate StoneShot's built-in support for regulated financial and insurance industries, along with its locked brand templates and precise audience segmentation. The fixed template library is a significant time-saver because it lets me use pre-approved email layouts that include mandatory insurance disclaimers, official logos, and standardized formatting, ensuring compliance. The contact segmentation feature is also highly effective; it allows me to divide stakeholders into groups like IT teams, underwriting staff, and executives, sending detailed information only to those who need it. This helps prevent information overload. Additionally, the simple campaign analytics are beneficial because they let me track email opens and link clicks in real time, which helps in prioritizing follow-up calls. I also value the centralized email archiving because it saves all project updates, testing reminders, and announcements in one place. This is convenient for audits or reviewing communications. Lastly, I find the scheduled automated email sequences particularly useful in streamlining our user acceptance testing process; they go out automatically to remind clients about feedback, which keeps our timelines on schedule. Review collected by and hosted on G2.com.

One major shortfall is the lack of flexible conditional logic and branching within automated email workflows. There's no built-in stop trigger, like halting outgoing messages if a client submits testing feedback. I have to monitor campaign activity constantly and manually pause messages, which is time-consuming with multiple projects. It results in clients receiving repetitive follow-up messages even after completing their reviews, making it look unprofessional. The lack of native integration with Optimizely is another inconvenience. I can't auto-populate progress inside emails, so I manually insert testing URLs and notes each time. Review collected by and hosted on G2.com.

The interlocutors are always very responsive and attentive. They quickly provide solutions tailored to our needs and ensure quality support. Review collected by and hosted on G2.com.

Certain malfunctions can sometimes occur and their origin is not always obvious to identify. However, the support team is responsive and quickly provides solutions. Review collected by and hosted on G2.com.

Throws good data, integrated w/ CRM, improved functionalities over time Review collected by and hosted on G2.com.

Data mining can be complex but there is a great team behind to help Review collected by and hosted on G2.com.

Whenever I need assistance, the team is very responsive and a solution is always put in place quickly. The platform is also easy to use and very user-friendly. Review collected by and hosted on G2.com.

I still have a lot to learn about all the functions. Once I get more familiar with them, I think I’ll be able to work more efficiently. Review collected by and hosted on G2.com.

The responsiveness of the team. They're always quick to help, positive, and solution-oriented whenever we encounter an issue. The platform is also easy to use, even for non technical users. Review collected by and hosted on G2.com.

The design blocks are quite preset, which limits customisation. Setting up events can also bit a bit difficult at first and requires some training, but once you get used to it, it's easy to manage. Review collected by and hosted on G2.com.

All in one solution for managing user lists, planning email campaigns and tracking analytics easily

Easy for teams to share and use common brand templates

Very quick and prompt customer service and turnarounds Review collected by and hosted on G2.com.

Occasional weird bugs - e.g. with formatting and display.

Some bugs with password tokens when creating new users.

Old templates might break and need to be refreshed as the backend is changed Review collected by and hosted on G2.com.

Our support team are amazing, always responsive and helpful! They are the best part. I also appreciate that you can upload spreadsheets straight into the system for lists. Review collected by and hosted on G2.com.

I'd say the platform could be better with more options and ease of using the platform. Review collected by and hosted on G2.com.