SimpleTix Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of SimpleTix, enjoying its straightforward ticket purchasing and event customization. (6 mentions)

Users praise the responsive and helpful customer support of SimpleTix, ensuring a smooth event management experience. (5 mentions)

Users appreciate the setup ease of SimpleTix, finding it straightforward and user-friendly for event management. (4 mentions)

Users value the ease of ticket purchasing with SimpleTix, ensuring a smooth experience for events. (4 mentions)

Users value the affordability of SimpleTix, appreciating its low fees and great support for small organizations. (3 mentions)

Users find the limited customization options frustrating, wanting more control over branding and payment settings. (2 mentions)

Users find the absence of helpful features in SimpleTix limits event management and ticket tracking efficiency. (2 mentions)

Users report ticketing issues like lack of season packages and frequent wrong date purchases complicating their experience. (2 mentions)

Users are disappointed by the lack of custom branding options, limiting their ability to personalize the interface. (1 mentions)

Users face occasional connectivity issues between Square readers and the organiser app, requiring app restarts to resolve. (1 mentions)

5 Pros or Advantages of SimpleTix

1. Ease of Use

Users praise the ease of use of SimpleTix, enjoying its straightforward ticket purchasing and event customization.

See 6 mentions

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Matt B.

Small-Business (50 or fewer emp.)

3.5/5

"Easy to Use and Navigate, But Room for Improvement"

What do you like about SimpleTix?

I appreciate how simple it is to use and how easy it is to navigate.

Camille G.

Small-Business (50 or fewer emp.)

5.0/5

"Really simple and easy"

What do you like about SimpleTix?

I love how easy it is to change the customers' event dates.

2. Customer Support

Users praise the responsive and helpful customer support of SimpleTix, ensuring a smooth event management experience.

See 5 mentions

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Camille G.

Small-Business (50 or fewer emp.)

5.0/5

"Really simple and easy"

What do you like about SimpleTix?

I love how easy it is to change the customers' event dates.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

3. Setup Ease

Users appreciate the setup ease of SimpleTix, finding it straightforward and user-friendly for event management.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

Verified User

3.0/5

"A few key features of functionality would make this product way better"

What do you like about SimpleTix?

I love that it is simple, and it is relatively straight forward to set up an event. I also like that it is free to get started unlike Eventbrite.

4. Ticketing

Users value the ease of ticket purchasing with SimpleTix, ensuring a smooth experience for events.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

5.0/5

"Simple, easy and effective!"

What do you like about SimpleTix?

Simple Tix was the perfect ticket engine for our coffee pop-up event. Each guest was able to access tickets easily and emailed reminders of the event.

5. Affordable

Users value the affordability of SimpleTix, appreciating its low fees and great support for small organizations.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best Ticketing Software We Found for Small Organization"

What do you like about SimpleTix?

SimpleTix is easy to use, fair fees, and great customer support.

Small-Business (50 or fewer emp.)

4.0/5

"Basic but easy to use platform"

What do you like about SimpleTix?

SimpleTix is easy to use. Our trainer, Shawn, was very responsive to our questions and patiently walked us through the learning process. SimpleTix is

5 Cons or Disadvantages of SimpleTix

1. Limited Customization

Users find the limited customization options frustrating, wanting more control over branding and payment settings.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Simple to use, endlessly customizable."

What do you dislike about SimpleTix?

No custom branding options. I want to change UI colors and remove SimpleTix logo...

Small-Business (50 or fewer emp.)

4.0/5

"Basic but easy to use platform"

What do you dislike about SimpleTix?

Only a couple of downsides.... 1. We wanted to give our guests the option of paying the fees for credit card ticket purchases. The program does not ea

2. Missing Features

Users find the absence of helpful features in SimpleTix limits event management and ticket tracking efficiency.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"works for us"

What do you dislike about SimpleTix?

There is no way to open up a spot in an event for a particular person on the waitlist. This would be a very helpful feature. It would also be helpful

Small-Business (50 or fewer emp.)

5.0/5

"Great Ticketing Software, Better Support"

What do you dislike about SimpleTix?

We moved from two other ticketing platforms. Among them Brown Paper Tickets which had some features that simpletix doesn't. It autogenerated press rel

3. Ticketing Issues

Users report ticketing issues like lack of season packages and frequent wrong date purchases complicating their experience.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you dislike about SimpleTix?

I would like to offer subscription packages that combine general admission tickets with reserved seating. Would also like to have a donation option on

Verified User

3.0/5

"A few key features of functionality would make this product way better"

What do you dislike about SimpleTix?

I dislike that its hard to switch to a paid plan. The UI has prevented me from doing so although the website says there is a paid plan feature. I also

4. Branding Issues

Users are disappointed by the lack of custom branding options, limiting their ability to personalize the interface.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Simple to use, endlessly customizable."

What do you dislike about SimpleTix?

No custom branding options. I want to change UI colors and remove SimpleTix logo...

5. Connectivity Issues

Users face occasional connectivity issues between Square readers and the organiser app, requiring app restarts to resolve.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great software, personal service!"

What do you dislike about SimpleTix?

Had issues with connecting Square readers with the organiser app in the first few months, but issues seem to have reduced significantly now and only o

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Dustyn B.

Small-Business (50 or fewer emp.)

11/24/2020

"Great support & pricing"

5/5

What do you like best about SimpleTix?

Great support team always quick to respond and willing to help! Reasonable pricing. The best COVID-19 physical distancing measures integrated into their software of any ticketing site I have researched and I have looked at a lot. Has a box office solution that works for small businesses. They take constructive feedback well and are always looking to improve their product. Unlike other companies they don't pre-judge what your volume will be and treat you like their most valuable customer. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I would love to see the ability to have customers be able to create accounts and have their information saved. Passed this feedback along and had a response within 8 hours that they were already looking into it. Review collected by and hosted on G2.com.

shrey g.

Product Marketer

Small-Business (50 or fewer emp.)

6/8/2021

"Best festival ticketing app on the market"

5/5

What do you like best about SimpleTix?

I love the fact that my ticket buyers can purchase tickets for multiple event days/times in one transaction. The event page is beautiful and simple to understand! I also like the new attendee app that they just added, it allows ticket buyers to transfer a ticket to a friend. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I haven’t run into anything that I do not like! Review collected by and hosted on G2.com.

Luke B.

Small-Business (50 or fewer emp.)

11/12/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"SimpleTix solved our ticketing problem"

5/5

What do you like best about SimpleTix?

Simplicity of use, seamless connection to web and social interface are a plus. Customers have enjoyed using the platform, and staff have appreciated the ease in which they can admit ticketholders and sell tickets on the spot. Customer service at SimpleTix is top notch. Lauren has been very generous with her time and expertise, helping us navigate the growing pains of pivoting our entire ticketing system with ease. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

At our site, we offer many events that are offered on more than one day. A function to duplicate an entire day's ticket times would make things easier! Review collected by and hosted on G2.com.

Verified User in Recreational Facilities and Services

Small-Business (50 or fewer emp.)

1/14/2021

"Excellent customer service, always improving the site"

5/5

What do you like best about SimpleTix?

Simple Tix has amazing customer service. Sean has been so helpful and provided consistent service with both our free event and paid event. He was quick to respond and worked hard to resolve any issues we had. The site is also very user friendly for purchasers and on the back end for staff. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

The apps can be a little slow at times, but we have seen them improve during our time with them, so I would assume this would only get better. Review collected by and hosted on G2.com.

Butch R.

Small-Business (50 or fewer emp.)

9/10/2020

"Best ticket ecommerce platform!"

5/5

What do you like best about SimpleTix?

We at “Mama Mary’s Farm – Pumpkin Patch” needed a ecommerce platform to sell secure tickets online at our website, after interviewing and testing alternative platforms we chose “Simpletix”. They delivered the perfect solution thereby solving our needs ( mamamarysfarm.com ). Their tech support and product was above and beyond anything I have experienced in my career. My observations and experience are honest and very deserving for this company! Take advantage of their online video conference, that’s what sold me! Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

The fact that I did not find this site sooner... Review collected by and hosted on G2.com.

Leigh V.

co-owner

Small-Business (50 or fewer emp.)

8/16/2020

"Excellent Customer Service!"

5/5

What do you like best about SimpleTix?

The Simpletix platform in intuitive and easy to use, and when I did get stuck the customer service and technical support teams were prompt in their resolution. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I just wish I had known about Simpletix sooner! Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

9/30/2020

"SimpleTix has increased our business during COVID"

5/5

What do you like best about SimpleTix?

The system is awesome and offers a touch less way of doing business. The customer service from sales to technology have been above and beyond. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Only slight issue with the square application Review collected by and hosted on G2.com.

Recommendations to others considering SimpleTix:

I highly recommend SimpleTix for the ease of use benefit to increase sales and the awesome customer service Review collected by and hosted on G2.com.

What problems is SimpleTix solving and how is that benefiting you?

Only slight issue is the confusion on the square portion. The benefits are increased sales with a touch less option. Review collected by and hosted on G2.com.

Verified User in Farming

Small-Business (50 or fewer emp.)

8/12/2020

"creating a ticketing event for the first time"

4.5/5

What do you like best about SimpleTix?

The outreach from Lauren and Sean was great. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Like anything new, there is a learning curve. But the assistance has been very helpful Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

2/10/2018

"Some Good Things, but Actual Platform is Slow and full of bugs"

1/5

What do you like best about SimpleTix?

Fees are the lowest in the business. Very affordable. Customer service is usually fast response time. Fixes are usually quick, except when we complain about server speed, we get a defensive response. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I can't count the number of times our box office has frozen because of their slow server. We have consistent customer complaints about Server Errors, timing out of sales, and slow speeds. We also experience it on our end. There are also seem to be quite a few bugs in their system, like the system not releasing back for sale any tickets in abandoned shopping carts (resulting in lost sales for us). The organization-side interface is clunky and confusing. We never feel like know exactly how to find something or change something. Things are organized in a way that is less than intuitive. Review collected by and hosted on G2.com.

Response from Aron Kansal of SimpleTix

edit

This review is from over 5 years ago. It's important to note that the feedback provided is valuable to us, and we appreciate the opportunity to address these issues.

I'd like to highlight that the review you're referring to is from an older platform, and since then, we've made significant improvements. We've released a new platform that has been entirely rebuilt from the ground up. This new platform is a result of careful consideration and input from event organizers like yourself. Our goal was to address the challenges you mentioned and create a more efficient and user-friendly experience.

The improvements in the new platform aim to resolve issues related to server speed, customer complaints about errors and timeouts, as well as bugs in the system such as tickets not being released back for sale from abandoned shopping carts. We've worked to enhance the overall performance and optimize the system for a smoother operation, especially during peak times and show days.

Additionally, the new interface is designed to be intuitive and organized in a way that makes it easier for users to navigate, find information, and make necessary adjustments. We understand the importance of a seamless ticketing system for your box office operations and strive to provide a solution that meets your needs and exceeds your expectations.

We invite you to reconsider SimpleTix and explore the enhancements we've made in our new platform. We value your feedback and are committed to delivering a superior event management experience for event organizers.

Joseph M.

SVP Medical Affairs / Chief Medical Officer

Hospital & Health Care

Small-Business (50 or fewer emp.)

4/15/2018

"Simple Tix Is just plain Awesome!"

5/5

What do you like best about SimpleTix?

Simple Tix is super easy to use for event ticketing. The customer service is outstanding. We were able to set up our events in a very short period of time and when we ran into a little snag with multi events the issue was resolved within less than one day.. and this was a Saturday into Sunday. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Nothing about Simple Tix is should be cause for dislike. Review collected by and hosted on G2.com.