--- title: SoftTouch POS Reviews meta_title: 'SoftTouch POS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SoftTouch POS works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 6 scale: '5' date_modified: '2026-09-23' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant ---

SoftTouch POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find SoftTouch POS to be user-friendly and straightforward, enhancing their overall experience with ease of use. (1 mentions)
Users appreciate the user-friendly interface and extensive feature set of SoftTouch POS for seamless operation. (1 mentions)
Users find SoftTouch POS intuitive and user-friendly, making it easy to navigate its extensive feature set. (1 mentions)
Users suggest that the inventory module lacks depth and recommend adding a KDS feature for improvement. (1 mentions)
Users find the limited customization disappointing, wishing for enhanced features like KDS and a more robust inventory module. (1 mentions)

Top Pros or Advantages of SoftTouch POS

Top Cons or Disadvantages of SoftTouch POS

Usama N.
UN
Usama N.
Project Manager
Small-Business (50 or fewer emp.)
"Its a very good POS and friendly"
3.5/5
What do you like best about SoftTouch POS?

I have been using it for a long time, it looks straightforward and user-friendly to me and its feature set is very extensive. Review collected by and hosted on G2.com.

What do you dislike about SoftTouch POS?

There should be a feature of KDS in it and inventory module can be more extensive Review collected by and hosted on G2.com.

SO
Sean O.
P
Mid-Market (51-1000 emp.)
"Good system, convenient to use"
4/5
What do you like best about SoftTouch POS?

I like the convenience. Softtouch makes it easy to search through previous orders, and index them by card, date, etc. Makes End of Day a breeze, and taking orders is simple too Review collected by and hosted on G2.com.

What do you dislike about SoftTouch POS?

Honestly very little. You get logged out if you're idle for too long, which can be mildly annoying, and we were locked out the other day, but that's the exception rather than the rule Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"You don't have to be into tech in order to find your way around SoftTouch POS."
4/5
What do you like best about SoftTouch POS?

It is simple to use, very powerful, and customer service is always ready to assist. Tip distribution is self-explanatory and very handy. Review collected by and hosted on G2.com.

What do you dislike about SoftTouch POS?

Working at a restaurant, I remember my managers always complaining that they had difficulty updating the program as it was very very expensive. Maybe it has changed by now. Sometimes some data turned out to be inaccurate at the end of a month as I remember. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Enterprise (> 1000 emp.)
"SOFT TOUCH IS EASY AND FAST TO USE"
3.5/5
What do you like best about SoftTouch POS?

Very straightforward and easy to put in customer info Review collected by and hosted on G2.com.

What do you dislike about SoftTouch POS?

Sometimes you have to restart after it sitting too long Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Daily operations using soft touch"
2.5/5
What do you like best about SoftTouch POS?

I really like how easily you can navigate through each screen. Review collected by and hosted on G2.com.

What do you dislike about SoftTouch POS?

I hate the fact that they have zero tech support. Review collected by and hosted on G2.com.

Abdul H.
AH
Abdul H.
HSI Mentor
Small-Business (50 or fewer emp.)
"Touch screen sale assist"
4.5/5
What do you like best about SoftTouch POS?

Everything is organized. Using a touch screen very easy to choose between orders. Can make multiple accounts for different users at the same time. Z reports are very detailed and can set restaurant setting design very realistic. Review collected by and hosted on G2.com.

What do you dislike about SoftTouch POS?

It is a little slow in processing. Sometimes if multiple screens are being used it gives errors and doesn't give out details or crash while making z reports. Review collected by and hosted on G2.com.