While we were actively running cold email campaigns, it was convenient to connect a large number of sending mailboxes (around 50) and manage warmup and sequences from one dashboard. The core sending functionality did what we needed at the time. Review collected by and hosted on G2.com.

Cancelling is practically impossible. In July I contacted support to stop the $39/month charges; instead of cancelling, their support flow paused the subscription for 2 months and billing resumed automatically in September. Now the app shows my plan as "Free Trial" with no cancel button, even though their help center says to cancel from Settings > Subscription. Their Stripe billing portal has no cancel option and won't let me remove my card "because there is an active plan". There is no live support, only an AI assistant. I had to email support, open disputes with my bank, and file consumer complaints just to stop paying for a tool I no longer use. Before buying, make sure you understand how hard it is to leave. Review collected by and hosted on G2.com.

I think Smartlead’s team is pretty strong, and I’m a big fan of the UI. It’s one of the better UIs for cold email sending, and it’s easy to use, so I can get a new team member ramped up pretty quickly. I like the master inbox because I can run campaigns across hundreds of inboxes and check one centralized inbox. It saves us a ton of time and helps us keep track of replies and prospects. Smartlead’s email deliverability is pretty strong, and the warm-up pool is pretty good, especially the premium pools. It helps us send thousands of cold emails a day, reach the inbox instead of spam filters, and get a predictable amount of leads. Setup was very easy and self-explanatory, and Smartlead is a really great all-in-one tool. Review collected by and hosted on G2.com.

Software does have occasional bugs that affect sending Review collected by and hosted on G2.com.

They are very good at what they do, and the flexibility they allow to work on each person's labels is very helpful for tailoring each project. I like how their support works because they help with a positive and proactive attitude. Review collected by and hosted on G2.com.

Nothing in particular bothers me about SmartLead; I feel they're doing well in all areas. Review collected by and hosted on G2.com.

I've used a lot of different cold email campaign softwares over the years and this one has the best bang for your buck. I love that it can both send campaigns and keep track of multiple inboxes at once. Review collected by and hosted on G2.com.

I do wish that the inboxes for multiple email accounts were better connected to your actual inbox. It doesn't reflect on your real email inbox so if you're going back and forth you can run into some issues there. Review collected by and hosted on G2.com.

I like that we can give our customers a client portal, which is very useful. The infrastructure and great dashboards provide excellent visibility of what's happening with our campaigns. The API and MSP setups are also appreciated. Additionally, Smartlead allows us to integrate with Slack, providing real-time notifications and enabling us to react quicker on replies, giving us way better visibility. Review collected by and hosted on G2.com.

I find it complex to set up sub sequences. I have to be creative and create a single template with all the settings. It involves some manual labor for me to apply the same settings repeatedly. I think it would be better if the system had a feature to copy and paste templates and sub sequences to other sequences. Right now, I have to create sub sequences every single time I create a main campaign. It's something that I feel could be improved. Review collected by and hosted on G2.com.

We are switching our sdr team to Smartlead’s dialer. We have been using them for sending high volume emails close to 10k per week for a while now. We now use email and calling from the same tool which is convenient. They have smart assistant which is AI native and handles our entire workflow and a proactive support team to handle the edge cases. Lately we have been using their MCP a lot which has helped us a lot in pulling our campaign data in bulk and free up our time. Review collected by and hosted on G2.com.

Nothing so far. They have released a bunch of great features. Review collected by and hosted on G2.com.

I love how Smartlead is super easy to use and integrates well with a lot of systems, which is really necessary for handling outbound campaigns efficiently. It stands out as probably one of the best platforms in the market for email deliverability, which is crucial when running campaigns at scale. The reporting feature is also great because it makes it very easy to track exactly how campaigns are performing. Additionally, the setup was super easy, and I find the platform not clunky, with a clear UI and purpose. The email warm-up feature is a lifesaver, especially since now I don’t have to wait for weeks as the inboxes come pre-warmed, which is incredibly helpful. This, combined with the experts in email deliverability, makes a significant difference for someone without a domain as reputable as Salesforce. Review collected by and hosted on G2.com.

Nothing in particular I can think of at the moment Review collected by and hosted on G2.com.

I love how easy Smartlead is to use and how it allows me to manage my GTM motion all in one platform. Running a boutique agency means I’m wearing a lot of hats, and with Smartlead, I can manage my sequences, monitor deliverability, and keep my cold outreach dialed in without using 20 different platforms. I also appreciate that I don't have to figure out complex UIs, which helps me build and iterate fast. The initial setup was fairly easy, especially with expert support from Matt Lucero. Review collected by and hosted on G2.com.

I think Smartlead could improve with a deeper level of reporting on campaign analytics and entire account reporting. I would love more granularity on a per mailbox basis, a cleaner summary dashboard that shows health across all accounts, and more custom reporting functionality like account-wide ROI reporting. Also, better inbox management metrics would be beneficial. Review collected by and hosted on G2.com.

I like Smartlead's sequencing feature a lot, especially the sequence follow-up messages. The automation that resumes out-of-office emails at the right time is another aspect I appreciate. I find the delivery readiness to be great. I also liked the older interface because it made understanding everything easier and was properly segmented, making it easy for me to navigate Smartlead. I definitely like the API integration and Webhook features that Smartlead provides because it helped me create my internal cross platform automations and infact company level auto pausing between AimFox and smartlead. Review collected by and hosted on G2.com.

The automation that resumes campaigns or specific follow-ups when coming back to the office could be more advanced. If the date isn't present in the reply email copy, it'd be better to assume an interval or ask the user to fill it. Additionally, if a month is specified but not the date, the automation should determine an ideal time frame. I preferred the older interface because it was easier to understand and properly segmented, whereas the new version, although intuitive, isn't my favorite. Also, the Unsubscribe links in emails are contributing to spam issues(my theory is that specific domain is associated with loads of other Smartlead maintained campaigns that probably abused the domain), and this could be improved. Review collected by and hosted on G2.com.

I like the seamless consolidation of inboxes/domains since with cold outbound, it's necessary to use many email addresses. This consolidation into one master inbox allows me to feel like I'm only using one inbox, even when it's many. I also like the auto tagging of interested prospects because it eliminates the need to sift through hundreds of responses, allowing me to know when a lead comes in. Additionally, I appreciate that I feel like I can offload much of my deliverability problems to the Smartlead team, as they're always trying to stay on top of that. The initial setup of Smartlead was very easy and great. Review collected by and hosted on G2.com.

I think they add a lot of features, and it's often difficult to know which ones are really going to be a game changer for me, and which ones aren't really worth the time to adopt. Review collected by and hosted on G2.com.