Starshipit Reviews & Product Details

Starshipit is great for shipping all of my orders for my ecom store. It is simple and easy to use, the set up and integration was straightforward. Customer service is always 10/10 whenever I need help. It has saved me a lot of time! Review collected by and hosted on G2.com.

There is a slight delay between fulfilling orders in Starshipit and Shopify. Review collected by and hosted on G2.com.

The integration of our ecommerce store and the setup of our multiple shipping carriers was made very simple with the out of the box solutions. We use starshipit across 3 brands and 100,000+ orders yearly. Review collected by and hosted on G2.com.

Often getting in touch with customer support in a timely manner can be difficult as issues arise and need to be resolved quickly but support can take days. Review collected by and hosted on G2.com.

The support is fantastic, with fast follow up for any technical issues that arise. The portal is easy to use and intuitive. Review collected by and hosted on G2.com.

Sometimes settings revert to the default, which can be a little annoying. Easily fixable though Review collected by and hosted on G2.com.

Customer service is amazing, always available whenever there were issues and getting through the transition and the set up process was made far easier with quality support. We were hesitant about the admin required to change our courier and software but it was only a couple of hours to completely transfer everything over. The fact that we could bulk print orders and verify bulk addresses were the number one benefit for us saving a lot of time. Review collected by and hosted on G2.com.

Getting the correct address verification and integration with Aramex. I think there needs to be a thorough integration and troubleshooting process to ensure the correct addresses are being entered on Shopify and are verified correctly onto Starshipit and through to Aramex. Incorrectly verified addresses for orders cost time, money and customer service and getting this right from the very start would have removed a lot of the cost of changing over. Review collected by and hosted on G2.com.

Honestly the helpful start up call sold me. I had signed up to star ship it once prior and didn't get the same start up service. The service I got made me realise how easy it was to use. I needed it done FAST after our Black Friday Sale blew up bigger than expected. I was on a call the next day and set up that same day! I felt confident to use the platform which made the most difference.

The platform is also AMAZING, straight forward and easy to use. The customer support we have had has been incredible. Review collected by and hosted on G2.com.

I haven't figured out how to add our wholesale website (we have two) I also haven't made the time to look into it yet. Review collected by and hosted on G2.com.

Seamless integration with our ecommerce platform and shipping carriers. Very intuitive for various shipping scenarios that I encounter. Support team are always responsive. Review collected by and hosted on G2.com.

You can only set 1 default sender's address - meaning if your pick-up address is different for some reason, you need to manually change it. When printing labels of different sizes (for example, domestic and international labels), you need to manually send to different printers - not a huge deal but would be convenient if it could automatically send to print to pre-selected printers.

When printing the packing summary, would be nice to be able to order it by a particular feature like SKU or Size as it is currently random (our inventory is ordered by size so it does make picking a bit of a pain). Review collected by and hosted on G2.com.

Customer support is top notch. When already dealing with all the various Shopify integration suppliers, it can be incredibly overwhelming. Particularly if you choose a supplier that only offer chat or email support. There is always so much to understand about Shopify, that when you choose a supplier like Starshipit, who are experts with the platform, their knowledge on setup and integrations is a life saver. Review collected by and hosted on G2.com.

More shipping integrations please. We are signing up to KiwiExpress and it would be super helpful if you also integrated with them. Not many shipping companies deal with heavy items as a specialty, and so are very expensive. But KiwiExpress offer expertise at a reasonable price for our customers Review collected by and hosted on G2.com.

Easily integrated, lots of hands on help from the team to get started. Prior to using Starshipit, I was manually generating all shipping labels for my business which took hours, but now I'm able to use Starshipit and have my labels generated in seconds. I am sure there are lots of features that I'm not even using yet that if I spent some more time getting used to the platform, would transform my business again. Review collected by and hosted on G2.com.

There are a lot of features and sometimes it is hard to know which feature will give you the outcome you want, in the most efficient way. However, I always feel like I can reach out to my Account Manager and they will be able to help with this. Review collected by and hosted on G2.com.

I like it how you can organise the customers in alphabetical order or which country they are from. It is easy to print off the shipping labels, and it is easy to set up profiles for different types of packages. I also love it how easy it was to set up with my Etsy and Shopify stores. Review collected by and hosted on G2.com.

You can't see the total cost of the labels Review collected by and hosted on G2.com.

starshipit was one of few that integrates with all our separate platforms. It allows us to keep track of all shipping in one place. It's very simple to set up and use.

We had an issue with Starshipit not processing zero value orders, and we send a lot of sample/free parcels but after contacting customer services the development team fixed the issue within a few working days. Review collected by and hosted on G2.com.

Having to reset the collection date for our courier every day is a little annoying but only takes 30 seconds to do. Review collected by and hosted on G2.com.