What do I like best? The fact that I click a button to send to our overarching organization (Cadillac) indicating that a review has been answered. The site offers no other function other than to click a button indicating that a review has been either answered or unable to reply. Review collected by and hosted on G2.com.

What do you dislike about Social Drive Platform?

The point of Pinnacle's Reputation software is to remind owners to respond to reviews. If they do not, it gets referred to the overarching organization (in our case Cadillac) and up to $200,000 can be taken away from business owners.

Now, there is a time limit to answer these responses. 7 days which is normally not a big deal. There is no integrated system to automatically understand that the review has been submitted! Users have to utilize another reputation management client (Podium, etc...) and then SEPARATELY navigate to Pinnacle by Friendemic to check a box stating that we answered it!

The entire process is so convoluted. So contrived. And to top it off? The business is so horribly bad at interacting with clients or even technical support. Review collected by and hosted on G2.com.

Recommendations to others considering Social Drive Platform:

Only use this company if you absolutely need to. Review collected by and hosted on G2.com.

What problems is Social Drive Platform solving and how is that benefiting you?

We had an employee recently leave the company. Her passwords no longer worked. As she was the only one with access to a particular account, we could not get into it.

A simple call to technical support should handle this issue. None could be found on the child site pinnacle.friendemic.com nor on the parent, friendemic.com. They force you to e-mail them through their personal platform stating that the issue will be resolved quickly.

Three days later and nothing. I found their SEC filing page, and their phone number so I tried that. No one answers. I have no other way to contact them.

Benefits? There are literally none. This platform serves as an annoyance that should be automated, however it is not. Review collected by and hosted on G2.com.

Response from Becca Rettenberger of Social Drive Platform

edit

Thanks for voicing your concerns, which we are just now seeing here on G2. We'd very much like to speak with you to better understand your feedback and clear up any issues that may be unresolved. Could you contact me directly at your earliest convenience? And of course, we are always available during business hours at our primary business phone number, 801-415-9314. We'd love to understand where some other wrong number may be listed so we can resolve that listing.

Kindest Regards,

John Hosier

Director, Enterprise Acccounts

706-550-2334