--- title: StoneShot Reviews meta\_title: 'StoneShot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how StoneShot works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 137 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### StoneShot Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **responsive customer support** from StoneShot, highlighting their helpfulness and reliability for any inquiries. [(19 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1930283&qs=pros-and-cons#reviews) Users find StoneShot's platform to be **easy to use** , enhancing their experience with updated features and intuitive design. [(16 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933975&qs=pros-and-cons#reviews) Users commend the **excellent customer service** of StoneShot, appreciating their proactive support and quick response times. [(10 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933616&qs=pros-and-cons#reviews) Users commend the **excellent response times** from the support team, receiving timely assistance for technical questions. [(10 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1934216&qs=pros-and-cons#reviews) Users find StoneShot's **email marketing effectiveness** impressive, praising its tracking capabilities and exceptional customer support. [(7 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1934309&qs=pros-and-cons#reviews) Users find the **learning curve steep** , noting it takes time to master StoneShot's complex functionalities. [(6 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933693&qs=pros-and-cons#reviews) Users often face **email issues** with StoneShot, including slow performance and frustrating save functionality. [(4 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933842&qs=pros-and-cons#reviews) Users note the **missing features** in StoneShot, particularly in email functionality and the complexity it introduces. [(4 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933866&qs=pros-and-cons#reviews) Users find the **filtering issues** cumbersome, complicating the process of managing and creating email lists effectively. [(3 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1934363&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it challenging to navigate analytics and create events efficiently. [(3 mentions)](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1930104&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of StoneShot ##### 1. Customer Support Users praise the **responsive customer support** from StoneShot, highlighting their helpfulness and reliability for any inquiries. [ See 19 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1930283&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "A fairly intuitive tool. Template to quickly create new mailings. Very responsive support team" What do you like about StoneShot? Whenever I need assistance, the team is very responsive and a solution is always put in place quickly. The platform is also easy to use and very user- ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Working with SF for 5 years" What do you like about StoneShot? Easy to use and the support you get from the Sf team. ##### 2. Ease of Use Users find StoneShot's platform to be **easy to use** , enhancing their experience with updated features and intuitive design. [ See 16 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933975&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "A fairly intuitive tool. Template to quickly create new mailings. Very responsive support team" What do you like about StoneShot? Whenever I need assistance, the team is very responsive and a solution is always put in place quickly. The platform is also easy to use and very user- ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Working with SF for 5 years" What do you like about StoneShot? Easy to use and the support you get from the Sf team. ##### 3. Helpful Users commend the **excellent customer service** of StoneShot, appreciating their proactive support and quick response times. [ See 10 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933616&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "A fairly intuitive tool. Template to quickly create new mailings. Very responsive support team" What do you like about StoneShot? Whenever I need assistance, the team is very responsive and a solution is always put in place quickly. The platform is also easy to use and very user- AT Anselmine T. Mid-Market (51-1000 emp.) 5.0/5 "StoneShot is always very professional and reactive." What do you like about StoneShot? The team StoneShot is always very reactive to requests and questions that we might have. They provide an excellent customer service, are very patient ##### 4. Response Time Users commend the **excellent response times** from the support team, receiving timely assistance for technical questions. [ See 10 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1934216&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "A fairly intuitive tool. Template to quickly create new mailings. Very responsive support team" What do you like about StoneShot? Whenever I need assistance, the team is very responsive and a solution is always put in place quickly. The platform is also easy to use and very user- ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 3.5/5 "Positive experience" What do you like about StoneShot? What I like most about Stoneshot is deliverability of emails vs others I've used (Pardot and Marketo). ##### 5. Email Marketing Users find StoneShot's **email marketing effectiveness** impressive, praising its tracking capabilities and exceptional customer support. [ See 7 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1934309&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 3.5/5 "Positive experience" What do you like about StoneShot? What I like most about Stoneshot is deliverability of emails vs others I've used (Pardot and Marketo). ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "A highly intuitive platform with comprehensive analytics that make it easy to interpret data." What do you like about StoneShot? The email templates, event coordination and reporting. ### 5 Cons or Disadvantages of StoneShot ##### 1. Learning Curve Users find the **learning curve steep** , noting it takes time to master StoneShot's complex functionalities. [ See 6 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933693&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "A fairly intuitive tool. Template to quickly create new mailings. Very responsive support team" What do you dislike about StoneShot? I still have a lot to learn about all the functions. Once I get more familiar with them, I think I’ll be able to work more efficiently. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "Great platform, amazing support" What do you dislike about StoneShot? Some processes can take a while to learn ##### 2. Email Issues Users often face **email issues** with StoneShot, including slow performance and frustrating save functionality. [ See 4 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933842&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 3.5/5 "Positive experience" What do you dislike about StoneShot? Landing page and email builder functionality not fully developed compared to others. AN 3.5/5 "Stoneshot review" What do you dislike about StoneShot? Sometimes the individual elements in the mail are to fixed which stretches the email unnecessarily ##### 3. Missing Features Users note the **missing features** in StoneShot, particularly in email functionality and the complexity it introduces. [ See 4 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1933866&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 3.5/5 "Positive experience" What do you dislike about StoneShot? Landing page and email builder functionality not fully developed compared to others. PH Paivi H. Small-Business (50 or fewer emp.) 5.0/5 "A fantastic partner with excellent customer service and a straightforward, easy-to-use system" What do you dislike about StoneShot? Creating resend lists to those who have not opened earlier emails. It would be great if there was a tick box option on advanced tab to filter out thos ##### 4. Filtering Issues Users find the **filtering issues** cumbersome, complicating the process of managing and creating email lists effectively. [ See 3 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1934363&qs=pros-and-cons#reviews) See Related User Reviews PH Paivi H. Small-Business (50 or fewer emp.) 5.0/5 "A fantastic partner with excellent customer service and a straightforward, easy-to-use system" What do you dislike about StoneShot? Creating resend lists to those who have not opened earlier emails. It would be great if there was a tick box option on advanced tab to filter out thos ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great platform and incredible support team" What do you dislike about StoneShot? It's a bit tricky to use multiple filters when creating a new list ##### 5. Not Intuitive Users find the **interface not intuitive** , making it challenging to navigate analytics and create events efficiently. [ See 3 mentions ](https://www.g2.com/products/stoneshot/reviews?filters%5Bsentiment_snippet%5D=1930104&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Always helpful, quick to respond and very accurate with fixing our issues" What do you dislike about StoneShot? Sometimes their analytics can be confusingly laid out, which means it takes some time to find what we are looking for. It can also be frustrating when AN Enterprise (\> 1000 emp.) 4.5/5 "Sometimes the process are kind of difficult, but the team is always willing to help." What do you dislike about StoneShot? Making events is a bit har and not intuitive. CD Conceicao d. Sales Marketing Assistant Enterprise (\> 1000 emp.) 3/4/2024 "StoneShot: a solid and user-friendly everyday tool" 5/5 What do you like best about StoneShot? StoneShot is a game changer for me and my team. It holds a user-friendly interface, robust features, an intuitive design with new editing tools and several analytics features, allowing to simplify the entire campaign process. Another key point is the great Client support response time each time a user seeks timely assistance. Review collected by and hosted on G2.com. What do you dislike about StoneShot? Nothing negative to mention. Although there is always room for improvement, I believe that the flexibility that the user already has in customizing their campaigns should continue to be expanded. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? The use of the platform and its tools allows us to deliver relevant information to our clients in an easy and efficient way, bringing visibility to the BNP Paribas Asset Management brand and its products, be it by sending a newsletter, informing about a webcast, or promoting another type of event. Review collected by and hosted on G2.com. Show More Response from Gavin John of StoneShot [Editedit](https://www.g2.com/survey_responses/stoneshot-review-5390584/official_response/edit) Hi there. Thanks so much for the awesome review. We are positively glowing :) We have some exciting updates coming that should improve customization and reporting. We'll be in touch! Thanks, Gavin 7/15/2026 Current UserValidated ReviewerSource: In-app AN Verified User in Financial Services 7/15/2026 "Reliable and efficient tool for investor communications workflows" 4.5/5 What do you like best about StoneShot? StoneShot has worked well for our investor communications workflows. I have used it to send event invitations, track RSVPs, and distribute batch emails to investors, and it has been reliable and efficient for these tasks. The platform is straightforward to use and helps keep outreach and attendance tracking organised in one place. Review collected by and hosted on G2.com. What do you dislike about StoneShot? It would be helpful if StoneShot provided user guide videos explaining how to use the platform, so there is an easy reference point when needed. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? StoneShot is solving the challenge of managing investor outreach in a structured way by centralising event invitations, RSVP tracking, and batch email distribution, which benefits me by saving time, reducing manual follow-ups, and giving clearer visibility on who has received communications and confirmed attendance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") GI Verified User in Insurance Small-Business (50 or fewer emp.) 6/25/2026 "Streamlined Compliance with Some Automation Gaps" 3.5/5 What do you like best about StoneShot? I appreciate StoneShot's built-in support for regulated financial and insurance industries, along with its locked brand templates and precise audience segmentation. The fixed template library is a significant time-saver because it lets me use pre-approved email layouts that include mandatory insurance disclaimers, official logos, and standardized formatting, ensuring compliance. The contact segmentation feature is also highly effective; it allows me to divide stakeholders into groups like IT teams, underwriting staff, and executives, sending detailed information only to those who need it. This helps prevent information overload. Additionally, the simple campaign analytics are beneficial because they let me track email opens and link clicks in real time, which helps in prioritizing follow-up calls. I also value the centralized email archiving because it saves all project updates, testing reminders, and announcements in one place. This is convenient for audits or reviewing communications. Lastly, I find the scheduled automated email sequences particularly useful in streamlining our user acceptance testing process; they go out automatically to remind clients about feedback, which keeps our timelines on schedule. Review collected by and hosted on G2.com. What do you dislike about StoneShot? One major shortfall is the lack of flexible conditional logic and branching within automated email workflows. There's no built-in stop trigger, like halting outgoing messages if a client submits testing feedback. I have to monitor campaign activity constantly and manually pause messages, which is time-consuming with multiple projects. It results in clients receiving repetitive follow-up messages even after completing their reviews, making it look unprofessional. The lack of native integration with Optimizely is another inconvenience. I can't auto-populate progress inside emails, so I manually insert testing URLs and notes each time. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? StoneShot organizes client communication, ensures compliance with legal templates, segments contacts effectively, and monitors email activity. However, it lacks integration with Optimizely, requiring manual entry of URLs and notes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") GF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 6/17/2026 "Streamlines GDPR Compliance, Data Sync a Plus" 3.5/5 What do you like best about StoneShot? I love the automatic sync with eSurvey, which adds custom sentiment tags to contact profiles instantly, saving me from manual data handling. Its built-in GDPR toolkit is also fantastic, easing compliance stresses with features like timestamped record logging and legal footers ready to go for German laws. The BotShield analytics filter is another standout, ensuring that our campaign metrics are accurate and not inflated by fake bot opens. The pre-made branded email templates are a huge time-saver for us, allowing quick and easy launches of internal newsletters and event invites, all while staying true to our branding. Review collected by and hosted on G2.com. What do you dislike about StoneShot? First, the native filtering builder for survey-segmented audiences lacks multi-condition layered logic, which limits how precisely we target stakeholders based on eSurvey responses. Right now, I can only filter by a single survey tag or customer attribute at once. For example, I cannot create a combined list of retail partners who submitted negative shelf-life feedback AND ordered our premium cold-cut range in the last two months. To pull this targeted group, I have to export two separate contact CSV datasets and cross-reference them in Excel every time I need to send tailored corrective outreach to wholesale clients. There is also no option to schedule automated weekly summary reports tracking survey email performance; I must manually download and compile metrics to share with our quality control leadership team each Friday. Second, the mobile interface is extremely stripped down with limited editing functionality, which slows down urgent operational responses. I regularly tour our production facilities and meet with regional retail distributors across Northern Germany, and I often spot spikes in negative eSurvey feedback while off my desktop. The mobile view only allows me to view contact profiles and basic campaign stats—there is no ability to edit existing email templates, adjust triggered survey follow-up rules, or launch emergency communication sequences. If multiple customers flag safety packaging defects overnight, I cannot deploy a responsive notification email until I return to the office, delaying our customer recovery efforts. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? StoneShot eliminates tedious manual data matching with eSurvey, saving hours weekly, and bridges survey data with communication, enhancing customer experience. It ensures GDPR compliance, filtering bot traffic for accurate analytics, and provides reliable branding and reporting tools, streamlining feedback-driven operations and improving food quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") GP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 6/16/2026 "Efficient Communication with Needs for Multilingual Improvement" 3.5/5 What do you like best about StoneShot? I love the native two-way integration with Nimble CRM and segmentation functionality in StoneShot. It automatically refreshes contact data overnight, eliminating manual admin work and keeping records consistent. The synced segmentation allows us to create groups for primary caregivers, secondary guardians, and migrant households, which significantly reduces irrelevant mass emails and parent complaints. The drag-and-drop automation workflow builder for campus event communications is a massive labor saver, as it enables automated, sequential email processes without manual effort, and we benefit greatly from the built-in analytics dashboard for quick reporting. Additionally, the GDPR-compliance tools are crucial for us, outperforming standard email marketing platforms by archiving every send, open, and click indefinitely for audits, and the one-click data purge is a lifesaver for handling data deletion requests. StoneShot’s tailored pre-built templates are perfect for education, featuring branding locks that ensure consistency across communications. The conditional text feature is fantastic, especially for multilingual outreach, as it lets us use one template for all language groups. Review collected by and hosted on G2.com. What do you dislike about StoneShot? Limited native multilingual content management for minority regional languages. The conditional text tool only supports side-by-side German and one secondary language at a time. We cannot store multiple translated text blocks within a single email template, which requires duplicating templates for each additional language group. This increases our template library size, doubles proofreading work, and poses compliance risks if we forget to update every version after changes. DSGVO-compliant native parent consent tracking & granular preference management is lacking. StoneShot only offers basic global unsubscribe links, falling short of German school data protection rules. We must maintain a separate Excel register for consent changes and manually cross-reference it with StoneShot segments monthly. Limited native event registration functionality for school-specific activities. There are no dedicated fields for student grade groups or other specifics needed for K-12 events. The platform also can't auto-block duplicate registrations or cap attendance, requiring manual filtering of sign-ups. There's no built-in QR check-in tool for event attendance, so we rely on third-party software. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? StoneShot streamlines GDPR-compliant email segmentation, syncing with Nimble CRM for precise group management, automates event communications with workflow builders, and provides GDPR tools for data protection compliance, drastically reducing manual tasks and communication errors while ensuring regulatory adherence. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AN Verified User in Financial Services 7/28/2026 "Reactive teams" 4/5 What do you like best about StoneShot? The interlocutors are always very responsive and attentive. They quickly provide solutions tailored to our needs and ensure quality support. Review collected by and hosted on G2.com. What do you dislike about StoneShot? Certain malfunctions can sometimes occur and their origin is not always obvious to identify. However, the support team is responsive and quickly provides solutions. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? The platform facilitates the creation, sending, and tracking of our marketing emails, while saving us time through the automation of certain tasks. This allows us to improve our organization and more easily track the performance of our campaigns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-appAI Translated ![Bonneau R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bonneau R.") BR Bonneau R. Content & Newsletter Manager Media Production Mid-Market (51-1000 emp.) 3/15/2026 "Tailored for Financial Compliance, Integrates Seamlessly, Needs UI Update" 4/5 What do you like best about StoneShot? I appreciate how StoneShot is tailored for financial services compliance, especially for the German market. It incorporates BaFin and EU regulations directly into templates, workflows, disclaimers, and audit trails, saving us significant time and reducing manual compliance risks. I value the all-in-one structure that combines email marketing, event management, content distribution, and sales enablement. It eliminates fragmentation, maintains branding consistency, and streamlines workflows. The integration with our CRM is seamless, letting relationship managers engage with clients quickly while ensuring compliance. The platform's usability is intuitive enough for non-technical users, yet powerful enough to handle professional B2B communications. StoneShot balances compliance, usability, and integration, making it a standout tool for regulated financial companies. Review collected by and hosted on G2.com. What do you dislike about StoneShot? First, the user interface can feel a bit dated and less intuitive compared to modern marketing tools. Some workflows take extra clicks, and certain settings are nested in menus that aren’t always obvious—especially for new team members. It’s functional, but the UX could be more modern and streamlined. Second, customization flexibility is sometimes limited to keep compliance strict. For example, some email and landing-page design tweaks require template support or can’t be adjusted freely in the editor. If you want highly unique designs, you may hit small constraints. Third, advanced automation and journey-building are solid but not as flexible or visual as some pure-play marketing automation tools. More complex nurture paths can take extra setup time, and the visual builder could be more drag-and-drop friendly. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? StoneShot eliminates compliance risks, integrates our fragmented tools, streamlines workflows, and scales our client communications in an efficient, regulated manner. Review collected by and hosted on G2.com. Show More Response from Gavin John of StoneShot [Editedit](https://www.g2.com/survey_responses/stoneshot-review-12481444/official_response/edit) We're pleased to hear that StoneShot has helped you streamline workflows, reduce compliance risks, and integrate your client communications efficiently. We appreciate your feedback on the user interface, customization limitations, and automation flexibility, and we'll work to address these areas for a better user experience. Thank you for sharing your insights with us. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 7/19/2023 "A fairly intuitive tool. Template to quickly create new mailings. Very responsive support team" 5/5 What do you like best about StoneShot? Whenever I need assistance, the team is very responsive and a solution is always put in place quickly. The platform is also easy to use and very user-friendly. Review collected by and hosted on G2.com. What do you dislike about StoneShot? I still have a lot to learn about all the functions. Once I get more familiar with them, I think I’ll be able to work more efficiently. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? It’s easy to send standardized emails to a large number of people, including forms and registration views. Following up afterward is straightforward as well. Review collected by and hosted on G2.com. Show More Response from Gavin John of StoneShot [Editedit](https://www.g2.com/survey_responses/stoneshot-review-8336489/official_response/edit) Hi there. Thanks so much for your review! Please let us know via support@stoneshot.com if we can help you tame more tech :) I've also dropped a link below to our learning site that's getting a usability refresh as we speak. Thanks, Gavin [See how StoneShot improved](https://www.stoneshot.com/learn/) 7/17/2026 Current UserValidated ReviewerSource: In-app AN Verified User in Financial Services 7/16/2026 "Easy to use platform with great customer service" 4.5/5 What do you like best about StoneShot? The responsiveness of the team. They're always quick to help, positive, and solution-oriented whenever we encounter an issue. The platform is also easy to use, even for non technical users. Review collected by and hosted on G2.com. What do you dislike about StoneShot? The design blocks are quite preset, which limits customisation. Setting up events can also bit a bit difficult at first and requires some training, but once you get used to it, it's easy to manage. Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? Email campaigns management Email event automation Time saver Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Financial Services 7/15/2026 "Stoneshot is an essential email comms platform for regularly communicating a defined user base" 4/5 What do you like best about StoneShot? All in one solution for managing user lists, planning email campaigns and tracking analytics easily Easy for teams to share and use common brand templates Very quick and prompt customer service and turnarounds Review collected by and hosted on G2.com. What do you dislike about StoneShot? Occasional weird bugs - e.g. with formatting and display. Some bugs with password tokens when creating new users. Old templates might break and need to be refreshed as the backend is changed Review collected by and hosted on G2.com. What problems is StoneShot solving and how is that benefiting you? Internal Communications Review collected by and hosted on G2.com. 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