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ConnectWise Cloud Backup Reviews & Product Details

ConnectWise Cloud Backup is a purpose-built solution for MSPs that offers comprehensive protection for their clients' Microsoft 365 environment, including OneDrive, SharePoint, Exchange, Groups, Planner, and Teams. By providing data encryption, versioning, and flexible recovery options to safeguard data against loss, corruption, or cyber threats, ConnectWise Cloud Backup is a best-of-breed SaaS Backup solution supporting organizations of any size in any industry. With a user-friendly interface and unlimited storage, ConnectWise Cloud Backup provides precision in data protection that enables MSPs to scale services and impact on their clients. Some key features of ConnectWise Cloud Backup include: 1. Automated Backup: Streamline operations by effortlessly managing, monitoring, and safeguarding environments at scale through automated onboarding, advanced monitoring, and detailed reporting—all within an intuitive user interface. 2. Secure Data Encryption: Encrypt data during transmission and storage to maintain confidentiality and protect against unauthorized access. 3. Flexible Recovery Options: Easily restore individual files, folders, or entire systems to minimize downtime in case of data loss or system failure. 4. Versioning: Unlimited storage with up to six snapshots per day allows MSPs to keep multiple versions of files to recover previous iterations and track changes over time. 5. Centralized Management: Manage backup settings, schedules, and monitoring from a centralized dashboard for streamlined administration. 6. Compliance Support: Meet regulatory requirements such as HIPAA, GDPR, NIS2, and Essential 8 with ConnectWise Cloud Backup! MSPs choose ConnectWise Cloud Backup for its seamless integration into the ConnectWise ecosystem, multi-platform support, robust security features, scalability, centralized management capabilities, reliability, and dedicated customer support.

Seller

ConnectWise

Discussions

ConnectWise Cloud Backup Community

Languages Supported

English

Overview by

Ken Jackson

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ConnectWise Cloud Backup Media

SkyKick

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RJ

Rich J.

Operations Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

1/22/2025

"Good,but now owned by Connectwise"

4/5

What do you like best about ConnectWise Cloud Backup?

Easy to use, good pricing, good support team Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Cloud Backup?

interface isn't the best, but it's ok, and they just sold to connectwise, depending which side of the fence you sit on, this could be a dealbreaker Review collected by and hosted on G2.com.

HC

Harminder C.

Support Analyst

Computer Networking

Mid-Market (51-1000 emp.)

8/2/2023

"Simple 365 backup solution...maybe a bit too simple?"

1.5/5

What do you like best about ConnectWise Cloud Backup?

The UI is easy to navigate and its easy to see who's licensed for backup and if there are any alerts on accounts not being backed up. I particularly like the colour coding for alert level types so its easy to distinguish how important it is. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Cloud Backup?

Way too simple for its own good, point in time backup has been designed like an afterthought and most of the time you have to give up trying to restore the data you need. When you compare it to a competitor like Backupify/Druva you realise just how simple it is. Might work for small organisations but not a great fit for an MSP. Review collected by and hosted on G2.com.

What problems is ConnectWise Cloud Backup solving and how is that benefiting you?

We have many client tenant instances (M365) which don't have a native backup solution, SkyKick allows us to back these services up purely in the cloud negating the need for any on-premise servers/storage. Because its cloud to cloud, the network overhead is also removed and its nice and quick. Review collected by and hosted on G2.com.

JE

Joe E.

Owner

Small-Business (50 or fewer emp.)

11/28/2023

"Affordable but uncomfortable"

2/5

What do you like best about ConnectWise Cloud Backup?

Pricing is affordable and you can pick and choose which Office 365 services you want to backup Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Cloud Backup?

Tech support was dismissive and the portal is clunky and doesn't always show you the data you are backing up so you have to call support to have them re-index. There is no simply way to confirm data is backed up and if you need a restore you have to call support to re-index. Very uncomfortable design, snapshot and recovery process Review collected by and hosted on G2.com.

AL

Verified User in Law Practice

Mid-Market (51-1000 emp.)

11/13/2018

"Review of Skykick"

4/5

What do you like best about ConnectWise Cloud Backup?

Once the migration gets started, it's very hands off. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Cloud Backup?

Slow support response, and inconsistent portal. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Cloud Backup:

The migration product works very well. However, their Skykick outlook assistant is buggy, and always causes issues when switching profiles. Review collected by and hosted on G2.com.

What problems is ConnectWise Cloud Backup solving and how is that benefiting you?

I've been able to perform multiple hands free migrations without the labor intensive task of exporting and importing data. Review collected by and hosted on G2.com.

AD

Andrew D.

vCIO

Small-Business (50 or fewer emp.)

10/22/2017

"Most Reliable O365 Migration Tool"

5/5

What do you like best about ConnectWise Cloud Backup?

We have tried many tools to do O365 migrations and SkyKick has been the most reliable. It is not flawless, but their support team is great and that makes up for when things go sideways. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Cloud Backup?

Price is a bit high. Its hard to keep using this tool when many advertise free options, however their tools have not performed the same or their support is not as good. Review collected by and hosted on G2.com.