The product is easy to use and straightforward to navigate. Our contacts are highly responsive, and any issues we report are taken seriously and resolved quickly. The survey platform is also very helpful for our sentiment surveys, and it eliminates many of the manual processes we previously had to handle. Span integrates with all our work tracking software and services and we have never noticed any downtime. Review collected by and hosted on G2.com.

The way the platform calculates its metrics can feel a bit too opaque, which sometimes raises questions about accuracy. In addition, the service integrations can be somewhat difficult to configure, and the setup process isn’t always as straightforward as I’d expect. Review collected by and hosted on G2.com.

Having access to the underlying data catalog Review collected by and hosted on G2.com.

I'm not able to set up custom goals for my team Review collected by and hosted on G2.com.

As our company's VP of Finance, it's hard for me to know what EXACTLY my engineers and product teams are working on. Through Span, I'm able to tag what projects each individual employee is working on and apply their own respective compensation rate against that project. After aggregating all of the employees, I can then see I have 8 FTEs working on project X which cost me $Y. I have 11 FTEs working on project B costing me $C. It's a great tool giving me visibility into managing our company's labor resources against our critical projects/goals.

It also helps that the Span team is incredibly responsive. Any feature requests that I have are met with genuine curiosity as to my use case and with a pleasant attitude. I love their team. Review collected by and hosted on G2.com.

I've only been using the platform for 2 months now, but haven't found anything material that bothers me. As mentioned before, anything that I've wanted, they've addressed for me personally. Review collected by and hosted on G2.com.

- Lots of useful metrics, and it's easy to to see comparisons (over time, relative to org, etc)

- Dark mode is incredible and makes me want to use the product more

- The team is responsive, collaborative, and generally cares about user experience. Great all around

- Depth of information is really valuable, and there is clear thought into what metrics exist

- The Insights functionality is super useful, and notification options that go along

- UI is clean across the app. Especially the activity log screen Review collected by and hosted on G2.com.

Nothing major! Some additional features I'd love to see in the future:

- Would be great to be able to tweak the definitions for some calculations, or fork off of core metrics to tailor them more. Example - some of the time calculations can be nuanced (meeting time, focus time, etc). The definitions that power these metrics sometimes miss out on how different companies operate, and may over/under capture the actual time (e.g. if an interview is scheduled, but technically has only has 1 "participant", how does that get captured?)

- Would be nice to have more aggregation options. I'd love to have a landing screen dashboard where you can pick the top 3-4 metrics to surface in one rollup dashboard. The Reports Summary is close, but doesn't quite have the customization I need. Even a "favorite" option within each individual metrics tile could feed into an individualized view Review collected by and hosted on G2.com.

The SPAN team is kind, very collaborative, receptive to our needs and eager to address any concerns. They care about their product and their customers.

Some of the things I've come to appreciate about the tool so far include the following:

- Easy and intuitive

- One stop shop for key Jira metrics I care about

- Saving on time previously spent creating queries and dashboards to extract the desired metrics

- Allows leadership to gain insights that can lead to meaningful conversations on ways we can improve our processes and practices

- It has helped provide some light on patterns we had not noticed

- The ability to customize the Teams to suit our needs Review collected by and hosted on G2.com.

Nothing meaningful to add here. As a new user, I'm still tinkering with it and continuing to explore its potential for our team. However, the SPAN team has been very receptive to the issues and requests we've raised so far, so nothing to add at this time. Review collected by and hosted on G2.com.

The tool is easy to use, the team is incredibly responsive, and the data we get is invaluable. We use it across our organization to inform allocation, velocity, and performance. Getting it set up was way easier than other tools and the integrations we have with JIRA, Github, and Gcal helped to illuminate areas of the company that we didn't have before. Review collected by and hosted on G2.com.

When I have something I dislike about Span, I raise it as a product feature. Sometimes they don't do it, sometimes they can and do. But I always know. Review collected by and hosted on G2.com.

They have been very supportive in our mission to improve our productivity by giving us insights into time spent coding, team activity, and throughput. As a company they've built trust by staying very close to our team, making product improvements as we've requested them, and the accuracy is very high. I hear zero complaints of the variety - 'this data isn't right' or 'I disagree with what this tells us'. It's been very helpful for getting initial insights to spark team conversation on how to improve how we work. Review collected by and hosted on G2.com.

It is a relatively new product so some features we've had to see incremental improvements to in order to use them, but they are very responsive and so it's really not an issue any more! Review collected by and hosted on G2.com.

Span has been incredibly helpful for us to get a sense of how our team is working and performing. It allows us to ensure that what we strive for is happening in the day-to-day lives of our engineering team. Span allows us to get folks on the same page and create consistent vs. point in time visibility. Review collected by and hosted on G2.com.

No major dislikes, the team is responsive to feedback and constantly innovating. Review collected by and hosted on G2.com.

Span is giving us insights on delivery, performance, and planning metrics that we never had before in an easy intuitive snappy interface. Also, the setup was relatively straightforward. The team at Span is fantastic to work with; they are very friendly, incredibly responsive, and are very committed to building a successful platform. Review collected by and hosted on G2.com.

Nothing major really. There are some kinks in the product that the team is still ironing out which is expected from a very new product. There are some heavy drill downs that could time out for example every now and then. Review collected by and hosted on G2.com.

Span is a game changer as an IC. It allows me to view my coding stats and see where I am improving or falling behind. The user experience is clean, with navigation being obvious and quick. Detailed breakdowns about the PR and Delivery process has allowed me to optimize my workflow by focusing on where things are slowing down. Review collected by and hosted on G2.com.

An integration with Azure Dev Ops would be great, I believe it's coming in the future. Also, a desktop app that I could keep open outside of my browser would be cool too. Review collected by and hosted on G2.com.