Having used the platform daily, this reviewer finds the onboarding experience and customer support excellent. They note that false positives in supervision are an inevitable issue across the industry.
View Full ReviewI am more of a self-driven type of individual where I would prefer to read documentation, create and break and test my own work rather than rely on support or an implementation specialist a lot of the time. Smarsh has everything, they have the documentation and information for you to go as fast as you want, but also have the support there when you need it.
The support team is one of the best in the industry, I would compare them to an "Apple-level" expertise on their product, which is uncommon in today's industry.
The company took a hit with the data breach, but handled it extremely well and kept customers up to date. That's a proven trust that only adversity can show you. I trust Smarsh. Review collected by and hosted on G2.com.
This isn't really product related per say but is adjacent to it. The merger between Telemessage and Smarsh was brutal on us. There was very little information being shared and a lot of uncertainty during the time. We unfortunately were deploying a couple of services in the middle of it and it was confusing during onboarding on what we were trying to do. The self-service option is awesome, but when we were just starting out we needed a bit more assistance and it was tough to get it.
In terms of the console and product itself, I would just say that for the iMessage capture you should think about virtualizing your Mac Mini's if you can to reduce costs and thus price for you customers. Review collected by and hosted on G2.com.
I like the easy of navigation, and I really like the visual layout. Super easy to perform searches. Review collected by and hosted on G2.com.
It is still difficult to understand how policies and queues work (Smarsh employees act like it's very simple and that any one can grasp the concept and how to create them, but in reality is it much more difficult to understand and create.). Also, importing data, it would be nice to have more help with getting our external data into Smarsh (like Teams). Review collected by and hosted on G2.com.
Very easy and intuitive UI. Easy to navigate and also easy to view and edit the policies. Customer support is great too, very responsive and quality. Review collected by and hosted on G2.com.
Would be nice to be able to configure different daily/weekly email reports for regulatory purposes. Review collected by and hosted on G2.com.
Easy to search and easy to create reports on what you need it. Review collected by and hosted on G2.com.
Adding new users is not easy and it needs their intervention. Review collected by and hosted on G2.com.
Smarsh Capture Mobile has been a great tool for seamlessly capturing mobile communications—calls, texts, and even WhatsApp—ensuring Dodd-Frank and MiFID II compliance. The integration with surveillance tools helps us monitor for potential misconduct while maintaining a defensible audit trail. It's also great for enforcing BYOD policies. When regulators request records, retrieval is quick and reliable. It’s made compliance less of a headache, giving us confidence that our trading conversations are correctly archived. I highly recommend it for any firm needing robust mobile compliance solutions.
Customer support has truly been prompt and exceptional. Review collected by and hosted on G2.com.
Smarsh Capture Mobile is solid, but retrieval can be slow sometimes, and the interface feels clunky. Also, setting up BYOD compliance took longer than expected. It works, but it’s not perfect. Review collected by and hosted on G2.com.
Ability to search and stay compliant with a variety of regulations, relatively effortlessly. Review collected by and hosted on G2.com.
Very little. I did have one disagreement with a billing but it only took a short while to sort it out and receive a credit back. Review collected by and hosted on G2.com.
It allows me to more efficiently source out the results I want. Review collected by and hosted on G2.com.
The report downloading format could be better. Review collected by and hosted on G2.com.
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