SimpleTix Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of SimpleTix, enjoying its straightforward ticket purchasing and event customization. (6 mentions)

Users praise the responsive and helpful customer support of SimpleTix, ensuring a smooth event management experience. (5 mentions)

Users appreciate the setup ease of SimpleTix, finding it straightforward and user-friendly for event management. (4 mentions)

Users value the ease of ticket purchasing with SimpleTix, ensuring a smooth experience for events. (4 mentions)

Users value the affordability of SimpleTix, appreciating its low fees and great support for small organizations. (3 mentions)

Users find the limited customization options frustrating, wanting more control over branding and payment settings. (2 mentions)

Users find the absence of helpful features in SimpleTix limits event management and ticket tracking efficiency. (2 mentions)

Users report ticketing issues like lack of season packages and frequent wrong date purchases complicating their experience. (2 mentions)

Users are disappointed by the lack of custom branding options, limiting their ability to personalize the interface. (1 mentions)

Users face occasional connectivity issues between Square readers and the organiser app, requiring app restarts to resolve. (1 mentions)

5 Pros or Advantages of SimpleTix

1. Ease of Use

Users praise the ease of use of SimpleTix, enjoying its straightforward ticket purchasing and event customization.

See 6 mentions

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Matt B.

Small-Business (50 or fewer emp.)

3.5/5

"Easy to Use and Navigate, But Room for Improvement"

What do you like about SimpleTix?

I appreciate how simple it is to use and how easy it is to navigate.

Camille G.

Small-Business (50 or fewer emp.)

5.0/5

"Really simple and easy"

What do you like about SimpleTix?

I love how easy it is to change the customers' event dates.

2. Customer Support

Users praise the responsive and helpful customer support of SimpleTix, ensuring a smooth event management experience.

See 5 mentions

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Camille G.

Small-Business (50 or fewer emp.)

5.0/5

"Really simple and easy"

What do you like about SimpleTix?

I love how easy it is to change the customers' event dates.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

3. Setup Ease

Users appreciate the setup ease of SimpleTix, finding it straightforward and user-friendly for event management.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

Verified User

3.0/5

"A few key features of functionality would make this product way better"

What do you like about SimpleTix?

I love that it is simple, and it is relatively straight forward to set up an event. I also like that it is free to get started unlike Eventbrite.

4. Ticketing

Users value the ease of ticket purchasing with SimpleTix, ensuring a smooth experience for events.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

5.0/5

"Simple, easy and effective!"

What do you like about SimpleTix?

Simple Tix was the perfect ticket engine for our coffee pop-up event. Each guest was able to access tickets easily and emailed reminders of the event.

5. Affordable

Users value the affordability of SimpleTix, appreciating its low fees and great support for small organizations.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best Ticketing Software We Found for Small Organization"

What do you like about SimpleTix?

SimpleTix is easy to use, fair fees, and great customer support.

Small-Business (50 or fewer emp.)

4.0/5

"Basic but easy to use platform"

What do you like about SimpleTix?

SimpleTix is easy to use. Our trainer, Shawn, was very responsive to our questions and patiently walked us through the learning process. SimpleTix is

5 Cons or Disadvantages of SimpleTix

1. Limited Customization

Users find the limited customization options frustrating, wanting more control over branding and payment settings.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Simple to use, endlessly customizable."

What do you dislike about SimpleTix?

No custom branding options. I want to change UI colors and remove SimpleTix logo...

Small-Business (50 or fewer emp.)

4.0/5

"Basic but easy to use platform"

What do you dislike about SimpleTix?

Only a couple of downsides.... 1. We wanted to give our guests the option of paying the fees for credit card ticket purchases. The program does not ea

2. Missing Features

Users find the absence of helpful features in SimpleTix limits event management and ticket tracking efficiency.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"works for us"

What do you dislike about SimpleTix?

There is no way to open up a spot in an event for a particular person on the waitlist. This would be a very helpful feature. It would also be helpful

Small-Business (50 or fewer emp.)

5.0/5

"Great Ticketing Software, Better Support"

What do you dislike about SimpleTix?

We moved from two other ticketing platforms. Among them Brown Paper Tickets which had some features that simpletix doesn't. It autogenerated press rel

3. Ticketing Issues

Users report ticketing issues like lack of season packages and frequent wrong date purchases complicating their experience.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you dislike about SimpleTix?

I would like to offer subscription packages that combine general admission tickets with reserved seating. Would also like to have a donation option on

Verified User

3.0/5

"A few key features of functionality would make this product way better"

What do you dislike about SimpleTix?

I dislike that its hard to switch to a paid plan. The UI has prevented me from doing so although the website says there is a paid plan feature. I also

4. Branding Issues

Users are disappointed by the lack of custom branding options, limiting their ability to personalize the interface.

See 1 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Simple to use, endlessly customizable."

What do you dislike about SimpleTix?

No custom branding options. I want to change UI colors and remove SimpleTix logo...

5. Connectivity Issues

Users face occasional connectivity issues between Square readers and the organiser app, requiring app restarts to resolve.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great software, personal service!"

What do you dislike about SimpleTix?

Had issues with connecting Square readers with the organiser app in the first few months, but issues seem to have reduced significantly now and only o

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Verified User in Entertainment

Mid-Market (51-1000 emp.)

7/19/2018

"Simple Tix - Totally Awesome!"

4/5

What do you like best about SimpleTix?

Simple Tix is just amazing! The cost for it will pay for itself and its easy to set up for paypal and we can pick colors for different ticketing events. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I think its great and can't find any faults - Its been a great tool for us! Review collected by and hosted on G2.com.

Adam S.

Small-Business (50 or fewer emp.)

5/30/2018

"Fantastic Service, Great Product, Totally Responsive"

5/5

What do you like best about SimpleTix?

Aron's flexibility and service were truly top notch. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I don't have any issues with the platform or the service we received. Review collected by and hosted on G2.com.

What problems is SimpleTix solving and how is that benefiting you?

We have a complicated ticketing need with four events over a period of two weeks (along with multiple;e locations and parking). Aron was tremendously responsive in helping to tailor the already-great SimpleTix tools to best meet our needs and ensure that SimpleTix gives us the ability to best serve our congregants. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

7/19/2018

"Easy to use"

3.5/5

What do you like best about SimpleTix?

Have used Simpltix for events and never had a single problem. Have made custom landing pages and great for tracking the number of attendees Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Small bit of a learning curve in the beginning to learn how to use it Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

7/19/2018

"Get Your Tickets with ease"

5/5

What do you like best about SimpleTix?

I like that SimpleTix that allows you to set up your venue sales online easily. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

There isn't anything that I dislike about Simple Tix. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

7/19/2018

"Easy to Use"

2.5/5

What do you like best about SimpleTix?

I think that the pricing for SimpleTix is by far the best for most ticketing software. I also think the mobile app is a great feature to encourage buyers. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

There wasn't anything that I disliked on SimpleTix. Review collected by and hosted on G2.com.

Mackenzie M.

Marketing Analyst

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/28/2017

"Simple Tix was Great!@"

4/5

What do you like best about SimpleTix?

What I like best about simpletix is that you can match your ticketing portal to your website and it also have interactive seating charts. It is also very easy to maneuver and set up ticketing for discounts and student tickets if needed. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

There is honestly nothing that I can say that I dislike about using SimpleTix Review collected by and hosted on G2.com.

Recommendations to others considering SimpleTix:

You should use simpletix because of how easy it is to use. I love that it has interactive seating charts so that the employees or customers are able to select the seats that they want. Review collected by and hosted on G2.com.

What problems is SimpleTix solving and how is that benefiting you?

It is easy to use with company functions, they employees have commented how easy it was to use as well. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/13/2018

"review of simpletix"

3.5/5

What do you like best about SimpleTix?

it is a great application to locate tickets Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

sometimes the application freezes when changing screens Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/27/2016

"Non profit event tickets!"

2.5/5

What do you like best about SimpleTix?

You can set your own booking fees. You get to choose exactly what the tickets look like from color scheme to font. The payment is very fast and we aren't having to wait for the money to be transferred. You are also able to use paypal which is great. Free tickets are free! Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

You have to sign up for premium in order to get a lower rate per ticket. The design process of the ticket could be a little less complicated. Review collected by and hosted on G2.com.

Frank V.

Small-Business (50 or fewer emp.)

6/23/2015

"The best flat rate ticketing app you can find."

5/5

What do you like best about SimpleTix?

The flexibility on the promo codes. We can limit them per event and event time. It's a great way to promote event times that need more attendees. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

The system works and it’s very cost effective for all the components your get. We are very happy we chose SimpleTix. Review collected by and hosted on G2.com.

Recommendations to others considering SimpleTix:

Do the math. Their flat rate per ticket will save you a lot of money. Review collected by and hosted on G2.com.

What problems is SimpleTix solving and how is that benefiting you?

We started looking for an event ticketing solution and we reviewed many different providers. We chose SimpleTix based on the fact that it offered not only a ticketing solution, but also a shopping cart solution. The learning curve for SimpleTix is not too steep, the company offers dozens of self-help video tutorials that helped a lot in the beginning. Since I am not a web developer, it probably took me longer to get the site up an running than would be a professional developer, but I am very happy that I took the time to learn the application. Now I can add and modify events with a few clicks, add new images, promotional banners, promo codes, products, and other pages to the site without going through a web developer. Now for the fun part, the ticketing side works great and everyday we get a bcc email from customers who have bought event tickets online. Review collected by and hosted on G2.com.