# SFX CRM Reviews **Vendor:** Symphony Talent **Category:** [Recruitment Marketing Platforms](https://www.g2.com/categories/recruitment-marketing) **Average Rating:** 3.6/5.0 **Total Reviews:** 21 ## About SFX CRM SFX CRM helps talent teams find, engage, and nurture right-fit candidates with a modern, AI-powered approach to recruitment marketing. The solution combines smart segmentation, automated workflows, deep candidate insights, and AI-powered email content creation, to make personalized communication simple and scalable. With comprehensive analytics across every activity, SFX CRM gives teams clear visibility into what drives engagement and where to optimize. Recruiters can deliver timely, relevant outreach; build stronger, long-term relationships; and maintain a consistent, on-brand candidate experience at every touchpoint — all in a platform designed for collaboration, efficiency, and strategic impact. Key capabilities: • Talent networks: Auto-pipeline new leads from the career site, events, and in the application flow to never lose a contact and develop relationships and complete profiles over time • Smart sourcing: Source candidates from your database of interested talent, silver medalists, and previous employees. Move and scale faster by auto-segmenting candidates into pipelines for nurture • Automated campaigns: Intuitive tools like smart segmentation, drag-and-drop design, and if/then workflows simplify and enhance candidate communication • GenAI Email Builder: Featuring Tala, Symphony Talent’s AI-powered TA assistant, this tool helps teams craft personalized, on-brand recruitment emails with speed, accuracy, and strategic impact. • SFX Insights: Use SFX Insights to quickly access real-time analytics and monitor the performance of jobs, campaigns, and pipelines Optional modules: • On-demand interviews: Enable flexible, candidate-friendly video screenings that streamline evaluation and accelerate hiring when paired with SFX CRM. Leverage our AI-powered Interview Genius tool, which automatically generates tailored, role-specific interview questions, backed by Industrial-Organizational Psychology principles. • Employee referrals: Meet quality, right-fit talent faster. Your employees know what it takes to excel at your organization, and who in their network would get the job done • Recruitment events: Host recruitment events with ease using pre-built invite lists, auto-publish to your career site, and track engagement in your CRM throughout the process ## SFX CRM Reviews ### 1. Experience with Symphony Talent **Rating:** 3.0/5.0 stars **Reviewed by:** Taylor B. | Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SFX CRM?** Symphony Talent has its pros and cons. We use their CRM and their team for help with talent recruiting and advertising. I appreciate the guidance their team can provide and how it's helped us recruit more people. **What do you dislike about SFX CRM?** Their CRM is not user friendly at all and their guidance their team provides is not always helpful. When asking for help or modifications it's a constant struggle to get help and answers. **What problems is SFX CRM solving and how is that benefiting you?** The Symphony Talent CRM helps me to reach out to more candidates quickly. I can create emails just for specific candidates or for a variety of candidates with targeted messaging. ### 2. Review on Symphony Talent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about SFX CRM?** Symphony Talent SmashFlyX helpes me in engaging more talent and building my talent community. It's Marketing campaign tool is quite effective. Also It tracks all the candidates traffic which are there on my open requisitions. **What do you dislike about SFX CRM?** Currently, there is nothing that I dislike. **What problems is SFX CRM solving and how is that benefiting you?** It surely did solved the problem of job requisition and relationship management and recruitment marketing. Now it is way better that prior using this. ### 3. User friendly & very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about SFX CRM?** Posting jobs is pretty straight-forward. We can post multiple jobs in just a few clicks. It makes the life of a sourcer or a recruiter very easy as to we can concentrate on hiring more. **What do you dislike about SFX CRM?** I have used SmashFlyX for a limited period of time and that was only for job postings and media management for various of our in-house vendors or clients. I do not have any dislikes. **What problems is SFX CRM solving and how is that benefiting you?** I have used SmashFlyX for a limited period, and that was only for bulk job postings and media management for various of our in-house vendors or clients. The reports that we have generated for an individual in-house vendor looked very appreciative, and these are self-explanatory. ### 4. Long Time SmashFly User **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa B. | Recruitment Marketing & Sourcing Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about SFX CRM?** SmashFly is easy to use and takes care of all of our recruitment marketing needs. I particularly love that we can manage our own career site without needing to have a lot of knowledge with html and website design. **What do you dislike about SFX CRM?** There is not much currently that I do not like about it. **Recommendations to others considering SFX CRM:** Do it! You won't be disappointed. **What problems is SFX CRM solving and how is that benefiting you?** We have moved toward a Shared Services model and recruit for multiple facilities. This has helped us bring SEO and recruitment marketing to all of our facilities, ultimately generating more applicants across the system and giving all applicants the same applicant experience regardless of which facility they are applying to. ### 5. Smashfly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2020 **What do you like best about SFX CRM?** I don’t know. They have a new marketing campaign platform that isn’t much better than their old one. Our rep is great. **What do you dislike about SFX CRM?** Oh boy. We seem to have issues pop up with the system often. Tracking links aren’t working for us. The analytics are really slow to load and sometimes not terribly intuitive. **Recommendations to others considering SFX CRM:** Sigh. We’ve had smashfly as a vendor for several years and I will say their product support has gotten better, but that’s primarily because we have a great rep on our account. I do think their partnership with Symphony Talent will be a positive change. I’m not sure if we have an old platform, but sometimes the system is clunky. We also have a terrible ATS that doesn’t help issues. **What problems is SFX CRM solving and how is that benefiting you?** It’s our recruitment CRM and allows us to capture data for our candidate pool. ### 6. Smashfly Review **Rating:** 2.5/5.0 stars **Reviewed by:** Chaz M. | Principal Talent Acquisition Partner, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about SFX CRM?** Great place to house candidates that have been previously sourced, screened, & qualified. **What do you dislike about SFX CRM?** I feel that it could be a little more logical in the layout/design & search. I get discouraged when I get in to search for candidates & get poor results based on my search criteria. I have been using CRMs for ~20 years & have found that the logic is lacking. **What problems is SFX CRM solving and how is that benefiting you?** Solves the problem of disparate screened candidate data & houses it in one convenient location. ### 7. Tool is very slow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about SFX CRM?** The ability to add filters is very helpful **What do you dislike about SFX CRM?** The system is very slow and takes a long time to refresh **Recommendations to others considering SFX CRM:** Make sure you have extra time because it's takes a long time to load **What problems is SFX CRM solving and how is that benefiting you?** I can house all data in one location ### 8. Online candidate tracking system **Rating:** 2.5/5.0 stars **Reviewed by:** Jordan W. | Seniot Talent Acquisition Manager , Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about SFX CRM?** I did like the searching functionality of the program. It made it easy to search and track candidates that were in the process. It was also easy to track each step the candidate was making, for reporting purposes to management. The resume parsing made short work of adding candidates to the data base, pretty intuitive system **What do you dislike about SFX CRM?** If I remember correctly, It did not do the greatest at alerting you of duplicate candidates. There were often times of duplicated efforts and candidates being reached out to more than once by different recruiters. At the time, I was seeking high profile individuals, so it would make us look bad as an organization if multiple people from the same office were reaching out. **Recommendations to others considering SFX CRM:** I think it is a create CRM, I think what I disliked about the program is that I was using it in conjunction with another platform. I am not sure that SmashFly has onboarding functionality. If it does, I would make sure to test that feature before proceeding. It made it annoying at best to have to onboard in a separate system. **What problems is SFX CRM solving and how is that benefiting you?** I did like the searching functionality of the program. It made it easy to search and track candidates that were in the process. It was also easy to track each step the candidate was making, for reporting purposes to management. The resume parsing made short work of adding candidates to the data base, pretty intuitive system ### 9. Good for marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2019 **What do you like best about SFX CRM?** I like that we can add notes to track our correspondence prior to application completion. And task reminder works great for me. **What do you dislike about SFX CRM?** Not proper guide or help for new users so have to face some problems from starting. **Recommendations to others considering SFX CRM:** Go for it **What problems is SFX CRM solving and how is that benefiting you?** It definitely makes hiring easier since you can filter to specific talents. ### 10. Marketing Carrer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about SFX CRM?** It has so many options for marketing and careers **What do you dislike about SFX CRM?** It doesn't have a proper guide for new users **What problems is SFX CRM solving and how is that benefiting you?** For marketing purposes and for recruitment ## SFX CRM Discussions - [With what all products this Software Could be Integrated?](https://www.g2.com/discussions/with-what-all-products-this-software-could-be-integrated-ecd3cf2b-fd48-413a-b838-8d0099601529) - 1 upvote - [View SFX CRM pricing details and edition comparison](https://www.g2.com/products/symphony-talent-1/reviews/sfx-crm-review-425324?section=pricing&secure%5Bexpires_at%5D=2026-05-22+16%3A53%3A35+-0500&secure%5Bsession_id%5D=4a2d16be-60d3-4b41-b4a7-7b38426c14cb&secure%5Btoken%5D=a8db77179cf3ae35a82bbb2e12a8fff2b2b940891a19b944bf76e547b05a2eac&format=llm_user) ## SFX CRM Features **Basics** - Reporting - Interoperability - Performance **Job Ad Creation** - Targeted Ads - Predict Performance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Interoperability - Performance - Integrations **Purchasing** - Budgeting - Automate Purchasing - Job Site Publishing **Content** - Automation - File Sharing **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Tracking** - Real Time Adjustments - Analytics **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform Additional Functionality** - Dashboard - Mobility ## Top SFX CRM Alternatives - [Phenom Applied AI](https://www.g2.com/products/phenom-applied-ai/reviews) - 4.3/5.0 (425 reviews) - [Beamery](https://www.g2.com/products/beamery/reviews) - 4.1/5.0 (151 reviews) - [Avature](https://www.g2.com/products/avature/reviews) - 4.4/5.0 (101 reviews)