Starshipit Reviews & Product Details

We were tasked with fixing a woocommerce store on our client's website as previous web developers had been unable to help them with their issues with shipping at checkout. Starshipit were confident their software could work and they helped us every step of the way with set up and integration. We were looking for something that was as easy to integrate as a woocommerce plugin but worked better and more consistently and with the support we needed. We wanted something that was intuitive and easy to navigate and this was ticking all the boxes. Customer support throughout was fantastic. The team were helpful, knowledgeable, and easy to reach whenever I needed them and were also there to guide our client on using the software. We have yet to see how it handles heavy loads but so far are very satisfied with it's performance and pricing has definitely matched it's performance. Review collected by and hosted on G2.com.

Using starshipit was initially a bit of a learning curve but with the support from the Starshipit team any issues were resolved. Review collected by and hosted on G2.com.

Better UI now but not sure if performance is enhanced. Review collected by and hosted on G2.com.

Less bugs. I couldn't change checkout rules earlier this year because of a KNOWN bug in their system. If it's known, why don't they fix it? Review collected by and hosted on G2.com.

I appreciated the onboarding assistance from Starshipit, especially having Ellie Korth, who was contactable often and replied as quickly as possible, which was crucial since we had a tight deadline. Once I understood the product, it was really easy to use. The initial setup was straightforward because the client only had three items on their store, which made setting up rules, box sizes, and weights simple. Review collected by and hosted on G2.com.

I think some of the printer settings were a bit clunky. It seems they are mid transition between some different services and they were causing issues with each other. Review collected by and hosted on G2.com.

Switching over from a competitor can always be challenging however moving to Starshipit has been a great choice. Their platform and processes are smooth and easy to use whether you are a large volume seller or sell on the smaller side. Any issues that we faced or customization we needed was happily looked into and acted upon by the thorough Starshipit team. Review collected by and hosted on G2.com.

Some minor features that was offered by a competitor are not supported. Review collected by and hosted on G2.com.

As a logistics company focused on pick and pack operations, we’ve found StarshipIT to be a game changer. The integration with our existing systems was smooth, and it has significantly streamlined our order fulfillment and shipping workflows. The automation features save us valuable time, and the platform is intuitive for our team to use. Customer support has been excellent—fast, knowledgeable, and genuinely helpful. Great tool for scaling efficient logistics! Review collected by and hosted on G2.com.

No phone number to call for a quick resolve to a problem. Review collected by and hosted on G2.com.

Very smooth and always working, support is quick and 10/10 service in the app, we use it for many years now and its been smooth all the time. Review collected by and hosted on G2.com.

Nothing, everything is never too hard for them to help with. When you call they answer or they get back to you quickly. Review collected by and hosted on G2.com.

Starshipit has helped me to automate my shipping system and has allowed me to find time for other features in my business. Review collected by and hosted on G2.com.

The set up took some time but was worth it. Review collected by and hosted on G2.com.

The designed functionality is great. I moved from ShipStation to StarShip because of the live rates in the checkout option. Review collected by and hosted on G2.com.

Unfortunately, the printing of labels is unreliable and I often have issues I didn't have with ShipStation, or printing directly ex eParcel, or printing ex Sendle direct. I suspect they're releasing new features that break existing functionality, then have to patch the software after it goes live. Review collected by and hosted on G2.com.

It is very simple to use with its intuitive interfaces. The Shopify integration is fairly reliable and only rarely do I need to manually trigger an import to bring in missing orders. The workflow functionality for verifying products to pack prior to printing labels is very useful. It gives you the ability to create plain shipping labels for postage items that require stamps. The print client installed on the shipping desktop is reliable and doesn't crash as often compared to some other shipping applications. Review collected by and hosted on G2.com.

Inability to see product images on packing slips and order fulfilment screens. Apparently this was going to be released sometime around December 2023 but it is July 2024 and it still hasn't been released. Packing slip custom design interface is very painful to use. When changing the parcel size you need to click refresh to load the applicable prices. Review collected by and hosted on G2.com.

We use Starshipit daily and find the app integrates seamlessly with Shopify. Find the ease of entering all relevant data for individual parcels quite simple. Then all specific shipping options are presented immediately in one place. I have had to access customer support a couple of times with questions around implementation, or changes within our business and they have been quick to respond to all questions and provide additional training or support where required. Review collected by and hosted on G2.com.

It would be very helpful to have an easier way to connect customer location and charge shipping according to weight and postcode. This may be a Shopify issue though. Review collected by and hosted on G2.com.