SimpleTix Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of SimpleTix, enjoying its straightforward ticket purchasing and event customization. (6 mentions)

Users praise the responsive and helpful customer support of SimpleTix, ensuring a smooth event management experience. (5 mentions)

Users appreciate the setup ease of SimpleTix, finding it straightforward and user-friendly for event management. (4 mentions)

Users value the ease of ticket purchasing with SimpleTix, ensuring a smooth experience for events. (4 mentions)

Users value the affordability of SimpleTix, appreciating its low fees and great support for small organizations. (3 mentions)

Users find the limited customization options frustrating, wanting more control over branding and payment settings. (2 mentions)

Users find the absence of helpful features in SimpleTix limits event management and ticket tracking efficiency. (2 mentions)

Users report ticketing issues like lack of season packages and frequent wrong date purchases complicating their experience. (2 mentions)

Users are disappointed by the lack of custom branding options, limiting their ability to personalize the interface. (1 mentions)

Users face occasional connectivity issues between Square readers and the organiser app, requiring app restarts to resolve. (1 mentions)

5 Pros or Advantages of SimpleTix

1. Ease of Use

Users praise the ease of use of SimpleTix, enjoying its straightforward ticket purchasing and event customization.

See 6 mentions

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Matt B.

Small-Business (50 or fewer emp.)

3.5/5

"Easy to Use and Navigate, But Room for Improvement"

What do you like about SimpleTix?

I appreciate how simple it is to use and how easy it is to navigate.

Camille G.

Small-Business (50 or fewer emp.)

5.0/5

"Really simple and easy"

What do you like about SimpleTix?

I love how easy it is to change the customers' event dates.

2. Customer Support

Users praise the responsive and helpful customer support of SimpleTix, ensuring a smooth event management experience.

See 5 mentions

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Camille G.

Small-Business (50 or fewer emp.)

5.0/5

"Really simple and easy"

What do you like about SimpleTix?

I love how easy it is to change the customers' event dates.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

3. Setup Ease

Users appreciate the setup ease of SimpleTix, finding it straightforward and user-friendly for event management.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

Verified User

3.0/5

"A few key features of functionality would make this product way better"

What do you like about SimpleTix?

I love that it is simple, and it is relatively straight forward to set up an event. I also like that it is free to get started unlike Eventbrite.

4. Ticketing

Users value the ease of ticket purchasing with SimpleTix, ensuring a smooth experience for events.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you like about SimpleTix?

They steadily roll out new functions and features and refresh pages for easier navigation.

5.0/5

"Simple, easy and effective!"

What do you like about SimpleTix?

Simple Tix was the perfect ticket engine for our coffee pop-up event. Each guest was able to access tickets easily and emailed reminders of the event.

5. Affordable

Users value the affordability of SimpleTix, appreciating its low fees and great support for small organizations.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best Ticketing Software We Found for Small Organization"

What do you like about SimpleTix?

SimpleTix is easy to use, fair fees, and great customer support.

Small-Business (50 or fewer emp.)

4.0/5

"Basic but easy to use platform"

What do you like about SimpleTix?

SimpleTix is easy to use. Our trainer, Shawn, was very responsive to our questions and patiently walked us through the learning process. SimpleTix is

5 Cons or Disadvantages of SimpleTix

1. Limited Customization

Users find the limited customization options frustrating, wanting more control over branding and payment settings.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Simple to use, endlessly customizable."

What do you dislike about SimpleTix?

No custom branding options. I want to change UI colors and remove SimpleTix logo...

Small-Business (50 or fewer emp.)

4.0/5

"Basic but easy to use platform"

What do you dislike about SimpleTix?

Only a couple of downsides.... 1. We wanted to give our guests the option of paying the fees for credit card ticket purchases. The program does not ea

2. Missing Features

Users find the absence of helpful features in SimpleTix limits event management and ticket tracking efficiency.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"works for us"

What do you dislike about SimpleTix?

There is no way to open up a spot in an event for a particular person on the waitlist. This would be a very helpful feature. It would also be helpful

Small-Business (50 or fewer emp.)

5.0/5

"Great Ticketing Software, Better Support"

What do you dislike about SimpleTix?

We moved from two other ticketing platforms. Among them Brown Paper Tickets which had some features that simpletix doesn't. It autogenerated press rel

3. Ticketing Issues

Users report ticketing issues like lack of season packages and frequent wrong date purchases complicating their experience.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, Reasonable Fees, GREAT Customer Support, and Continual Improvements and New Functions"

What do you dislike about SimpleTix?

I would like to offer subscription packages that combine general admission tickets with reserved seating. Would also like to have a donation option on

Verified User

3.0/5

"A few key features of functionality would make this product way better"

What do you dislike about SimpleTix?

I dislike that its hard to switch to a paid plan. The UI has prevented me from doing so although the website says there is a paid plan feature. I also

4. Branding Issues

Users are disappointed by the lack of custom branding options, limiting their ability to personalize the interface.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Simple to use, endlessly customizable."

What do you dislike about SimpleTix?

No custom branding options. I want to change UI colors and remove SimpleTix logo...

5. Connectivity Issues

Users face occasional connectivity issues between Square readers and the organiser app, requiring app restarts to resolve.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great software, personal service!"

What do you dislike about SimpleTix?

Had issues with connecting Square readers with the organiser app in the first few months, but issues seem to have reduced significantly now and only o

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Raylene K.

Small-Business (50 or fewer emp.)

10/29/2023

"Love this platform!"

5/5

What do you like best about SimpleTix?

SimpleTix is so easy to use and their customer support is very responsive and outstanding. They have tons of helpful tips & tricks and videos to help you get started and lots of features that any event organizer needs to have in their back pocket. Best of all? No hidden fees or monthly account costs. It's easy to implement into your event sales & fundraising efforts. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

A little more customization for attendee questions would be helpful. Review collected by and hosted on G2.com.

Michael L.

Substitute Teacher

Small-Business (50 or fewer emp.)

1/23/2024

"Very easy to use and fees lower than others!"

4.5/5

What do you like best about SimpleTix?

Get your site up quickly! Support is also extremely fast - they actually call you on the phone. What? We researched quite a few platforms and found SompleTix fees were among the least expensive too. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Some functions may need tech help but they are very good. Review collected by and hosted on G2.com.

Verified User in Performing Arts

Small-Business (50 or fewer emp.)

11/13/2023

"Best software for those new to ticket sales"

5/5

What do you like best about SimpleTix?

It is so easy to navigate and setup. SimpleTix makes me feel like an expert. The reports are easy to download, the email reminders sent automatically, the professional look. We've been using this software for years and will always come back. It's integration with square is very well implemented. We are frequently using the app and have found it easy to set up volunteer accounts so anyone can use it. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Recently our customers have been voicing concerns with the website crashing or stuck on processing. We also notice that the embed feature is clunky and not very user friendly. Review collected by and hosted on G2.com.

Brian T.

Founder

Small-Business (50 or fewer emp.)

12/11/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Sales Platform"

5/5

What do you like best about SimpleTix?

The ease of setting up venues, getting paid quickly ease of using multimedia through SimpleTIx. Things I don't have time for or haven't thought of on my own. It is very simple for guests to purchase admission or book an event. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I don't have any complaints or issues right now. SimpleTix is doing well by me. Review collected by and hosted on G2.com.

Karin P.

Small-Business (50 or fewer emp.)

10/25/2023

"SimpleTix is really simple to use!"

5/5

What do you like best about SimpleTix?

What I like best is how user friendly the SimpleTix site is to use. I have created several events using this. It has also made scanning tickets for entry easier on me and my volunteers. It really is simple to use! Also, the customer service is very helpful and quick to answer questions Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I have yet to find something I dislike about SimpleTix. Review collected by and hosted on G2.com.

Tammy N.

Small-Business (50 or fewer emp.)

10/25/2023

"Excellent platform for ticketing for our nonprofit"

5/5

What do you like best about SimpleTix?

SimpleTix was easy to set up and worked well from the outset. Features for duplicating and then editing new events are helpful and efficient to use. Customer support has been helpful and effective whenever needed. Checking in for events is easy and quick. Can create unlimited, multiple events across different users. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

Unable to edit tickets such as number of tickets in an order. Unable to set different terms and conditions for different events. Review collected by and hosted on G2.com.

Chris W.

VP/Director

Small-Business (50 or fewer emp.)

10/16/2023

"It's in the name, "Simple"."

5/5

What do you like best about SimpleTix?

I think the customer service I get is what sets them apart. Anytime I'm having issues with setup or usage they are just an email away and I've always received a very fast response. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I wish there were more API/Webhooks available so I could automate more or our process and how we use SimpleTix. Review collected by and hosted on G2.com.

Verified User in Entertainment

Enterprise (> 1000 emp.)

10/16/2023

"SimpleTix: Agile, Responsive, and Feature Rich."

5/5

What do you like best about SimpleTix?

SimpleTix strives to be what we need it to be. They work with us to deliver a useful and responsive tool to help us sell online general admissions, season passes, upsales, catering, and campfires. Their support never leaves us hanging. The best ticketing solution we have used to date. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

While we are guilty of causing this issue ourselves with our csv dump requests it can be a little frustrating to have to modify our scripts every so often as the columns change. Review collected by and hosted on G2.com.

Dawn W.

Small-Business (50 or fewer emp.)

11/17/2023

"Easy to use"

5/5

What do you like best about SimpleTix?

SimpleTix is so easy to use. You are walked through every step. Easy to understand directions. Great communications too. Review collected by and hosted on G2.com.

What do you dislike about SimpleTix?

I just wish the app would actually keep me logged in. Review collected by and hosted on G2.com.