--- title: SMART Reply Reviews meta_title: 'SMART Reply Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SMART Reply works for a business like yours. date_modified: '2026-09-22' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # SMART Reply Reviews **Vendor:** bSMART AI **Category:** [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) ## About SMART Reply SMART Reply is a Microsoft-certified AI executive assistant that lives inside Outlook. It learns how you write from your last 400 sent emails, your website, and your documents, then drafts replies, LinkedIn posts, and meeting follow-ups in your own voice without your data ever leaving Microsoft 365. It handles the work an executive assistant would: drafting on-brand emails, prepping meeting briefs from your calendar and inbox, turning Teams transcripts into structured notes and action items, arranging travel and auto-blocking the journey time in your diary, filing documents into the right SharePoint folders, and answering inbox questions through a built-in chat assistant. Single tier, £35 per user per month, 14-day free trial with no card required. Built for busy professionals and small-to-mid sized teams who want the productivity gains of a dedicated assistant without the headcount. ## SMART Reply Discussions - [How are you setting up your knowledge base in SMART Reply?](https://www.g2.com/discussions/how-are-you-setting-up-your-knowledge-base-in-smart-reply) - 1 upvote - [View SMART Reply pricing details and edition comparison](https://www.g2.com/products/smart-reply/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-26+17%3A40%3A18+-0500&secure%5Bsession_id%5D=17490a5a-2a3a-4b2f-97ba-ffbaf8a56ee7&secure%5Btoken%5D=e5a3d870f859f81650536efa47d59ee6222d05f43314126f0c6a2d15ba69afab&format=llm_user) ## SMART Reply Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Grammar** - Grammar Check - Tone Check - Sentence Formatting - Spell Check **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Formatting** - Plagiarism Check - Style Editor - Citation Finder - Rich Text Editor **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration - Social Media Integration - Third-Party Integrations **Content ** - Content Ideas - Content Generation - Form Generation **Time Management** - Unified Inbox - Email Automation - Snooze **Product Type** - Standalone Application - Plugin **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation **Additional Functionality** - Revision History - Assisted Content Creation - Collaboration Tools - Templates - Search - Tone Selection - Multi-Language - Tagging - Autocomplete - Document Export - Dictionary/Thesaurus - Snippets - AI Copilot - Third-Party Integrations - Reporting/Analytics - Workflow Management - Customizable Templates - Customizable Rules - API - Autocorrect - Natural Language Processing - Language Detection - Keyword Research Tools - Plagiarism Detection - Text Editing - Auto-Save - Brand Guidelines ## Top SMART Reply Alternatives - [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) - 4.7/5.0 (1,278 reviews) - [Hive](https://www.g2.com/products/hive-hive-hive/reviews) - 4.6/5.0 (651 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,607 reviews)