SQM CX Quality™ Pricing Overview

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SQM CX Quality™ Pricing Key Insights

Last updated on Jul 01, 2026

SQM CX Quality™ offers 1 pricing edition, starting at $0. SQM CX Quality™ pricing tiers are designed to support different usage levels and team sizes. SQM CX Quality™ also offers a free trial. Compare the SQM CX Quality™ pricing table below to figure out the best fit for your needs. Some plans may require you to contact SQM Group for custom pricing.

mySQM™ Auto QA Demo Video Request — $0
Rated 4.5 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

mySQM™ Auto QA Demo Video Request
Free Trial
Request Demo

Request a mySQM™ Auto QA Demo Video. You will receive a password within one business day. Our demo will show you how Auto QA Scoring AI-powered solution delivers benchmarkable quality assurance and predictive customer satisfaction scores for every call, ensuring exceptional service delivery. There are four Auto QA Solution Demo Videos: Quality Assurance Agent Self-Coaching Agent Self-Training Rewards & Recognition. Learn about SQM's prediction model, which uses standardized customer service metrics, AI, and regression analysis to predict a benchmarkable customer satisfaction score derived from a QA evaluation. Also, our QA CSat prediction model provides a high statistical correlation to CSat surveys, translating to a  95% success rate in predicting agent CSat in most cases. SQM Group is a quality assurance specialist for helping call centers deliver great customer service. For our mySQM™ Auto QA software, our client's average ROI is 450%, and the payback period is less than 3 months.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

9 months

Perceived Cost

$$$$$

SQM CX Quality™ Pricing FAQs

Generated using AI
Is SQM CX Quality™ free, or does it offer a free trial?

SQM CX Quality™ does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.

Who is SQM CX Quality™ pricing best suited for?

Based on my.SQM Auto QA's pricing structure on G2, the solution is best suited for mid-market and enterprise contact centers, particularly in insurance, healthcare, financial services, and consumer services. G2 reviewers from mid-market organizations frequently highlight the value of 100% call evaluation, agent benchmarking, and real-time coaching tools for managing larger agent teams. Enterprise reviewers in insurance and telecommunications emphasize the CSAT prediction accuracy and scalability. G2 reviews of my.SQM Auto QA also indicate strong adoption among quality assurance managers and supervisors who need automated, bias-free scoring across high call volumes, making it less ideal for very small teams with limited QA infrastructure.

What are the key differences between the free and paid versions of SQM CX Quality™?

According to G2's pricing data for my.SQM Auto QA, there is no permanently free version. Instead, my.SQM Auto QA offers a free demo video request that gives prospective buyers a time-limited evaluation of core capabilities, including Auto QA Scoring, Predictive Customer Satisfaction, Agent Self-Coaching, and Rewards and Recognition modules. The fully licensed version of my.SQM Auto QA unlocks complete access to all features across 100% of calls evaluated, real-time notifications, data analytics, and agent benchmarking. G2 reviewers note that the demo effectively showcases the AI-powered scoring and CSat prediction model, helping teams assess fit before committing to a custom enterprise quote.

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SQM CX Quality™ Pricing Reviews

(2)
MT
Mayhew T.
Sales Manager
Mid-Market (51-1000 emp.)
"Intuitive, Seamless Integration, and Feature-Rich Quality Control"
5/5
What do you like best about SQM CX Quality™?

The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasizes accuracy and clarity in customer service quality control, which I really value. I also appreciate how seamlessly it integrates with existing tools, making onboarding and setup much simpler. Review collected by and hosted on G2.com.

What do you dislike about SQM CX Quality™?

I honestly have nothing bad to say. Their customer service makes it incredibly easy to clear up any doubts or questions. On top of that, I really appreciate the wide range of features—everything from customizable dashboards and detailed reports to compliance tracking and performance analysis. Review collected by and hosted on G2.com.

Response from SQM Group of SQM CX Quality™
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Dear Mayhew,

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team

AN
Verified User in Insurance
"Missing Demographics"
3/5
What do you like best about SQM CX Quality™?

It provides insight into the Voice of the Customer which is critical in a servicing role. Review collected by and hosted on G2.com.

What do you dislike about SQM CX Quality™?

The scope of the service is limited to landline phone calls. As the vast majority of people have moved from landlines to cell phones and the number increases year over year, the value of this service diminishes as the demographics being evaluated are increasingly limited. Review collected by and hosted on G2.com.

Response from Amber Seale of SQM CX Quality™
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We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team

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