What is SpaSoft, and what problem is it built to solve?

SpaSoft is used to manage spa operations, including appointment booking, reservations, guest information, and service records.

What company sizes is SpaSoft designed for?

SpaSoft is designed for teams of all sizes.

Which industries is SpaSoft built to serve?

SpaSoft is built to serve the hospitality industry.

What support options are available, and is live/human support included?

Support options include 24/7 live-rep support, phone support, and email or help desk support.

What training resources are available to help teams get started?

SpaSoft provides several training resources to help teams get started: Live online training Documentation In-person training Webinars

SpaSoft Reviews 2026: Details, Pricing, & Features

IC

Israel C.

IT Hospitality Services Manager

Mid-Market (51-1000 emp.)

Originally submitted 11/30/2023

"The experience was positive, but the on-premise service feels outdated and lacks functionality"

3.5/5

What do you like best about SpaSoft?

It is user-friendly, intuitive, and straightforward to manage from an IT perspective. The reports are not only easy to generate but also highly useful. Additionally, when it was first installed, it seamlessly integrated with our PMS (Sihot), making it an effective solution for us Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

The installation process was straightforward, though it required some additional time to complete due to the need for software installation and local server connections. We are now transitioning to SaaS models, which only require web browsers to operate Review collected by and hosted on G2.com.

What problems is SpaSoft solving and how is that benefiting you?

Spasoft assisted me in scheduling spa sessions and managing the revenue associated with spa services. Additionally, it seamlessly integrated the generated information into our PMS (Sihot) through a service integration. We found Spasoft to be an excellent solution that effectively integrated our technologies and managed spa services at a competitive price. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

12/6/2018

"Spa Guru"

4/5

What do you like best about SpaSoft?

There are ways to fix mistakes, and you can always find a way to get out something. Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

So many steps to do anything. There aren’t a lot of short cuts or easy ways of doing things. Review collected by and hosted on G2.com.

GD

George D.

Library Assistant

Higher Education

Enterprise (> 1000 emp.)

1/31/2018

"A convenient software for spas"

3.5/5

What do you like best about SpaSoft?

We used spasoft at our 5-star resort in NV. It was used as part of our daily routine in the spa. Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

I found that at times it could be a bit clunky or difficult to navigate. Review collected by and hosted on G2.com.

What problems is SpaSoft solving and how is that benefiting you?

The receptionists, massage therapists, and concierge were all able to utilize spasoft. We used it to locate reservations, but also to add notes for our each guest. Some guests were celebrating birthdays, were with large parties, or didn't really speak english. We were able to create notes on the reservations so everybody would be known and up to date on our guests. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Enterprise (> 1000 emp.)

6/11/2018

"Helpful System"

3.5/5

What do you like best about SpaSoft?

The ability to open invoices in a PDF and search for specific ones. Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

It’s a little outdated and could be more user friendly. Review collected by and hosted on G2.com.

AA

Amanda A.

Front Desk Agent

Hospitality

Enterprise (> 1000 emp.)

7/10/2017

"Could Use Some Work But Easy To Learn"

2.5/5

What do you like best about SpaSoft?

Easy to use system for our newly opened spa. I took a little while to learn the in's and outs of the system but in a few weeks I was able to maneuver fairly well. Everything from booking appointments to checking people in. Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

I wish this system would work with our Micros system. We have to have 2 separate systems when we cash someone out for their services. We require several signatures from both systems and sometimes it gets to be a pain in the neck. Review collected by and hosted on G2.com.

UL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

1/19/2018

"Dated, but highly customizable"

3.5/5

What do you like best about SpaSoft?

It’s useful features and customization abilities Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

Aesthetically displeasing, can be extremely slow in a busy spa Review collected by and hosted on G2.com.

Recommendations to others considering SpaSoft:

Consider your needs depending on the size of your business. SpaSoft also lacks cloud based support - important to remember if you’ll be managing your spa business from your phone or home computer. Review collected by and hosted on G2.com.

What problems is SpaSoft solving and how is that benefiting you?

It offers everything from guest management, booking, many many reports about profits, performance and resource utilization, as well as the ability to book groups and connect with other types of software to gather payment Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

12/27/2017

"Spasoft"

0/5

What do you like best about SpaSoft?

It's easy to use and understand. It allows for easy booking of appointments. Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

It freezes often, it's hard to make changes and it's out of date. Also there's no app to use on your phone to view appointments from home. Review collected by and hosted on G2.com.

AH

Verified User in Hospitality

Enterprise (> 1000 emp.)

11/24/2017

"Feature Rich, But very Buggy"

3.5/5

What do you like best about SpaSoft?

Supports sale of products in addition to spa services, easy to navigate scheduler Review collected by and hosted on G2.com.

What do you dislike about SpaSoft?

Program frequently crashed despite numerous updates. Support wasn't always quick to fix. Review collected by and hosted on G2.com.

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What is SpaSoft, and what problem is it built to solve?

What company sizes is SpaSoft designed for?

Which industries is SpaSoft built to serve?

What support options are available, and is live/human support included?

What training resources are available to help teams get started?

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