# Socure Reviews **Vendor:** Socure **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.5/5.0 **Total Reviews:** 103 ## About Socure Socure’s patented machine learning platform powers an elevated standard for seamless CIP/KYC compliance, fraud detection, ID document verification, and bank account ownership validation through a purpose-built, end-to-end solutions suite that results in robust, industry-leading accuracy to unlock identity trust for digital interactions and engagement at onboarding and throughout the customer journey. ## Socure Pros & Cons **What users like:** - Users commend the **high accuracy** of Socure, enhancing fraud protection and identity verification with ease and confidence. (1 reviews) - Users value the **advanced analytics** of Socure, enhancing identity verification and optimizing fraud protection effortlessly. (1 reviews) - Users value the **business growth** enabled by Socure's high auto approval rates and seamless customer experience. (1 reviews) - Users commend the **excellent communication** of Socure, highlighting knowledgeable support that effectively resolves inquiries and issues. (1 reviews) - Users appreciate the **comprehensive coverage** of Socure, enhancing identity verification and fraud protection effortlessly. (1 reviews) - Customer Experience (1 reviews) - Customer Focus (1 reviews) - Users appreciate the **attentive and knowledgeable customer support** that simplifies onboarding for Socure software. (1 reviews) - Customization (1 reviews) - Daily Use (1 reviews) **What users dislike:** - Users find the **data analysis complexity** and account turnover changes in Socure confusing for new users. (1 reviews) - Users find the **data analysis complexity** of Socure confusing, especially with numerous attributes and code variations. (1 reviews) - Users find the **data analysis complexity** in Socure overwhelming, especially new users struggling with account turnover changes. (1 reviews) - Users find the **data analysis complexity** of Socure overwhelming, leading to confusion for new users on what to do next. (1 reviews) - Users find the **difficult learning process** of Socure challenging, leading to confusion and complications for new users. (1 reviews) - Learning Difficulty (1 reviews) - UX Improvement (1 reviews) ## Socure Reviews ### 1. Effortless AI Identity Verification with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmik V. | Associate Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Socure?** Its an AI powered platform for identity verifications and fraud protection which helps us to prevent any types of cyber fraud happening to any individual as this software is super easy to integrate and its implementation is also easy to a primary users and if anyone has any doubt in understanding about anything then its customer support helps us like a pro and they are super knowledgeable persons which helps us to resolve our problems with high accuracy, also its increased approva rate helps business increase auto approval rates for growth and its seamless customer experience with superior coverage of all gen-z to new country customers and its advanced technologies gives a 360 view of continuous inventions which we use 5-6 times a day in our daily basis by users. **What do you dislike about Socure?** its data analysis complexity with attributes and codes are more as a new user might get confused about what to do next and also its account turnover changes if we change a single account turnover. **What problems is Socure solving and how is that benefiting you?** t helps me by making customers onboarding with KYC and giving auto approvals and reducing manual reviews which helps us save lots of time and efforts and also its authenticity and reverification help us manage users account securely re-verify their identities. ### 2. Advanced KYC with Socure **Rating:** 4.0/5.0 stars **Reviewed by:** Tony M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Socure?** Continued improvment in functionality and feature set. **What do you dislike about Socure?** There has been a lot of turn over in the account representative position for our account. **What problems is Socure solving and how is that benefiting you?** Socure solves our KYC, BSA and AML requirements for approving customer accounts. ### 3. The team made it easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Socure?** It's good, effective software adn the team was attentive and knowledgable to make the onboarding quick and simple. **What do you dislike about Socure?** Really don't have any complaints - good experience so far **What problems is Socure solving and how is that benefiting you?** Socure helps us review and detect users and user behavior to ensure everyone is a legitimate user and root out potential fraud before it happens. ### 4. Predictive data with a suite of products that is evolving over time to meet our needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Wallace C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Socure?** The scores are predictive and the product suite is evolving in the right direction. We appreciate the speed of innovation and expect that the new products will help us fight new threats. Integration and customer support have been seamless. **What do you dislike about Socure?** Attributes are built into reason codes which can make analysis difficult. **What problems is Socure solving and how is that benefiting you?** We're using Socure to identify phone, email, and identity risk. The products we're currently using are tailored to third party fraud but we're excited about new products to help us more with first party fraud. ### 5. Director of Federal Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Socure?** I think the product itself is incredibly intuitive, and far ahead its competition as relates to the service providers that other gaming entities have historically used to carry out the KYC function. **What do you dislike about Socure?** We've run into a couple of hiccups along the way w/respect to some of the features (esp. DocV), so I'd love to ensure that product continues to receive attention and enhancements. **What problems is Socure solving and how is that benefiting you?** KYC & anti-fraud measures: it's integral to our ops ### 6. Simple and easy, but pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Socure?** Socure has an easy to user platform that allowed me and my designer to design DocV very easily. It's "out of the box" software made it easy to align on designs with stakeholders **What do you dislike about Socure?** Socure's pricing can be somewhat expensive and makes us think twice about using it for additional identify checks for login (outside of the core use, which is KYC) **What problems is Socure solving and how is that benefiting you?** Socure is helping us get as many people register for our app while making sure those people are KYC verified ### 7. Socure **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Socure?** Socure is proactive and focused on problem solving **What do you dislike about Socure?** Sometimes, deadlines and the rush to get things done can interfere with BAU work of clients. **What problems is Socure solving and how is that benefiting you?** Identifying low risk population for which friction can be avoided. ### 8. great in depth experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nick A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Socure?** The ability for us to feel confident in the review done by Socure Doc V step up when we are opening accounts. **What do you dislike about Socure?** I dont have a dislike. So this question is not applicable **What problems is Socure solving and how is that benefiting you?** Allows us to spend more time helping the customers use the product and less time onboarding ### 9. Hasn't let me down yet! **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal H. | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Socure?** Berbix is easy to use and very intuitive. It has yet to make a mistake in matching a customer's ID to their selfie photo. I can easily zoom in on pictures that are uploaded to confirm their identity. **What do you dislike about Socure?** At times I need to manually approve a customer's identity when the photo is taken from too far away or if it's slightly blurry. If the photo can be enlarged in these cases it would be clearer if it's a proper ID or not. **What problems is Socure solving and how is that benefiting you?** Berbix allows the work flow at my business to run more quickly. Without having to manually view each customer's ID and selfie I can continue assisting customers in other areas where they need it most. ### 10. Helpful support team, moderately useful product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Socure?** The team at berbix has been really nice to work with. They're responsive to queries and bugs that we raise. **What do you dislike about Socure?** We haven't been able to set up much meaningful automation with the berbix integration so far. Would love more proactive support and more clear signals of fraud **What problems is Socure solving and how is that benefiting you?** KYC aka ID and selfie verification ### 11. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Socure?** - easy-to-integrate iframe with options to build your own experience - excellent customer support - intuitive backend UI **What do you dislike about Socure?** - we had issues before with the iframe not recognizing IDs and not allowing users to retake their photos but that's since been fixed - I wish they had more native integrations **What problems is Socure solving and how is that benefiting you?** - for legal reasons we have to verify user IDs - it also helps us mitigate fraud. When we don't user Berbix we see a huge uptick in fraud ### 12. berbix review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Socure?** Berbix verifies the ID and notifies us of any discrepancies & if the ID submitted is related to any other applications / accounts **What do you dislike about Socure?** The lack of facial recognition is limiting the programs ability to be as useful as it could be. **Recommendations to others considering Socure:** facial recognition **What problems is Socure solving and how is that benefiting you?** New credit / savings account verification. Benefits i've realized is that the program identifies fake IDs easier ### 13. Best services provider **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi P. | SOFTWARE DEVELOPER, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Socure?** Through this we can easily find out any user record by using their ID's and I have never faced any issues with the implementation till now. **What do you dislike about Socure?** There is nothing to dislike as such now. But they can improve if users want to perform an action for bulk ID. **What problems is Socure solving and how is that benefiting you?** They are verifying Ids, and it has improved our identification feature. ### 14. Great tool when it works **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Socure?** Having a 3rd party tool to verify ID removes the liability from the company. **What do you dislike about Socure?** When a customer's ID is rejected, the tool does not have the ability to send them a new link automatically, it has to be done manually. **What problems is Socure solving and how is that benefiting you?** The liability of verifying ID's. ### 15. Amazing starter pricing. Best in class software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Socure?** The pricing is very reasonable for early stage companies that need something quick and easy to plug into. The setup was quick and painless. It's all been going well. If anything I'd like one platform for ID checks AND background checks but Berbix do one thing REALLY well and I like that **What do you dislike about Socure?** Nothing. It's all been going well. If I had to be picky, it doesn't do background checks but hey! It does one thing well and that's great **What problems is Socure solving and how is that benefiting you?** We onboard teachers who work with children. They speed up our onboarding time significantly. ### 16. Berbix works seemlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Socure?** The best thing is that we get exact information about what has been accepted or rejected. If rejected, then why, so this is user-friendly as well as developer friendly. **What do you dislike about Socure?** There is nothing that I can say is not good in berbix so far.It is working fine. **What problems is Socure solving and how is that benefiting you?** Berbix helps us to identify identity user's information by accepting the front and back of ID /Selfie It fetches the details of the user even let's say if someone's passport is expired it also tells that.This is benefiting us that which ID is real or not. ### 17. Berbix at it's finest are dependable. **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra D. | customer Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Socure?** How sensitive it's when a customer is creating an account to verify **What do you dislike about Socure?** How sensitive it could be when they are taking the selfies left, right and then straight even though its a good match **What problems is Socure solving and how is that benefiting you?** Solving that scammers are not using other identities ### 18. Convenient and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek W. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Socure?** It's convenient. It's not that complex . It saves a lot of time. The system almost picks up all the data accurately.Id verification. Much better than its peers. **What do you dislike about Socure?** Sometimes system shows simple errors in identifying the person. No issues in working. Bettering the system will help. Face idenfication could be bettered for performance. **Recommendations to others considering Socure:** Definitely a go for others. It saves time and efforts. **What problems is Socure solving and how is that benefiting you?** Usage of Berbix is mainly for idenfication of person. Yes, definitely it's saving dollars. It saves time for manual verification. Business productivity has increased ### 19. Berbix works great. But would need work with the app, so that it scans properly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Socure?** The auto scanning feature along with the link making. **What do you dislike about Socure?** The scan not working properly through app. **What problems is Socure solving and how is that benefiting you?** Working on the scanner and accepting more IDs. ### 20. Verified **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer W. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Socure?** I love that while using Berbix, it automatically flags an ID as fake. I still double-check when it isn't flagged, but when it is, my job is that much easier. The other nice thing about Berbix, is that it automatically tells you if the customer is under 21. Just a very user-friendly application! **What do you dislike about Socure?** The best update would be for the application to recognize if the name on the ID matches the name of the person we are verifying or if the ID provided is for an entirely different person. This isn't that big of a deal because it is easy to see whether or not the names match. It would be convenient for a user to see that Berbix rejected the ID because the information doesn't match. **What problems is Socure solving and how is that benefiting you?** We are age verifying our customers and preventing underage customers from attaining our nicotine products. The benefit is that as an e-commerce company Berbix takes a lot of the work and responsibility off of the customer support representatives and is a useful tool in completing orders. ### 21. Good Service for ID check, Some suggestions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Socure?** The process is simple for our clients to use, Notification works well, and Accuracy has been very good. **What do you dislike about Socure?** Since we have to filter thru many names it would be very helpful in our company landing page List view had the name of the individual that has been processed, instead of only a UID#. This makes us have to go fishing thru UIDs if we are back searching for a specific individual. **Recommendations to others considering Socure:** SImple to use **What problems is Socure solving and how is that benefiting you?** I mentioned 1 in Dislikes, I am also unclear of why the site generates reports that show users with multiple berbix generated UID's. The benefits are the simplicity for our clients to access quick ID verification. ### 22. Save Time When You Verify **Rating:** 4.5/5.0 stars **Reviewed by:** Maria G. | Program/Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Socure?** I love that ID images are processed in a fast and easy fashion. We added the security of utilizing the scan bar on the IDs/DLs as well and it's been working out well. **What do you dislike about Socure?** I love the solution. Nothing to dislike. There is nothing that is wrong, bad or challenging about this product. Products like this are usually pretty pricey. I'm happy with this one. **What problems is Socure solving and how is that benefiting you?** Customer identity issues and fraud are huge problems these days. Berbix is a perfect way to solve these. I don't have to worry about this part of my business and our end-users are happy with everything. ### 23. Great Platform, Makes work easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Socure?** The ID recognition features are great, makes the whole KYC process more efficient! The AI recognizes the ID information almost better than i'd do in some instances... **What do you dislike about Socure?** There is nothing much to comment on as a dislike; it is more on the user side. It may flag a selfie that from a human perspective would be seen as acceptable, whoever not matching the exact criteria specified **What problems is Socure solving and how is that benefiting you?** We are in the real estate sector, and with Berbix, we solve the ID verification process that would have been otherwise manual and required more interaction with the customer. As the main benefits, I would mention faster identity verification which makes us more efficient. On a less considered aspect, increased brand recognition. The use of technology increases our brand positioning as a prop-tech company. **Official Response from Raina Sheth:** > Thanks for the thoughtful and honest review! One of our goals in starting Berbix was to improve the KYC process, and we're happy to hear you all have been able to achieve that with Berbix. ### 24. Berbix is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Johnathan R. | customer service represented, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Socure?** the number of tools at our disposal to properly review and check drivers license. the tools we use are system verification tools for the verification of drivers license **What do you dislike about Socure?** not much about the system to dislike the system works exactly how it should. the only issue I would have is at times the system can be a little temperamental when it comes to photo verification **Recommendations to others considering Socure:** to make the move to berbix it is an amazing system for the better system security for business **What problems is Socure solving and how is that benefiting you?** the problems i solve with berbix are security problems when it comes to drivers' license. I realized that this system benefits people greatly who are trying to make there system more secure **Official Response from Raina Sheth:** > Thanks for the feedback! We' re happy to hear Berbix has helped you achieve your security goals. We'll take the feedback regarding photo verification and see how we can improve there. ### 25. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Manny O. | DTC Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Socure?** Quick and easy to verify customers or fix any issues by resending them a link. It is easy to train others on how to verify a customer profile. This program ensures we are following all local and federal laws. **What do you dislike about Socure?** To be honest, there isn't anything I dislike about the features. Everything is easy to use and creating a new link is seamless. Customers can easily upload their ID or passport. **Recommendations to others considering Socure:** If you're looking for an irreplaceable tool that your company needs then this is it. **What problems is Socure solving and how is that benefiting you?** Automating the verification process has made delivering to customers simple and fast. Expired ID's or misused ID's have been an issue for us and it has been a huge benefit for the company. ### 26. great system **Rating:** 5.0/5.0 stars **Reviewed by:** Shanae C. | customer support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Socure?** Berbix is on point with their validations, it also has a user friendly interface. **What do you dislike about Socure?** When berbix denies an ID and then the user re submits, it doesnt alwasy catch the new accepted ID **Recommendations to others considering Socure:** nothing its great **What problems is Socure solving and how is that benefiting you?** ID fakes ### 27. Effective solution **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Socure?** Berbix has a friendly interface for our users. **What do you dislike about Socure?** Relatively small - but they require a Google email (business) to sign up for their service. **What problems is Socure solving and how is that benefiting you?** Verifying users to confirm they are who they say they are. We need exactly what Berbix offers. ### 28. Berbix review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Socure?** Good, simple design: easy for users to fill out, easy for admins to review user identities, easy to attach webhooks and interface with it from a coding perspective. There have been very few problems with users and very few problems with interfacing our software with Berbix. **What do you dislike about Socure?** The client-facing Berbix UI is not very customizable. There are very few options exposed when making custom templates. I would love more of an ability to customize the component's CSS in order to create an aesthetic that better suits our website. Problems with lack of customizability are not only limited to aesthetics, it can also impact UX. One specific example is that the Berbix component forces a large amount of whitespace directly below the UI, which can be disruptive for space-constrained applications. Our team couldn't find a way to disable the whitespace and had to resort to making the rest of our UI overlap on top of the Berbix component in order to put our components in the place of the whitespace. **What problems is Socure solving and how is that benefiting you?** We needed a way to verify people's identities. Berbix saves us the trouble of building this pipeline ourselves and, more importantly, deals with all the security issues associated with having a pipeline like this. ### 29. Berbix recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Alesha H. | Customer Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Socure?** Fast and convenient. Other employees seem to like it as well. I like it allows you to copy and paste. They make it easy for you to review driver license for customers **What do you dislike about Socure?** Sometimes customers have trouble getting the back of their ID verified which makes them kind of frusturated when they have to call and get help on how to upload it correctly **Recommendations to others considering Socure:** Berbix is an excellent all-around company that has many features to use **What problems is Socure solving and how is that benefiting you?** The problem I can solve with Berbix is letting customers know if their license has any restrictions. I can help customers get their driver's licenses uploaded. **Official Response from Raina Sheth:** > We're glad you find Berbix fast and convenient and that it is a helpful solution for the problems you're trying to solve. We'll explore creating tools and resources for end-users so they can better understand how to navigate the ID check process with Berbix. ### 30. Great site. **Rating:** 5.0/5.0 stars **Reviewed by:** Gayathri S. | Clinical Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Socure?** I have had a really good, hassle-free experience with Berbix. Very helpful in picking out duplicate IDs which is very important for our workspace. Points out to manually check some unidentifiable verifications which is helpful. **What do you dislike about Socure?** No downsides in specific but the best I could think of is to improve the image clarity of the selfies and the IDs to help us match the images better. Also suggestion to give clear instruction on sending images with full bar code. **What problems is Socure solving and how is that benefiting you?** As a telehealth platform it is very important we pick out duplicate IDs and under age users which Berbix has helped us with. Hence the performance has increased significantly for us. **Official Response from Raina Sheth:** > Thanks for the review Gayathri! We're happy to hear we're succeeding in picking out duplicate IDs. Your feedback about the image clarity and instructions for barcodes has been documented and we'll be sure to visit how to improve those items in the future. ### 31. user friendly, easy to follow and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Socure?** Berbix has been the best product to use when it comes to verifying and authenticating clients. it's so easy to use and user-friendly and helps in dealing with difficult clients and saving on potential escalations. it's truly a blessing to have, especially during this pandemic and saves both customers and organizations time. Thanks for providing this fantastic user-friendly software. **What do you dislike about Socure?** I find it very easy to use. Some clients find it hard to follow, especially those who are not tech-savvy. It would be great if the sent link could be more prominent for the clients. **Recommendations to others considering Socure:** Best tool ever, user friendly, easy to follow and use **What problems is Socure solving and how is that benefiting you?** Its been used to verify clients. it saves clients trips to the branch and avoids escaaltions and yes helps in productivity and provides better client experience **Official Response from Raina Sheth:** > Thanks for the review, we know others will benefit when picking an ID check software solution. We take pride in helping businesses increase efficiency and save time, and are truly ecstatic that this is the case for you. We're working on some additional training solutions and materials for our users and your users as well, and hope to collaborate on those items soon. Thank you! ### 32. Excellent quality of service from Berbix **Rating:** 5.0/5.0 stars **Reviewed by:** Alfredo L. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Socure?** Berbix's in-depth and very detailed License and Identification verification methods make our job so much easier. Knowing we can trust the software we are using definitely gives us confidence in our day-to-day work. **What do you dislike about Socure?** The web version of this system is a little challenging to use and navigate on a mobile device, but that is more of our inconvenience due to primarily using smartphones in comparison a computer or tablet. **What problems is Socure solving and how is that benefiting you?** Here at Silvercar, we need to verify the authenticity of our customer's identity to ensure that no customers are fraudulent or are using stolen identities to steal our vehicles. ### 33. Very thorough and accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Socure?** I like how Berbix shows what exactly is the error in the ID verification and I noticed that most of the times, the error shown by Berbix is correct. Barcode is detected, selfies are detected very accurately. **What do you dislike about Socure?** There is really nothing much that I dislike about Berbix. But I think it should not let an individual come back for ID verification after (if) it is rejected for them 2 times. **What problems is Socure solving and how is that benefiting you?** ID verification is done by Berbix which is very helpful because manually verifying IDs of all the users is very time consuming and unproductive. Auto ID verification by Berbix is very helpful. **Official Response from Raina Sheth:** > Thanks for the review and your honest feedback! We will explore how we can further support rejecting users after a certain number of attempts. ### 34. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Socure?** This is a great tool that helps clients where face to face is complicated and is embedded with AI **What do you dislike about Socure?** It requires an internet connection, and the recipient needs a camera-enabled device, I guess this is an essential requirement for the app, but not everyone meets the requirement **Recommendations to others considering Socure:** even if the application has a recommendation it is only a guide, and nothing like your independent review **What problems is Socure solving and how is that benefiting you?** used for securely processing customer documents **Official Response from Raina Sheth:** > Thanks for the review! We'll continue to research ways to see if we can set up identity verification without internet. ### 35. Berbix Review **Rating:** 4.0/5.0 stars **Reviewed by:** Fred R. | mobility specialists, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Socure?** speed of verification makes it easy to use **What do you dislike about Socure?** i feel the app is hard to navigate. and wish it was easier **What problems is Socure solving and how is that benefiting you?** id verfication ### 36. Berbix is LIT!!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessa M. | Accounts Receivable Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Socure?** I like using berbix because it will easily track the records and information we have from our customers. **What do you dislike about Socure?** I haven't find things yet that I don't like in Berbix **Recommendations to others considering Socure:** I would say that Berbix is very helpful. **What problems is Socure solving and how is that benefiting you?** It helps me find effeciently the picture of our client's ID's (driver's license, passport, etc.). It feels us more secure with. **Official Response from Raina Sheth:** > Thanks so much for the kind words, Jessa. We're truly happy that Berbix helps you feel more secure -- it's one of our main goals! ### 37. Berbix Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Socure?** The Berbix product is an important piece of our credit decisioning process. It was easy to integrate with and reliable. The support staff was also helpful when needed. **What do you dislike about Socure?** There isn't too much feed back on this because the product does what it needs to and has been reliable. There are always enhancements and improvements and we look forward to whats to come. **What problems is Socure solving and how is that benefiting you?** The problem we are solving with Berix is primarily around fraud. We needed a way to prevent fraudsters from signing up on our platform and Berbix was able to help us with this. ### 38. Berbix Review 2021 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Socure?** I like that this helps establish trust with our users. It may be an inconvenience for them because it's another process they have to go through but it also let's them know that we do have an extra layer of vetting for their protection. Fortunately, it's a fairly simple process that customers can always get through. **What do you dislike about Socure?** There is a lot of clicking and going back and forth between multiple windows to create a Berbix ticket. It'd be great if Berbix can be integrated into our tools for easy/succinct action, especially when our replies are timed. Every second counts for us to hit our metrics. **What problems is Socure solving and how is that benefiting you?** Berbix gives me the confidence that I am talking to the right person or the right person is giving me authorization to do what I need to for review. **Official Response from Kelly Javanmardi:** > Thank you so much for your review! Our team would be happy to take a look at your configuration if you reach out to support@berbix.com and, in the meantime, here is a link to our support documents that outline all of our many integration options: https://docs.berbix.com/docs/integration-guide. ### 39. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tess H. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Socure?** Berbix is a smart and easy way to pay ahead of time effortlessly. It is an absolutely necessary part of the world we live in today, and I am pretty impressed with their service! **What do you dislike about Socure?** Berbix is a fairly excellent platform in my opinion! There are sometimes, the connection is a bit spotty and slow, but overall it is a great platform that gives me little trouble! **What problems is Socure solving and how is that benefiting you?** With the Berbix platform I am solving the issue of contacting the germs that come along with handling cash! The benefits are endless especially given the times we are living in now. **Official Response from Raina Sheth:** > Thanks for the review, Tess! We are glad you are enjoying your Berbix experience. ### 40. Well Organized Information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Socure?** The way the information is laid out is constructive. A lot of thought was placed into how the information sits next to each other contextually. Additionally, the color-coded review bars make the information clear. **What do you dislike about Socure?** The image quality is generally low. Even if the device's camera has a high-quality lens, it seems that the scanning method degrades the ID/selfie images. I would like it if Bebix actively rejected (or at least notified) the end-user when the ID/selfie was unreadable/grainy/etc. **What problems is Socure solving and how is that benefiting you?** We're using Berbix to verify identity documents and cross-reference them with selfies and location data. **Official Response from Raina Sheth:** > Thanks for the review -- happy that the information is organized in a way that helps your business. We'd be happy to talk through how to configure Berbix to actively reject IDs that are unreadable. Feel free to get in touch with us via slack or support@berbix.com ### 41. Initial Thoughts on Berbix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Socure?** Berbix's technology takes steps out of my process when reviewing applications. It makes the process faster but also makes me feel more confident in my decision-ing. **What do you dislike about Socure?** I don't have many negative opinions on Berbix as I have just started using it, however, the watermark sometimes obstructs information that I need to obtain from user's IDs. **Recommendations to others considering Socure:** Look over the guides prior to use. **What problems is Socure solving and how is that benefiting you?** It solves the problem of having to ask the user for multiple sources of verification. This allows the user to have a more seamless, streamlined experience and makes my job easier as well. ### 42. Smooth experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Socure?** Very fast id verification, very accurate. Clear documentation. Relatively cheap compare to the other id verification platforms. You don't have to waiting a sells person to sign a contract. **What do you dislike about Socure?** There are too few customizations. You cannot change color/text of every single button and text. The verification flow is not fully customizable. There are only two types of verification. **What problems is Socure solving and how is that benefiting you?** I was not able to add a close button to the modal window. After contacting the customer support, they replied relatively fast and giving me a solution. They also will update the document to include my problem. **Official Response from Raina Sheth:** > We appreciate the review and are happy that you are benefitting from the fast and accurate ID checks! We understand the issues of customization -- we recently released an API integration (with some front-end SDK resources) that would allow you to customize the Berbix experience. Please contact us via slack or support@berbix.com if you'd like to learn more! ### 43. Fast and easy way to validate photo IDs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Socure?** Berbix has an excellent user interface, which makes it easy to use and learn very quickly. It has helped us identify fraudulent applications prior to approval. I like how Berbix tells you exactly why an ID was flagged, so we know what we need to verify. **What do you dislike about Socure?** In some instances, we have come across applications that have turned out to be fraudulent. When reviewing the onboarding process for these applications, we sometimes see that Berbix auto-accepted obviously fake identification cards. So, I think that Berbix does have areas to improve on their auto screening process for IDs. **What problems is Socure solving and how is that benefiting you?** The main reason for using Berbix within our company is to help eliminate fraudulent applications. Berbix has been successful in helping us prevent fraud and save our company money. **Official Response from Kelly Javanmardi:** > Thanks for the review! If you're looking to optimize the configuration for any issues, feel free to reach out to support@berbix.com to schedule a review. ### 44. Berbix for Identity Verification for Covid Relief Funds **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Socure?** I like the fact that Berbix clearly reports all the flags that a particular ID has. It lets us quickly see if it is something we can work around or we have to deny it. **What do you dislike about Socure?** It is frustrating that the IDs are only stored for 90 days. I get the security reasons behind it, but sometimes we need to look at verification forms and documents that are older than that. **What problems is Socure solving and how is that benefiting you?** Sometimes our members fail to upload address documents correctly, and it is handy to be able to look at the ID to verify and address that way. It speeds up our processing time because we do not have to reach out to the member to get additional documents. ### 45. Helpful and Defiantly Safe **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra D. | Shift Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Socure?** How sensitive it verifies your ID and selifes to protect your Identity. **What do you dislike about Socure?** How sensitive it can be sometimes when someone re-verify their selfie and doesn't accept it. **Recommendations to others considering Socure:** Accept customers selfies automatically when re-verifying **What problems is Socure solving and how is that benefiting you?** Re-verifying Selfies and knowing that Berbix is protecting citizens from identity fraud. ### 46. Such a great tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Socure?** Berbix is very easy to navigate. Its interface is clear and make finding info really simple, a plus when we need to be able to work quickly! Best software I've gotten to use yet compared to others. **What do you dislike about Socure?** Some features could be added to be able to copy the type of device used. That would help us gain some time when reviewing applications. In our field, we need to be able to work fast and having to write down everything can be a downer. **What problems is Socure solving and how is that benefiting you?** We review credit card applications. I wish this software was used more often, more globally so that we can all benefit from its clarity and fluidity. We definitely work better with Berbix. **Official Response from Kelly Javanmardi:** > Thank you so much for your review - it is so great to hear such positive feedback. As for the point you raised around copying the device used, our team would be happy to take a look at your configuration if you reach out to support@berbix.com. ### 47. Great possibilities, but room for improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Socure?** They have great accuracy catching fraud. **What do you dislike about Socure?** When selfies are blurry, no auto re-verfication. **Recommendations to others considering Socure:** Allow customers to resubmit their selfies without the need to do a manual send off the link. **What problems is Socure solving and how is that benefiting you?** It helps us verifying age and identity of our customers for purchasing purposes. ### 48. Easy to use ID verification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Socure?** It's really easy to get setup and working both on the server and the client. As long as you read the documentation and follow the guides they have everything covered. **What do you dislike about Socure?** Berbix generally works well. The only issues I have had are when editing a template and saving but clicking back in shows me the old version. I remade it a couple of times before refreshing the page to see my update. I also missed a piece of documentation regarding reusing existing transactions if they haven't been completed, my integration has improved since discovering this. **What problems is Socure solving and how is that benefiting you?** We need to verify that all of our users are aged 18 and over. Benefits are seamless integration and easy review process. ### 49. Berbix is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Austin J. | Area Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Socure?** The quickness of the verification process **What do you dislike about Socure?** SOmetimes, the license verification takes unclear pictures on its own. This in turn fails the customer and causes them to have to take the test again **What problems is Socure solving and how is that benefiting you?** Berbix helps us verify clients, and ensures us they are who they say they are. It provides us ease of mind before giving clients expensive vehivles. Our business performance has increased by only allowing valid and real renters! **Official Response from Linda Watkins:** > Thanks for the feedback. Feel free to reach out to support@berbix.com if you'd like a review of your configuration or why some users are not getting through the process. We're continuously looking to improve and appreciate your feedback. ### 50. CV1 TPCO **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. | DTC supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Socure?** The ID validation Very easy and affective **What do you dislike about Socure?** I don't like that Berbix does not recognize two different people with the same first last name. Some are from different states etc **Recommendations to others considering Socure:** N/a **What problems is Socure solving and how is that benefiting you?** Birthday as well as last name mishaps ## Socure Discussions - [What advice do you have for others considering Socure for identity verification?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-socure-for-identity-verification) - [View Socure pricing details and edition comparison](https://www.g2.com/products/socure/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+02%3A44%3A36+-0500&secure%5Bsession_id%5D=ea22a4e7-b73f-4027-acac-3399ff7825a3&secure%5Btoken%5D=6517d04dd56c4d381606db048d60d01a187253396060b3bc2f65eec8b542fbda&format=llm_user) ## Socure Features **Authentication type** - SMS-Based - Voice-Based Telephony - Email-Based - Hardware Token-Based - Software Token - Biometric Factor - Mobile-Push - Risk-Based Authentication **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Integration** - Uses Open Standards - Mobile SDK - Workforce Authentication - Customer Authentication **Functionalities** - Authentication Methods - Online Age Verification - Age Estimation - Integrations and SDKs - In-person Age Verification - Liveness Check **Fraud Detection** - Name Matching - Watch List - Scoring - E-filing - Workflows and Alerts **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Functionality** - Multi-Device Sync - Backup **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Administration** - Encryption - Audit Trails - Regulatory Compliance **Compliance** - Due Dilligence - Regulations and Jurisdictions - Internal Policies **Generative AI** - AI Image-to-Text **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Implementation** - Easy Setup - Mobile SDK - Web SDK **Monitoring** - Models - Simuation - Transaction Monitoring - Segmentation - QA **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Reporting** - Compliance Reports - Suspicious Activity - Real-Time Dashboards **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Generative AI - Anti Money Laundering** - Risk Scoring - Pattern Recognition **Agentic AI - Anti Money Laundering** - Adaptive Learning - Decision Making ## Top Socure Alternatives - [Entrust IDV, formerly Onfido](https://www.g2.com/products/entrust-idv-formerly-onfido/reviews) - 4.4/5.0 (110 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (371 reviews) - [Signifyd](https://www.g2.com/products/signifyd/reviews) - 4.6/5.0 (331 reviews)